Customer Service Sales Consultant
Resume:
THATO INNOCENTIA MASHAMBA
Email: *************@*****.***
Current Address: *** **** ******** ****** *** Belvior Flats Pretoria 0001.
Contact No: +27-73-677-****\ 067-***-****.
Date of Birth: 1995/11/01.
Professional Exposure
• Marketing Management
• Customer Service
Education • Sales consultant
Jeppe College: Marketing Management (N6 Certificate), 2017.
• Administration
Lishavhana Secondary School: National Senior Certificate, 2013.
Personal Skills
Work Experience • Communication (Verbal and Writing)
• Leadership and Problem-solving
Pringle of Scotland: Sales Consultant and Admin – 01 October 2022 to date • Ability to handle pressure.
• Determining customer’s needs and advice based on their preferences, • Teamwork & Initiative
• Advising customers on the terms and conditions of purchase or sales, • Flexible and creative
• Conduct market research through interviewing customers and analyse current market trends,
• Time management
• Managing in-store sales promotions (checking and reviewing items on sales discounts) and campaigns
• Attention to detail& Goal driven.
(advising customers about Legacy lifestyle program),
• Taking customer’s contact details to inform them about promotions and new stock arrival,
Technical Skills
• Providing brand distinct features to potential customers,
• Prepare sales comparison reports (year on year report) and present it to the Area Manager, • Creativity
• Responsible for administration work, • Advertising
• Supervise staff and provide training, • Communication
• Receiving stock and verify the quantities against the delivery note, • Problem solving
• Preparing day end report and cashing up, • Strategy
• Till operator(processing sales,store loyalty cards and vouchers).
References
Mrs. C Moodley
Sunglass Hut: Sales Consultant and Admin – April 2021 to 31 march 2022 Centre Manager
• Facilitate customers’ satisfaction surveys for service improvement, Sunglass Hut
• Ensuring that monthly sales target is reached, +27-68-358-****
• Conducting stock count to determine any stock loss and stock on hand, *****.*******@**.***********.***
• Filling of documents,
• Preparing day end report and cashing up, Mr. N Jacobs
• Managing in-store new campaigns and sales promotions, Senior Customer Service Consultant
• Receiving stock and verify the quantities against the delivery note. PG Glass
PG Glass: Customer Service Consultant – April 2019 to March 2020 *******@**.**.**
• Conducting inspection on cars for insurance certificates,
• Doing quotations and issuing invoices for customers, Mr O Bulondo
• Filling documents, Senior Lecture
• Providing relevant information to customers, Jeppe College
• Handling customers’ enquiries regarding company’s service, +27-61-679*-***
• Scheduling car service appointments, *********@*****.***
• Answering customers’ correspondence and redirecting them to the relevant people.
Personal Qualities, Skills and Competencies,
• Team work
• Customer orientation
• Problem-solving
• Communication
• Decision-making
Contact this candidate