**** ******** *****

Sarasota, FL, *****

813-***-****

adx9go@r.postjobfree.com

MARA GU

OBJECTIVE: SR. IT

PMO

Senior Program/Project Manager bringing 15 years of experience achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding/thin timelines. PROFESSIONAL

ACHIEVEMENTS

CRITICAL INITIATIVES – AMAZON

Received leadership recognition for managing critical projects with tight schedules. CLIENT AWARD – KANDY

Received a recognition letter from a customer – appreciating my dedication, program governance, and PMO structure

SKILLS Project portfolio management Power BI Smartsheet ERP Agile & Waterfall

methodology

JIRA Salesforce CRM Workday

Microsoft Office Zoom Microsoft Azure DevOps Zendesk Google Workspace Slack Microsoft Visio SAP ERP

Microsoft Dynamics Webex Stakeholder Management Communication Microsoft Project Confluence Oracle E-Business Suite Amazon S3 Monday.com Figma Plan View & OPPM QuickBase

Big Picture Thinking Kanban Conflict Resolution Rally Resource Management Leadership Budget management Communication WORK HISTORY • TECHNICAL PROGRAM MANAGER AT AMERICAN EXPRESS (NEW YORK, NY/Remote) 2023/2- Current

• Responsible to report to all stakeholders, including leadership, calling out the RAG status of the project, as well as key milestones that have been met & any major roadblocks; Issuing metrics to be updated for each sprint & PI & monthly redline updates to factor in engineering capacity & share with leadership.

• Individual workstream tracking: Partner with GPM to have a pulse on 9 key workstreams required, call out progress, major milestones that have been completed & any risks.

• Client tracking and monitoring key metrics such as how many clients have been engaged, how many have migrated, how many have been lost, etc.

• Work with the downstream team on build items to prioritize what is required to support the Virtual Payments team.

• Facilitate key meetings: Own key team members such as weekly launchpad, Capability Kanban & solution management meetings, going over the status of working items amongst team members.

• Rally Maintenance: Assist with Rally cleanup & feature tracking. Page 2

• IT PROGRAM MANAGER AT AMAZON (SEATTLE, WA/REMOTE) 2015/9-2022/12

• Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.

• Oversaw development and implementation of improvements to support and network operations.

• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Conducted one-on-one training sessions for employees in Microsoft Office, Windows Server, and Amazon Web Services.

• Played a key role in ongoing network design, reevaluation, and optimization to keep pace with company growth.

• Worked closely with other departments to better understand product features and develop appropriate training materials.

• Supported implementation of warehouse management system software applications to enable centralized management of tasks.

• Served as the primary interface between business channels and internal departments, aligning the wishes of sales and finance departments with customer service realities.

• Worked closely with management teams to plan, develop, and execute technical strategies aligned with the client's vision.

• Confirmed operational teams achieved prescribed Business Value Realizations, suggesting alterations to remedy unmet goals.

• Communicated regularly with customers concerning data exchange and technology integration.

• Resolved problems, improved operations, and provided exceptional service.

• Interfaced with internal IT development teams to integrate new technologies, streamlining the use of existing systems to reduce operational timelines by 35%.

• Experience implementing system integration and migrations: Managed large-scale initiatives involving the transition of projects to new platforms and the merger of disparate systems from acquired client companies.

• Oversaw AWS Managed services installation and onboarding process for clients' employees. TECHNICAL PROJECT MANAGER AT KANDY.IO (PLANE, TX) 2012/10 – 2015/8

Responsible for managing high-impact technical Projects at an international scale, from idea to delivery.

Created and managed Project plans and SDLC: identified, documented, and managed Project milestones, tasks, dependencies, and timelines.

Internal and External Stakeholder Management. Team leader capable of motivating staff.

Developed project management roadmap to define project objectives, timelines, and milestones.

Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.

Led and managed a staff of 35 team members engaged in administering complex IT infrastructure.

Developed project plans identifying key issues, approaches, and performance metrics.

Planned, designed, and scheduled phases for large projects.

Developed and implemented strategic project plans to meet business objectives. Page 3

Ability to work under pressure and manage multiple projects simultaneously.

Used Microsoft Project to plan project initiatives, milestones, and tasks and communicated project goals and scope to all project stakeholders; provided continuous updates on progress.

Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Skilled at creating process and procedure documentation and overseeing the maintenance of the project and program documentation.

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Facilitated UAT, ensuring that all errors were tracked and reported to development and management teams.

Developed, maintained, and tracked the Data Migration project plan, cutover plan, and resource assignments.

Managed multiple Infrastructure Projects simultaneously keeping Project Stakeholders informed of project milestones and progress via various internal tools, reports, and periodic status meetings.

ASSOCIATE PM AND BA ANALYST AT CHASE BANK (NEW YORK, NY/REMOTE) 2008/8 – 2012/9

Supported senior project managers to help them meet project milestones in several markets around the country.

Provided customers with progress updates during customer-facing calls and assisted managers in answering questions.

Took meeting notes and maintained weekly trackers in Excel, Word, and Salesforce.

Assisted in planning/scheduling major or long-term projects.

Facilitated routine meetings with key groups for business/IT remediation to ensure project timeline and coordinated external resource dependencies to resolve ongoing issues.

Met with stakeholders to analyze requirements and determine the impact on business rules.

Provided internal IT support for hardware and software applications for the department.

Used business intelligence solutions to provide consistent and transparent access to information. EDUCATION BACHELOR IN BUSINESS ADMINISTRATION, DEVRY COLLEGE OF NEW YORK, NY, JUNE 2010 PMP PROJECT MANAGEMENT CERTIFICATE, PMI INSTITUTE, MAY 2021 REFERENCES UPON THE REQUEST

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