Customer Service Medical Records

MISTY L. GOTT

adx9f8@r.postjobfree.com Cell 612-***-**** Circle Pine, MN 55014

OBJECTIVE:

Pursing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.

SUMMARY OF QUALIFICATIONS:

Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally working independently and in cooperation with others. Passionate about customer service in all facets.

Work Experience

Regional Manager of Operations

CIOX Health

July 2016 to Present

Manage 25 staff in 4 states

Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time

Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction

Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account.

Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business.

Monitors monthly franchise financial statements

Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume.

Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company

Recruits and hires competent, qualified staff commensurate with defined job responsibilities.

Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually.

Understand and utilize CIOX’s Health method of compensation for the representatives and administer weekly time management.

Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations.

Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters.

Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.

Always maintain professional behavior

Compliance and Regional Manager

Sand Company - Saint Paul, MN

2013 to 2015

Oversee all affordable properties in Sand Company portfolio

Supervise several employees

Review files for approval prior to move-ins and recertification paperwork

Train all new staff on the policy and procedures for compliance

Complete all paperwork for MINC system

Complete all year end submission for several funding requirements

Keep up with all new funding requirements and income and rent changes

Maintain and monitor weekly vacancy report for all properties

Create and update policy and procedure

Oversee 4 scattered sites

Annual budgets and review with on-site staff to ensure we meet budget goals

Review invoices to make sure we are billed accurately

Meet with tenants to resolve problems

Complete annual performance reviews and goal setting for all staff

Train new site staff of policy and procedure for Sand Company

Conduct interviews for new staff

Multitask, Time efficiency, Leadership, Problem Solving & Coordination

Regional Property Manager

MSP Property Management - Saint Louis Park, MN

2006 to 2013

Supervised 16 employees in 6 scattered sites

Created policies and procedures and implemented them at the site

Reviewed all application files

Completed all annual budgets

Variance reports of difference of more than 5%

Turned several properties to positive cash flow

Acted as the general contractor for MSP Construction

Find sub-contractor and making a profit for the company

Assisted accounting with accounts payables/receivables and budgets into Maxwell.

Troubleshot and resolved maintenance issues

Mediated staff disputes and handles all complaints

Participated in staff recruitment, hiring, training and scheduling

Completed paperwork for new employees and annual performance reviews

Goal setting for staff and properties

Occupancy & Funding/Site Manager

Gavzy Group – Minneapolis, MN

1997 to 2001

Reviewed all files at move-in, annually and prior to government inspections.

Made sure all funding requirements were meet, based on most stringent funding

Trained all new staff on site specific funding requirements

Taught at MHA Section 42

Completed all compliance submission for year-end requirements

Submitted HAP vouchers monthly along with TRACS files

Collected rent, sent correspondence, filed unlawful detainers

Market available apartments for high occupancy

Attended Coop meeting to discuss policies and budget

Filled out maintenance orders and follow through to completion

Handled multi-site to include Coops, Section 8 base, BMIR, Section 42, HOME, 4D, HTF

Education:

S. Francis High School St. Francis, MN

Certificate Assistant of Housing Manager

Certificate in Tax Credits

Certificate in Section 8

Software Skills:

Microsoft Office Power Point

HUD Manager ERP

Yardi Real Page

Maxwell FRS

References:

Harriet Hodges, HIM Director CHI Memorial 423-***-****

Marlana Smith, Director of Medical Records 352-***-****

Danita Meier, Director of Medical Records 402-***-****

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