ANDREA CUMMINGS

Arlington, TX *****

817-***-**** - adx9i6@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong communication and organizational skills eager to secure entry-level full-time position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Community Resources

Conflict Resolution

Quality Assurance

Customer Accounts Management

Accounts Payable and Accounts

Receivable

Customer Satisfaction

Team Meetings

WORK HISTORY

02/2021 to Current Sr. Loss Recovery/Titles Specialist Santander Consumer USA – Hurst, TX

Monitored customer accts, educated them on status of acct, provided feedback and resolution, utilized different software offered, inbound/outbound calls, monthly stats, emails and team building projects.

09/2008 to 08/2020 Collections Team Lead

GM Financial - Americredit Financial Services – Arlington, TX Payroll, communication with customers and lawyers, customer service, account resolution, problem solving, team building, meetings, schedules, payroll and etc 06/2005 to 08/2008 Assistant Store Manager

David's Bridal – Fort Worth, TX

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Recruited, hired and trained incoming associates. Rotation of merchandise, maintained positive customer relationships by responding quickly to customer service inquiries. Bank deposits and cash handling register transactions daily. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness EDUCATION

05/1993 Diploma : Business Administration

Hall High School - Little Rock, AR