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Customer Service General Manager

Location:
Raleigh, NC
Posted:
July 12, 2023

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Resume:

Brian A. Mitchell

919-***-**** – adx9dw@r.postjobfree.com

Ambitious and dedicated professional with a positive outlook, strong work ethic, and expertise in financial analysis, sales, client relations, inventory management, employee relations, programming, and statistical modeling seeks a Position

Summary of Qualifications

Statistical Modeling Visual Basic Coding Consultative Sales

Pro forma Analysis Forecasting/Trend Projection Credit Analysis

Monthly Forecasting Investment Strategies Loan Documentation

Cash Flow Analysis/Mgmt. Performance Reporting Loan Portfolio Mgmt.

ROI Maximization Strategic Planning Commercial Lending

Education

THE GEORGE WASHINGTON UNIVERSITY, Washington, DC Graduated: 2005

Bachelor of Business Administration, with concentrations in Economics and Finance

Key Courses: Micro & Macroeconomics, Financial Accounting, Advanced Financial Management, Statistical Analysis: Linear Regression, Money & Capital Markets, Int. Bus. Finance

Experience:

Empire Motors

Service/Inventory Manager Jan 2021-Present

-Doubled Market Presence and Penetration

-Doubled Month Over Month Sales Production Within One Month of Assuming Position

-Consistently Achieved Production Goals

-Managed Costs, Payables, Receivables, and Book Values

-Developed Proficiency in Utilizing VAUTO Inventory Management Software

-Managed and Cultivated a Sales Staff of 4-6 Individuals

-Obtained Financing for Individuals Purchasing Preowned Vehicles

-Structured Deals for Preowned Vehicle Sales

-Analyzed Deals from a Cost Perspective

-Generated Numerous Referrals and Repeat Customers

-Trained and Cultivated New Sales Professionals

West Raleigh Auto Sales Inc.

General Manager/Owner Mar 2018-Jan 2021

- Purchased and Acquired All Lot Inventory For Retail Sale

- Obtained All Required Licensing Documentation and Filed as an S Corporation in the State of North

Carolina

- Managed and Reconfigured Inventory

-Instituted New Cost Effective Sales Advertising Mediums

-Managed and Reconfigured Inventory

-Instituted New Cost Effective Sales Advertising Mediums

-Doubled Market Presence and Penetration

-Doubled Month Over Month Sales Production Within One Month of Assuming Position

-Consistently Achieved Production Goals

-Managed Costs, Payables, Receivables, and Book Values

-Obtained Financing for Individuals Purchasing Preowned Vehicles

-Structured Deals for Preowned Vehicle Sales

-Analyzed Deals from a Cost Perspective

-Generated Numerous Referrals and Repeat Customers

-Trained and Cultivated New Sales Professionals

Southern States Automotive Group

Preowned Manager/Director Sept 2015-Jul 2017

-Managed and Reconfigured Inventory

-Instituted New Cost Effective Sales Advertising Mediums

-Doubled Market Presence and Penetration

-Doubled Month Over Month Sales Production Within One Month of Assuming Position

-Consistently Achieved Production Goals

-Managed Costs, Payables, Receivables, and Book Values

-Developed Proficiency in Utilizing VAUTO Inventory Management Software

-Managed and Cultivated a Sales Staff of 4-6 Individuals

-Obtained Financing for Individuals Purchasing Preowned Vehicles

-Structured Deals for Preowned Vehicle Sales

-Analyzed Deals from a Cost Perspective

-Generated Numerous Referrals and Repeat Customers

-Trained and Cultivated New Sales Professionals

Hendrick Automotive Group

Client Representative/Sales Consultant May 2015-Sept. 2015

-Trained in Sales Practices of Hendrick Automotive Group

-Obtained Chevrolet Client Representative Certification

-Attended Multiple Industry Training Seminars As Top Performer

-Consistently Produced High Levels of Sales

-Achieved Top Sales Consultant Recognition for July 2015

-Trained other Sales Consultants at the Request of Upper Management

Legacy Auto Brokers Inc.

Owner/General Manager May 2013-May 2015

-Founded and Developed a Licensed Automotive Dealership

-Integrated Full Scale Service Repair Facility

-Managed a Rolling Inventory of Approximately 60 Units

-Managed Payables and Receivables for Legacy Auto Brokers Inc.

-Developed a Strong Reputation in the Business Community

-Pursued and Achieved Highest Levels of Customer Service and Satisfaction

-Managed Personnel through Development and Administration of Employee Procedures

Medlin Buick GMC Mazda

Sales and Leasing Associate Aug. 2011-Apr. 2012

-Trained and gained certification as a Mazda Sales Professional

-Trained and gained certification as a General Motors Sales Professional

-Demonstrated Highest Level of Customer Service and Professionalism

-Generated Sales Through Identification Of Consumer Needs

Crossroads Ford Wake Forest

Sales and Leasing Associate Feb. 2010-Aug. 2010

-Learned Sales Procedure

-Developed relationships with guests and integrated into a fast paced sales environment

- Maintained a high level of performance consistently performing within the top half of the sales team

-Learned Elead sales management database and utilized such database in my day to day activities

-Provided the highest level of customer service receiving the highest customer satisfaction survey scores consistently

-Maintained an outgoing and open minded frame of mind in my approach to learning the car sales business

Frank B. Mitchell DDS, P.A.

Financial Analyst/Practice Manager for successful high gross dental practice Aug. 2008-Aug. 2009

-Refined inventory management protocol and supply systems

-Consolidated financial management of the practice and streamlined decision making through creation of an all inclusive integrated spreadsheet template that tracked all expenses and revenues inclusive of payroll, allowing for one bottom line number to serve as an indicator of where the practice was relative to upcoming obligations.

-Managed payroll on a biweekly basis

-Managed liabilities on a daily basis

-Improved consistency of scheduling procedure

BB&T, Keyser, W.V. Nov. 2007-Aug. 2008

Business Services Officer for Commercial Lending Department of BB&T

-Gained proficiency in various computer programs utilized by BB&T Bank Officers for functioning in decision making and loan creation process related to Commercial Lending

-Managed commercial loan portfolio and tailored networking/sales initiatives to garner business and build relationships with existing commercial clients and prospective commercial clients

-Functioned in a large territory of 5 counties in West Virginia and Maryland

-Operated in such environment by setting goals and utilizing effective time management

Prestwick Mortgage Group, Alexandria, V.A. Jul. 2006-July 2007

Financial Analyst for Mortgage Servicing Company

-Gained mastery of Visual Basic coding language

-Valued various pools of mortgage servicing rights and whole loan portfolios for various banks

and trust companies (ex. Crown Bank, Red Capital, Chartermac Mortgage Capital, Redstone

Partners, A.R.C.S., Norlarco Credit Union and various others)

-Functioned independently as the sole analyst for the firm

-Modeled and accounted for various elements which were factors in appropriately assessing the risk components associated with client portfolios

-Created Visual Basic programs to enhance productivity and efficiency of the firm and to increase

error trapping

John Hancock Financial Network, McLean, V.A. Nov. 2005-Jul. 2006

Registered Representative of Financial Advisory Firm

-Obtained licensing in MD, DC, and VA for Life and Health Insurance

-Obtained licensing in MD, DC, and VA for Variable Life products and Variable Annuities (Series 7 pass result submitted with re-filing of U4)

-Developed target markets and generated leads

-Gained an understanding of firm product systems operations (Including Product Illustration Software and Forecast Modeling Software)

-Developed a systematic means of generating sources for referral acquisition

-Compiled client file record keeping and maintenance documentation respective to that required by Firm Compliance Officer



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