Reymund S. Rotas

Unit **-A* C and S Building, Bagong Ilog, Pasig City

Mobile No. 097********

Email Address: adx9fo@r.postjobfree.com

Objectives:

• To seek a challenging position that will offer opportunities for career advancement and professional growth, especially to explore new ideas and wider horizon.

• Establish excellent rapport with co-workers, professional and staff at all levels.

• Commit to ideals of quality that combined resourcefulness and initiatives that will drive for success.

Working Experience:

Boldr Inc.

Unit 501-505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, 1600 Pasig, Philippines

Position: Shift Lead / Sourcing Specialist

August 2021 - Present

Duties and Responsibilities:

• Establish, promote, and maintain the Boldr culture within the organization.

• Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.

• Act as the escalation point for the Team Captains.

• Responsible for upholding our organization’s values throughout the workplace.

• Work to maintain an open dialogue with clients in both positive and negative situations.

• Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you.

• Support the Team Captains in client facing or internal issues which arise within your department.

• Provide the Executive Team with strategic information, context, and recommendations for each client under you.

• Meet and communicate with clients to address operational issues and be “the face” of the company to our clients.

• Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews.

• Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team.

• CRM HubSpot, Teambldr, Asana.

Boldr Inc.

Unit 501-505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, 1600 Pasig, Philippines

Position: Senior Data Services Specialist

January 2021 – August 2021

Duties and Responsibilities:

• Responsible for executing processes as defined by the client and/or management.

• Provide support to your peers on general account needs, queries.

• Gather their information and interact with clients via email/chat messages.

• The role will require keen attention to detail while maintaining productivity at defined proficiency levels.

• Working with different tools and databases to gather and store data.

• This requires an aptitude to learn new processes.

• Answer client queries with enthusiasm, courtesy, and an open mind.

• Execute processes assigned by the client and/or management.

• Ensure defined productivity and quality targets are met.

• Ensure projects are being completed within the set deadline.

• Identify process improvement opportunities as they arise.

• Reports process deficiencies to ensure accurate execution of tasks.

• Facilitate Product Training to new hires and conduct Refresher Training whenever necessary.

• Support associates with their general queries and need. Boldr Inc.

Unit 501-505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, 1600 Pasig, Philippines

Position: Data Services Specialist

February 2019 – January 2021

Duties and Responsibilities:

• Pilot new accounts or projects.

• Processing new accounts based on process documents.

• Quality check of complete JLM profiles.

• Knowledge using C^2 or JLM and Asana Software.

• Audit complete JLM profiles.

• Assigned task to other team members.

Boldr Inc.

Unit 501-505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, 1600 Pasig, Philippines

Position: Marketing Automation Specialist

January 2018 – February 2019

Duties and Responsibilities:

• Creates Marketing Campaign using Infusionsoft.

• Creates Tags Campaign using SixthDivision.

• Creates Products, Promotions, Order Form under (E-commerce).

• Audits Marketing Campaign on Marketing, Sales, and Fulfillment programs.

• Runs and test of programs (checking of correct flow of programs).

• Deals with trouble shooting issues.

• Quality check daily uploads in Infusionsoft.

• Quality check campaigns in programming.

• Play testing campaigns.

• Solving client's issues with some contacts entered in Infusionsoft.

• Investigate issues encountered in Infusionsoft and figure out ways around it.

• Create reports and dashboards to generate and identify status of contacts.

• Merge duplicate records.

• Upload or import data to the target system.

Boldr Inc.

Unit 501-505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, 1600 Pasig, Philippines

Position: Associate Data Entry / Data Advisor

March 2017 - January 2018

Duties and Responsibilities:

• Creates Marketing Campaign using Infusionsoft.

• Creates Tags Campaign using SixthDivision.

• Creates Products, Promotions, Order Form under (E-commerce).

• Audits Marketing Campaign on Marketing, Sales, and Fulfillment programs.

• Runs and test of programs (checking of correct flow of programs).

• Deals with trouble shooting issues.

Telus International

35th Floor, Discovery Suites Ortigas Center, Pasig City, Metro Manila, 1555 Philippines

Position: Back Office Support / Telus Canada Employee October 2016 - March 2017

Duties and Responsibilities:

• Deals with clients request for replacement of phone, software, laptop, monitor.

• Deals with client query about their request and give them feedback with answers and options on the status of a certain request, also who or whom to contact with if the request is already on the support group. ENSHORED INC.

Suite 4404, Summit One Shaw Boulevard, Mandaluyong City, 1555 Philippines Tel. No: 632-***-****

Position: CFA / Client Fulfillment Advisor - CPY HR - On-boarding Department November 2015 - October 2016

Duties and Responsibilities:

• Dealing with clients request for on-boarding process.

• Dealing with clients regarding their request on what it is needed for a certain person to be on-boarded.

• Requisition.

• Taleo / Fusion / Dayforce.

Position: CFA / Client Fulfillment Advisor - CPY HR - HR Department / Help Desk

• Dealing with clients request regarding increase in salary.

• Dealing with clients request like transfer of studio, promotion, rehire, adding a position (dual role), and lastly termination.

• Dealing Help Desk regarding clients concerns about their studios or customers.

• Giving gift cards.

• App Connect.

• Requisition.

• Taleo / Fusion / Dayforce.

IPSOS INC.

1401-B, One Corporate Centre Julia Vargas Avenue Corner Meralco Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines Project Data Encoder/ Verifier / Assistant Programmer October 2011 - November 2015

Duties and Responsibilities:

• Attend DP-related meetings (i.e., internal briefings, tab specs discussions, etc.).

• Program Data Entry scripts using standard DP software.

• Produce validation reports of DE.

• Process, produce and check data outputs in accordance to Research requirements (i.e., data tables, SPSS data, excel data, etc.).

• Monitor DP stages (i.e., set-up, coding, punching, etc.).

• Provide other DP-related jobs from time-to-time.

• Ensure compliance with ISO standards.

• Adherence to company rules and regulations.

• Follow the organizational regulations and standards with regards to data management.

• Support the data analyst by providing the necessary information and facts. Synovate Inc.

Project Data Encoder/ Verifier

1701 West PSEC, Exchange Road Ortigas Center, Pasig City June 2007 - October 2011

Duties and Responsibilities:

• Encoder / Verifier.

• Program Data Entry scripts using standard DP software / Surveycraft / SCWin.

• Update Close Ends and Open Ends Data.

• Update Senior DP Executive the total output of a certain project/s. On The Job Training:

RURAL BANK OF MARAYO (Neg. Occ.), INC.

Position: TYPIST January 15, 2005 – February 18, 2005 Educational Background:

College: La Carlota City College SY: 2001 – 2005

La Carlota City

Bachelor of Science in Business Administration

Secondary: San Miguel National High School SY: 1997 – 2001 Barangay San Miguel, La Carlota City

Elementary: Ara-al Elementary School SY: 1991 - 1997 Barangay Ara-al, La Carlota City

Personal Data:

Date of Birth: October 26, 1984

Place of Birth: Sitio Guintubdan, Brgy. Ara-al, La Carlota City, Neg. Occ. Civil Status: Married

Height: 5’5”

Weight: 67.5 kg

Citizenship: Filipino

Religion: Roman Catholic

References:

Mark Ortiz IPSOS INC.

SR. DP Executive 1401-B, One Corporate Centre Julia Vargas Avenue Corner Meralco Avenue, Ortigas Center, Pasig City

1605, Metro Manila, Philippines

Tel. No. 633-3997

Jeffrey Ilao BOLDR INC.

Service Delivery Manager Unit 501 – 505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig City 1600

Mobile No. 091*-***-****

Kat Revira BOLDR INC.

Service Delivery Manager Unit 501 – 505, 5th flr., Hanston Bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig City 1600

Mobile No. 092*-***-****

Contact this candidate