AUSTIN MESSER

Minneapolis, MN 952-***-**** adx9fc@r.postjobfree.com www.linkedin.com/in/austin-messer-dtz VP / SR. DIRECTOR PRODUCT MANAGEMENT

Global Product leader inspiring transformative change across people, products, and processes.

• Accomplished and purpose-driven VP/Director of Product Management Strategic Engineering Leader with 15+ years of experience in driving business growth and enhancing performance through innovative strategies. Skilled in defining target markets, devising product strategies, and leading cross-functional teams to successfully launch new products. Proven abilities in market trends and analysis, identifying differentiation and innovation opportunities, and building strong relationships with stakeholders to drive product innovation and enhancements. KEY SKILL SETS

Product Management

Cross-functional Team Leadership

Team Development & Coaching

Customer Experience & Journey

Performance/Change Management

Portfolio Management P&L

Strategic Planning & Execution

Executive-Level Communication

Business Optimization

Pricing & GTM Strategies

Lean-Agile Development

Analytics & Data-Driven decisions

Mergers & Acquisitions

Strategic/Channel Partnerships

Business Technology Integration

CORE COMPETENCIES

• Senior Product leader with 15+ years of comprehensive perspective in enterprise technology, communications, and B2B SaaS, playing pivotal roles across technical, business, and strategic positions while driving broad transformative change and growth.

• Vision and Strategy: A decade of demonstrated excellence translating business vision into adaptive strategies and effective roadmaps that keep businesses agile and aligned at the forefront of continuous improvement, customer value and innovation.

• Proven results in building successful strategies for business and digital transformation, technology migration and modernization.

• Risk-based decision maker, capable of taking a right-sized approach by balancing technical knowledge with practical judgement to minimize project risks and reduce time to market.

• Team Development and Leadership: 10+ years of organizational leadership, talent development and management of (6) global product-lines managed across (6) product-line managers, 20+ product development teams with 200+ FTEs globally.

• Mentor and subject matter expert in Product Management, Go-to-Market strategies, Lean-Agile methodology and the application of integrated business techniques and customer centricity in product development.

• Enterprise Mindset: Relationship development and management with strong cross-functional communication and leadership abilities to identify new opportunities for business optimization and integration to support long-term innovation.

• 10 years of executive level collaboration and cross-functional leadership and communications experience; Lead business and technical transformation from selling software to selling services (SaaS).

• Strategic Planning: Unique and versatile technology strategist experienced in building and integrating cloud services platforms

(SaaS); a decade of proven product leadership experience, driving product strategy, organizational alignment in bringing innovative products to market and achieving business vision and outcomes. EXPERIENCE

GLG Insights United States

Principal Strategy Consultant 09/2022 - Present

o Assisted businesses in maintaining a competitive edge through in-depth analysis of business practices, market trends, and innovative strategies for improvement.

o Definition of target markets and identify industry trends, and devised product strategies to enhance performance and increase value.

Calabrio Minneapolis, MN

Vice President of Product Management 01/2021 – 07/2022 o Developed and executed strategic product roadmaps, drive business growth and meet customer needs. o Led cross-functional teams to successfully launch new products, coordinating efforts across engineering, design, marketing, and sales.

o Managed the full product lifecycle, from ideation to commercialization, ensuring product quality and timely delivery. o Analyzed market trends and competitive landscape to identify new opportunities and drive innovation in product development.

o Built and maintained strong relationships with key stakeholders, including customers, executives, and partners, to gather feedback and drive product enhancements.

Calabrio Minneapolis, MN

Sr. Director of Product Management 05/2017 – 01/2021 o Developed and executed strategic product plans to drive revenue growth and market share. o Led cross-functional teams in the successful launch of new products, ensuring on-time delivery and quality standards. o Managed product lifecycle from ideation to end-of-life, including market research, competitive analysis, and pricing strategies.

o Built and maintained strong relationships with key stakeholders, including customers, partners, and internal teams. o Implemented effective product management processes, including roadmap development, prioritization, and resource allocation.

Calabrio Minneapolis, MN

Sr. Platform Product Manager 12/2013 – 05/2017

o Managed end-to-end product lifecycle, from ideation to launch, including requirements gathering, prioritization, and stakeholder management.

o Implemented agile product development methodologies, improving efficiency, and reducing time-to-market for new features and enhancements.

o Drove product strategy and market analysis, identifying customer needs and competitive trends to inform product vision and roadmap.

o Collaborated with engineering, design, and sales teams to ensure successful product launches and customer adoption, driving customer satisfaction and retention.

EDUCATION & AWARDS

Arizona State University Tempe, AZ

• Bachelor of Science, Technology Entrepreneurship and Management (In-Progress) 11/1998 – 04/2025 Professional Coursework Product Management

• Product Manager with Agile, Lean & System Design

• Creating a Product-Centric Organization (Jay Clouse)

• Pragmatic Marketing Framework Certification

Selected as “Most Influential and Impactful Employee” 2019 o (Of 600+ Employees) by CEO & Top Sales Leader, first to achieve such award. AREAS OF EXPERTISE

Enterprise Software & Platforms Industry Expertise

• Customer Engagement Management (CEM)

• Customer Experience Management (CXM)

• Workforce Engagement Management (WEM)

• Automatic Speech Recognition (ASR)

• Speech and Text Analytics

• Business Intelligence (BI)

• Amazon Web Services (AWS)

• Microsoft Azure Cloud

• Unified Communications as a Service (UCaaS)

• Contact Center as a Service Platforms (CCaaS)

• Communications Platforms as a Service (CPaaS)

• Customer Relationship Management (CRM)

• Customer Data Platforms (CDP)

• Marketing Technology Platforms (MarTech)

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