Customer Service Data Entry

Leandra Lowman

Customer Service Associate

+1-267-***-**** *******.******@*****.*** Boiling Springs, SC 29316 CAREER OBJECTIVE

Detail oriented professional with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

PRODUCTION OPERATOR, Greer, SC

Magna, July 2022-Present

• Followed standard operating procedures, driving production parameters and quality specifications.

• Trained new staff on machine operation and safety procedures.

• Carried out production procedures, maximizing efficiency and profits.

• Checked output, reducing machine-related flaws or mistakes.

• Inspected products at various checkpoints, driving quality. ASSEMBLY LINE WORKER, Duncan, SC

Staffmark/, February 2022-June 2022

• Placed components in trays or boxes on production line.

• Assembled complex components of a variety of products with speed and accuracy.

• Ensured all assemblies met quality standards before packaging and shipping.

• Rotated through all tasks required in particular production process. DRIVER, Greenville, SC

Redi-Group, March 2021-December 2021

• Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.

• Verified items and model numbers to match products on invoice with quantities loaded.

• Obeyed traffic laws and followed established traffic and transportation procedures.

• Communicated with dispatch to improve route production and identify optimal ways to perform duties.

• Operated radios and cellular devices to communicate with other drivers. PRODUCTION ASSEMBLER, Duncan, SC

Rochling Automotive USA, August 2020-March 2021

• Assembled parts and subassemblies to create components.

• Achieved personal production and quality standards determined by supervision.

• Operated power pneumatic and hand tools to perform job duties.

• Installed bolts, retaining clips and screws in proper order and configuration.

• Performed simple repetitive bench assembly of parts and components.

• Complied with quality and safety standards, policies and procedures. DATA ENTRY SPECIALIST, Philadelphia, PA

Amerihealth Caritas, June 2015-October 2020

• Converted data from one electronic system to another.

• Interpreted information from various source documents to determine data to be keyed.

• Preserved customer confidence and protected operations by keeping information confidential.

• Reviewed electronic documents while navigating multiple systems.

• Contacted source departments to resolve discrepancies in data.

• Analyzed data to identify errors and trends and recommended process improvements. CUSTOMER SERVICE REPRESENTATIVE, Philadelphia, PA

Valley Forge Casino Resort, July 2018-March 2020

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Handled customer complaints and inquiries in a courteous and efficient manner. CUSTOMER SERVICE SPECIALIST, US

Xerox, August 2012-March 2014

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Updated and maintained database with accurate customer information and timely data entry.

• Logged details of customer service calls in computer system following correct protocols.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. CUSTOMER SERVICE REPRESENTATIVE, US

Abacus / ACS, August 2010-November 2010

• Understand, apply and communicate conceptual elements of Benefits and/or Human

• Resources rules and regulations

• Answer and respond to incoming calls from employees and former employees Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner

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• Handle confidential information with sensitivity and discretion in accordance with Data

• Privacy requirements

• Proven ability to work independently or in a team setting using established processes, procedures, and policies. CUSTOMER SALES AND SERVICE EXPERT

Blockbuster, September 2008-June 2010

• Answered customers' questions about products, prices and credit terms.

• Processed customer adjustments to maintain financial accounts.

• Made appropriate account corrections to resolve customer problems.

• Built sustainable relationships and trust with customer accounts using open and interactive communication. EDUCATION

HIGH SCHOOL DIPLOMA, San Diego, CA

University City High School, June 1993

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) IN EDUCATION, San Diego, CA

Community College of Philadelphia University City High School SKILLS

Tutoring Computer Skills Human Resources POS Banking Certifications And Licenses Driver's License

REFERENCES

References available upon request

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