Customer Service Patient Care
Resume:
Marquetta Johnson
Houston, TX *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Cleaner
Contract - Houston, TX
February 2022 to Present
• Swept, dusted, mopped, and shined offices and facilities
• Cleaned rooms and bathrooms
• Stocked courtesy items in guest rooms
Private Duty Caregiver
Private Caregiving Services - Houston, TX
March 2020 to October 2020
Help my client with light cooking, cleaning, meds pick up, and etc. Housekeeper
TMD Services - Houston, TX
August 2018 to December 2019
• Clean customers rooms
• Take trash
• Change linens
• Vacuum, mop, dust, etc
• Worked as housekeeper in hotel
Patient Care Technician
Private-Duty - Houston, TX
March 2015 to August 2017
Clean client area, linen, take out trash, help with meds, and record vitals, etc. Patient Care Technician
IN HOME ATTENDANT SERVICES - Houston, TX
September 2012 to November 2014
• Light Cook
• Prepare light meals
• Clean patients restrooms, living area, kitchen
• Help patient record vitals, meds, bp, etc
Cleaner
JB CLEANING - Houston, TX
April 2008 to August 2012
• Take trash out
• Maintained commercial buildings
• Cleaned rooms
• Swept, dusted, mopped, and shined facilities, offices, buildings and properties
• Stocked courtesy items in guest room
• Change linen on beds
Receptionist
THE HAIR PLACE - Houston, TX
August 2006 to April 2007
Answer phones, email, schedule appointment, print paperwork for stylist like consultation paperwork
• Answered incoming calls, took messages
• Made calls to People
• Greeted customers warmly and genuinely
Customer Service Representative
NCO Group - Houston, TX
October 2005 to July 2006
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Conducted customer service surveys
Education
Associate in Cosmetology
Texas Barber Colleges and Hairstyling Schools - Houston, TX July 2003 to October 2003
High school or equivalent
W.T. Hall High School - Houston, TX
December 1999 to July 2000
Skills
• Hospitality (2 years)
• Cleaning (1 year)
• Customer Service (3 years)
• Housekeeping (1 year)
• retail sales (3 years)
• Filing
• Cash Register
• Cleaning Experience
• Patient Care
• Vital Signs
• Caregiving
• Home Care
• Commercial Cleaning
• Environmental Services
• Phlebotomy
• Hair Styling
• Medication Administration
• Meal Preparation
• Laundry
• English
• Hotel experience
• Hospital Experience
• Communications
• Residential Cleaning
Certifications and Licenses
CPR Certification
Cosmetology license
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Cooking skills: Basic food preparation — Completed September 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Home health aide skills — Proficient
May 2020
Providing care to patients in a home setting
Full results: Proficient
Filing & organization — Completed
June 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Cleaner fit — Proficient
July 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Verbal communication — Proficient
September 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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