Jessica Lozada

**** *** ***** **, **** NJ *****

Contact #862-***-****

Email: adx9ex@r.postjobfree.com

Feb 2007-March 2023

J & J International (Samsung Parts): Customer Service/Sales Representative, Office Assistant, Return Specialist, Warehouse Supervisor (2007-2023)

Warehouse Supervisor/ Return Specialist,

(2012-2023)

Investigate Shipping errors and crossed shipped issues inform packer of their Error

Check the Inventory for errors

Maintain Warehouse Inventory

Order Warehouse Shipping Supplies

Provide Daily Shipping Close Out Report to CEO & Manger

Warehouse Receiving Hundreds of incoming packages from FedEx, UPS, and USPS Packages

Receiving in coming PO’S Pellets from Vendors

Open and check daily incoming PO Inventory

Put daily Inventory in stock to get invoiced

Download & Upload Tracking numbers for all shipped invoices Daily via (UPS world ship & USPS indicia)

Pick Invoiced parts from Carousels for packers to pack Pick Customer Invoice orders

Pack and Ship Customer Invoices

Supervise Packers

Fix any issues with the 4 Carousels

Investigate Shipping errors and crossed shipped issues inform packer of their Error

Check the Inventory for errors

Open Daily Returns Can vary from 10-250 Returns a day

Inspect and Process Return from Customers

Download Owners & Service Manuals to USB for customer orders

Send Owners & Service Manuals files to printers to be Printed to send to customer

Process Credits and New Exchange orders for Customers Returns

Scheduled Warehouse Pick Up Deliveries

Create and Process Pos

Request RA # from Samsung for Customer to return oversized item

Scheduled Customer return pickups for oversized parts

Process Customers Damage claims for UPS, USPS

Request Vendor Ra# for parts that are defective

Printed Vendor RA# and pack items return items to vendor

Make sure that Vendor RA# have been Credited to Company

Office Assistant

(2009-2011)

Print and Bind Owners & Service Manuals Ordered to Be Shipped to Customers

Download hundreds of New Model Manuals files to Upload to Databases

Management/ General Office Duties Processor

File PO Paper work

File billing and paid paperwork

Communicated with Customers, Managers, Salesman Updated Credit Reports to Adjust Customer's Credit Limits Recognized

Created, Reviewed, and Scanned Invoices

Provided Research and Product Information and Assisted with Company's Warranty Answered Customer Calls and Complaints, and Billing

Customer Service/Sales Representative

(2007-2009)

Answer Customer's Inquiries via Phone & E-mails

Answer Customer's Calls and Process Orders for customers

Updated Customers Personal Information

Provide Order Status to Customers

Assisted Other Customer Service Reps with Escalated Calls

Give Ra# to Customer for return and inform them of Return Information/Policy

Print and Bind Owners & Service Manuals Ordered to Be Shipped To Customers

Education

Passaic County Community College

Human Services Paterson, NJ

Languages Spoken: English and Spanish. Skills: ERP, Power pick, Microsoft Word, Microsoft Excel,

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