Customer Service Call Center

Rachel Burton

Georgetown Ky ***** 859-***-****

*****************@*****.***

Diligent Customer Service Agent with 5+ years of experience at a high-volume call center seeks a career similar role to become established and develop a long-lasting career. I desire a fast-paced work environment and the top-rated customer service you provide where my organization and support skills can help meet current and future customer demand.

Experience

Longship/Quality Logistics - Lexington, KY

October 2022 to January 2023

Communicate with brokers and drivers to ensure the delivery of transported goods, complication free.

Note delivery time, waiting time to unload, load quality, bill of lading notes. Maintained customer accounts for multiple brokers.

Collections Specialist Checkredi Of Kentucky - Lexington, KY June 2021 to May 2023

Accounts Receivable. Made contact clients who have returns from their financial institution. Informing them of fees that have occurred. And request them to make payment or set up a date available to make payment. Helping with processing payment then or scheduling future payment is the goal. Sent mass emails & text to past due in collections, made outbound calls to new incoming returns, and answered incoming calls to process payments.

Service Appointment Specialist Automobile BDC - Lexington, KY September 2019 to January 2022

Like a call center, I helped customers create appointments to have their car service and repairs performed. Checked all vehicles for recalls. Prioritized basic maintenance vs major service vs recall services. Ordered parts. Scheduling with right persons for proper part availability. Done all scheduling for advisors, mechanics, and technicians for 11 dealerships congruently. Followed up with all customers via phone, email, and text.

Education

Currently pursuing a career as a Radiologic Technologists – B.C.T.C – Lexington, Ky Current Student Associate In Science Somerset Community College - Somerset, KY 2005-2006Pulaski Central High School - High School Diploma – Somerset, Ky 2002

Communication I am an empathic listener and persuasive speaker. I use excellent, confident, articulate, and professional speaking abilities (and experience) and I enjoy negotiating and using presentations when speaking in public, one on one, and to groups, or via electronic media.

Leadership

Excellent Communication.

Dependability & Flexibility.

Persuasion & influencing.

Clear Outlook.

Innovation & Creativity.

Effective decisiveness.

References

[Available upon request.]

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