Former Automated Logistical Specialist

Danielle A. Drakeford

**** ********** **. **** *****- Adams, Virginia, 23801

Cell: 862-***-****

Email: **************@*****.***

Professional Summary and Qualifications

A self-motivated and dependable professional who exhibits exceptional oral and written communication skills. Exhibits dedicated work ethic, personal drive, and is adept in utilizing a wide range of applications and programs and multi-tasking within fast-paced environments including call centers. Skills and competencies include:

Work History

Logistic Warehouseman, United States Army

Joint Base Lewis Mc Chord, WA (April 2010 – September 2016)

Stored /maintained items AW company's SOP or requirements which included various supplies, parts, rations, etc.

Assisted internal customers with the processing and turn-in of unserviceable or damage items, the ordering of parts or supplies, and document review prior to submission for final processing.

Ensured speedy and accurate receipt of parts and supplies and coordinated pick-up of items received to ensure customer operations readiness was not affected.

Maintained a filing system to store all the required documents to be easily retrieved for historical information.

Conducted periodic internal audits of all areas to ensure proper accountability of inventory per SOP/ regulations for compliance and provided results to management.

Customer Service Representative, Staples Inc.

Columbia, South Carolina (February 2017 – August 2018)

Resolves customer account issues via phone or email by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction, adjustment, or payment to keep account in good standing.

Works closely with Credit and Collections to resolve delinquency by processing credit card and check by phone payments, updating customer contact information, and remove holds placed on account.

Exceeds daily performance goals consistently by answering an average of 60+ inbound calls and processing 50+ email inquiries per day.

Medical Biller 1, People 2.0 PWC

Columbia, South Columbia (February 2018 – June 2018)

Reviewing medical procedures as documented by doctors

Translating medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities

Transmitting coded patient treatment information to payers and other recipients

Coordinating insurance reimbursement of care providers

Handling patient billing

Function Areas of Expertise

Planned, implemented, and monitored training programs to ensure proficiency of staff members to meet corporate expectations.

Assisted in establishing and maintaining vendor and customer relationships both internally and externally to ensure customer satisfaction.

Mentored and developed subordinates to improve performance and provided periodic counseling for career enhancement opportunities.

Advised management on employee related issues and managed the administrative preparation and distribution of all documents in support of the mission.

Assigned daily tasks to ensure proper coverage for mission accomplishment and customer satisfaction.

Assisted supervisor with daily cash applications and month-end reconciliations.

Custody Officer, Well path

Columbia, South Carolina (June 2018- July 2019)

Function Areas of Expertise

Ensures proper patient assignments and maintains order and control.

Maintains security and compliance with facility policies and procedures.

Prepares and submits reports in a timely and accurate manner.

Operates and maintains security devices and maintains safety and sanitation standards.

Responds to patient needs, conducts counts, makes inspections, and maintains a professional rapport with patients.

Central Supply Technician, Lexington Medical Center,

West Columbia, South Carolina

Function Areas of Expertise

Maintains proper allocation of all CS rental equipment.

Must be able to respond to all stat supply requests in an expedient and accurate manner.

Answer the telephone, track all equipment throughout the hospital.

Prepares, stores and issues sterile and other medical supplies with crash carts, urology carts, and respiratory boxes with appropriate supplies.

Utilize computerized system to expense departments and charge patients for supplies.

Preparation and cleaning of reusable supplies/products

Performing functional and safety inspections for emergency carts

Education/Training

Ridgeview High School, Columbia, South Carolina

Diploma (2009)

United States Army, Fort Lee, Virginia

Advanced Supply Management Training

American Intercontinental University, Illinois

Associate degree-Science of Criminal Justice (June 2022)

American Intercontinental University, Illinois

Bachelor’s degree- Forensic Science (2022- Present)

Customer Service

Data Entry

Problem Resolution

Time Management/Multi-tasking

Payment Processing

Team Player/Team Leader

Internal & External Customer Support

Sunport

NaviNet

MS Word & Excel

AS400/Sunrise

Oracle

Get Paid

KANA

EDD2/Documentum

Virtual Terminal Payment System

ACD Phone System

GCSS

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