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Patient Care Customer Service

Location:
South Plainfield, NJ, 07080
Salary:
$25hr
Posted:
July 12, 2023

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Resume:

Neith D. Heredia

**** ********* *****, #*** *********, NJ 07208

Cell: 954-***-****, adx9e8@r.postjobfree.com

PROFESSIONAL PROFILE/EXPERIENCE

Extensive experience in the healthcare sector ranging from clinical care to administrative responsibility.

Self-motivated, efficient, resourceful, excellent communication, interpersonal skills and reliable under pressure

Ability to work with little or no supervision

Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives.

Resourceful in completing projects, ability to multi-task effectively

Personable with a positive attitude interface effectively with patients, families and nursing staff

Possess extraordinary customer service to all internal and external customers

Schedule appointment and make follow up phone calls to patients

Prepare treatment room for patient examinations, keeping room neat and clean

Measure vital signs height and weight

CPR

Collect blood tissue, or other laboratory specimen log the specimen and prepare them for testing Schedule

Knowledge of spreadsheet and word processing software

Some knowledge of electronic medical records.

Prepare reports for the physician approval

EDUCATION LICENSES & CERTIFICATION LANGUAGES

Associates in Business Administration Certified Nurse Assistance License #175116

Fluent in English and Spanish Attended Ace Training School on-line for MA during the pandemic

Medical Coding and Billing Certificate

AHS. - 09/2021- Present

MINDLANCE - NJ 07/2020-01/2021

LAID OFF AFFECTED BY THE PANDEMIC 02/2020-07/2020

LabCorp

Patient Care Technician 10/2017-02/17/2020

Managed office and office supplies, performed phlebotomy laboratory tests as determined by patient’s prescription, customer service in a professional and courteous manner,

check laboratory forms and labels for legibility and completeness, initialed signature books for laboratory as per established protocols, processed blood, shipped blood out for further processing,

dispose of contaminated supplies, performed laboratory duties such as urine and glucose montoring according to protocols

aided in bringing malfunction of equipment and site problems to the supervisor’s attention

performed data entry as needed, blood pressures, and biometrics.

Miami-Dade Health Dept.-OPS

Patient Care Technician 01/2016-07/2016

Performs laboratory clinical duties pertaining to phlebotomy at the Refugee Health Assessment Program as needed.

Draw blood by vein puncture and/or finger stick for laboratory test required for the Refugee Program

Perform laboratory tests as determined by manufacture procedure

Check laboratory forms and labels for legibility and completeness

Entered signature in daily logbooks in documents as per established protocols

Dispose of contaminated supplies

Assist with other laboratory clinical duties such as urine, pregnancy test, glucose and hemoglobin, according to protocols

Entered patient data into system

Mindlance -LabCorp- FL

Patient Care Technician 08/2015-11/2015

Performed Phlebotomy services

Patient’s demographics history and information

Served as a receptionist and received visitors and patients in a courteous and professional manner

Dispose of contaminated supplies

LabCorp-NYC

Patient Care Technician 10/2014-01/2015

Maintained accurate patient check-in and registration process which include but not limited to registration and updating patient’s demographics/information e.g. patients forms and signatures

processed Dr.’s prescription and coded them according to specific lab being drawn.

Entered all patient information and insurance onto the database.

Performed and shipped blood to lab for further processing. Maintained office, and Managed office files

Serve as a receptionist, receiving visitors and patients in a courteous and professional manner

State of Florida Department of Corrections, Wexford Health Services

Certified Nurse Assistant 11/2009 – 08/2014

Measure vital signs height and weight

Performed Veni punctures on adults, seniors and small children

Performed EKG,

record in patient medical record file, made sure and gathered all lab records and diagnosis/therapeutic reports for doctors review in patients charts,

Verifies medical appointment’s diagnostic and/therapeutic tests

Show patients to examination rooms and prepare patients for the physician

Prepare treatment room for patient examinations, keeping room neat and clean

Collect blood tissue, and laboratory specimen

Miami Dade County – Department of Health-OPS

Certified Nursing Assistant 1/2009 – 7/2009

Assisting the school RN in the following patient care activities, like Immunizations, opening and updating new files, as needed.



Contact this candidate