HARLEM T. RETUERMA

adx9dq@r.postjobfree.com +974-******** Doha, Qatar

I am a very dedicated individual who is willing to go beyond miles to achieve a goal. I aspire to obtain a new career path from a progressive company where I can apply valuable abilities and experience and grow as an individual and a professional who will greatly contribute in providing quality service to the best of my capabilities.

EMPLOYMENT

Head Barista at Knowledge Cafe

Doha, Qatar February 5, 2023 to Present

Creating Signature drinks and other Menu for the Soft-opening of the Café

Training new baristas in filter-drip coffee such as V60 Chemex, Aeropress & Cold drip

Training Junior baristas in machine Calibration and making a perfect Espresso

Ensure customer service stations are well-stocked Barista at Halo Dough Bar

Doha, Qatar March 2021 to December 20, 2022

Warmly welcome customers into the establishment

Calibrate coffee machines and other brewing equipment

Brewing the specialty filtered coffee such a v-60, chemex, aeropress, coldrip brewed coffee

Prepare and present beverages according to established recipe and presentation standards

Prepare and serve a variety of special signature hot and cold drinks along with pastries and cookies tailored to the customer's preferences

Assist the team in serving orders

Assist in billing if necessary, with proper endorsements

Keep a regular stock inventory

Preserve the cleanliness of working area

Maintain Inventory and stock supplies

Provide a satisfactory customer service

Barista at Ozz Cafe

Doha, Qatar July 2020 to March 2021

Take and prepare specific orders from customers & provide a satisfactory customer service

Operate Espresso Machines and other equipments

Prepare and present beverages and up selling and promoting other products

Record and accurately process purchases using the POS system

Maintain stock inventory and prepare accurate reports and endorsement for each shift HEAD BARISTA

Head

Barista at Red Umbrella Cafe

Doha, Qatar April 2020 to July 2020

Prepared Menu for the Soft-opening of the Café

Take and prepare specific orders from customers

Operate Espresso Machines and other equipments

Ensure customer service stations are well-stocked

Stock inventory according to storage requirements

Record and accurately process purchases using the POS system

Keep counter area clean

Complete opening and closing procedure for each shift

Responsibilities:

Bartender La Cigale Hotel www.lacigalehotel.com Doha, Qatar March 2018 to March 2020

Welcoming customers, making suggestions and preparing orders

Adhering to company standards for serving alcoholic beverages.

Verifying the identification and age of customers,

Mixing and serving alcoholic and non-alcoholic beverages based on customer requests

Maintaining a good time management to provide excellent customer service

Keeping the bar stocked and clean

Accurately matching cash receipts to record sales Senior Spa Attendant La Cigale Hotel www.lacigalehotel.com Doha, Qatar March 2011 to March 2018

As one of the Leading Hotels in the World, offering a personalized and luxurious experience for both Corporate and Leisure visitors, my role is essential in maintaining a sanitary environment and providing assistance to all the guests of Spa & Recreation to ensure a satisfactory guests’ experience. Key Achievements:

Awarded twice as Employee of the

Month

Assertive Complaint handling

Positive relationships with clients

Flexibility

Creativity

Time management in performing daily

activities & multi-tasking

Direct supervision of colleagues

performances

Ability to work in harmony with co-

workers

Ability to recognize colleagues’

capabilities

Providing training on Standards and

Policies

Housekeeping Attendant Grand Hyatt Hotel www.dubai.grand.hyatt.com Dubai, UAE July 2009 to February 2010

Key Achievements:

Enhanced behaviour & conduct in providing effective & efficient services

Ability to remain calm in stressful situations

Spa Attendant Grand Hyatt Hotel www.dubai.grand.hyatt.com Dubai, UAE March 2008 to July 2009

Key Achievements:

Ability to deal with different people and situations in a more professional approach

Culture Awareness

Willingness to share acquired knowledge to others Waiter Bulawan Floating Restaurant

National Highway Halayhayin, Pililla, Rizal Philippines November 2005 to December 2007 Key Achievements:

Knowledge of hospitality etiquette, food & beverage preparation

Consistency in running a smooth all-day-dining experience to deliver a high standard of service

Upheld a good interaction and rapport to keep loyal customers

Efficient serving of food and beverages to provide customer satisfaction

Waiter Camalig Restaurant

Tanay, Rizal Philippines October 2004 to November 2005 Key Achievements:

Consistently carried out all duties and tasks with reference to established rules and policies.

Good knowledge of Menu for accurate recommendations to customers

Prompt and visible presence to attend to customer requests and queries KEY SKILLS

Technical Skills

Time Management

Computer Literate (Microsoft Office,

Word, Excel & PowerPoint)

Effective communicator in written and

oral.

Knowledge of hospitality etiquette

Knowledge of food & beverage

preparation

Personal Skills

Good Memory

Good Communicator

Flexible

EDUCATION

Problem solving abilities

Confident & Creative

Sociable

Philippine Integrated Institute - Qatar Al Sadd Branch, Doha, Qatar Barista Training Course December 2018 to February 2019

(Short Training Courses approved by Qatar ministry of Education, Chamber of Commerce & Ministry of Foreign Affairs) Xavier Technical Training Center Antipolo, Rizal Philippines Vocational Course on Computer Technology

June to August 2004

The course may seem irrelevant to the career I actually pursued. I however learned that one’s knowledge cannot be limited to what has been taught by books and manuals and the most important thing I have learned about myself is that I am a capable person, able to adapt to what life has to offer. Seminars & Trainings Completed at La Cigale Hotel Doha, Qatar Signature Worldwide

Customer Experience Edge

Legendary Complaint Handling

Signature Worldwide Business and

Training Solutions

Broad stroke Skills

Basic Sushi Preparation (2017) & Bartender Training (2018) First Aid & Basic Life Support (March 2019)

PERSONAL INTERESTS

Travel & Food Vlogs History Movies Online Games Food Documentaries Exploring the diversities from the outside world incorporating myself for knowledge, growth and personal well-being REFERENCES are available on request

HARLEM RETUERMA

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