Tahitia Roberts

Office Assistant

Belleville, MI

adx9ii@r.postjobfree.com

+1-248-***-****

Authorized to work in the US for any employer

Work Experience

Logistics Coordinator

Ascent Global Logistics (Active Aero Group)

May 2021 to Present

1. Planning, optimizing, scheduling, and routing drivers for pick-ups and deliveries to customers and vendors.

2. Request transportation quotes / Book and monitor of all shipments 3. Analyze transportation costs and routes and propose alternative solutions for additional efficiencies and savings

4. Track delayed shipments and put measures in place to resolve issues affecting daily deliveries 5. Record, analyze and follow up on customer complaints 6. In collaboration with different functions and departments, improve and maintain customer experience as it relates to order delivery

7. Track, analyze and prepare report on transportation performance and address issues with suppliers and carriers

Customer Support Specialist

Credit My Rent - Farmington Hills, MI

October 2020 to April 2021

Phone calls to Property Managers, Landlords & Customers Sending & responding to email updates from customers Being able to navigate through our customer portal & read customer accounts. Being able to quickly identify customer details & relay them back to the customer. Fulfillment Associate

Amazon - Romulus, MI

August 2019 to September 2020

Receive and understand work orders to determine the type and quantity of items ordered by customers.

• Obtain storage location information from the merchandise database to assist in locating the item.

• Locate items in storage areas and compare the information on them with work orders to ensure conformance.

• Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.

• Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.

• Ascertain that all picked and packed items are properly recorded into the Amazon order database.

• Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.

• Ascertain that all documentation regarding packed items is generated from the system and handed over to the delivery personnel.

• Arrange all incoming shipments in designated storage areas according to established protocols. Remittance Processor

JPMorgan Chase - Belleville, MI

February 2019 to April 2020

Preparing batches of work by extracting checks and remittances from envelopes

Inputting data into the system while following standard operating procedures and customer specific instructions for processing Operating Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150)

Verifying negotiability of checks through customer specific instructions for processing

Re-associating check images to corresponding material while validating quality of images

Chat Support Representative

Dynamic BDC - Livonia, MI

November 2018 to June 2019

Managing multiple chats simultaneously to deliver quick responses to clients needing assistance Individualizing the response process based on client needs Provide information to consumers in a timely manner Capture lead information for dealership follow up

Provide feedback for program improvements

Office Assistant

Sainthood USA

March 2017 to October 2018

Office Duties:

● Answering telephone calls from clients and provide customer service needs.

● Compose and respond to emails from clients, vendors and other business needs.

● Enter and update information into company data system. 4. Receive, sort, and forward incoming mail.

● Clerical duties such as photocopying, filing, faxing, scanning. 8. Other office and clerical responsibilities

Social Media Duties:

● Coordination and execution of email campaigns to support marketing goals a traditional Chinese medicine company.

● Assist in creation or maintenance of social media accounts and internal processing coordination with customer service or other appropriate teams.

● Assist with strategic planning and copywriting of content creation for our social media presence (Facebook, Twitter, LinkedIn, YouTube.)

● Monitor and follow up with social media activity and engagement. Call Center Representative/Customer Service

Ebisu Marketing - Los Angeles, CA

March 2016 to October 2016

Work directly with new and old clients via phone and email.

● Absorb all company's information and be able to explain it appropriately and articulately.

● Listen intently; take vivid notes when necessary, and have the ability to compute people's information correctly in order to deliver appropriate solutions.

● Follow all clients to the completion of application and handle follow-up questions and concerns. Education

Associate in Science (AS) in Psychology

Ashworth College

May 2023 to Present

High school diploma

John Glenn High School - Westland, MI

August 2001 to May 2005

Skills

• DATA ENTRY

• CALENDARING

• DESKTOP PUBLISHING

• PUBLISHING

• SCHEDULING

• Customer Service

• Word

• Front Desk

• Desktop Support

• Call Center

• Paint

• Apple

• AP

• Accounts Payable

• Invoice

• Quickbooks

• Accounts Receivable

• Content Creation

• Copywriting

• Social Media Management

• Word Processing

• WordPress

• Time Management

• Typing

• Microsoft Office

• Data collection

• Microsoft Excel

• Live chat

• Microsoft Word

• Digital Marketing

• Blogging

• Search Engine Optimization (SEO)

• Software troubleshooting

• Office experience

• Zendesk

• E-commerce

• Computer literacy

• Phone etiquette

• Troubleshooting

• Email Marketing

• Project Management

Certifications and Licenses

Accounts Payable/Receivable Certification

October 2019 to Present

IT Support Specialist

June 2020 to Present

Additional Information

Skills

Microsoft Office, Google Suite, Email, Desktop Publishing, Data Entry, Spreadsheets, Scheduling and Calendaring, Word Processing, Social Media, Wordpress

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