Post Job Free

Resume

Sign in

Customer Service Office Assistant

Location:
Frederick, MD
Salary:
75000 - 90000
Posted:
July 12, 2023

Contact this candidate

Resume:

Tyronda R. Jackson

*** * ******* ** #****, Frederick, MD 21701

Home: 240-***-****

Email: adx9dg@r.postjobfree.com

EMPLOYMENT HISTORY:

Purchasing Officer (Supply Tech) 3/00 – present

Employer: United States Army Medical Research Institute for Infectious Diseases 1425 Porter Street, Frederick, MD 21702

Supervisor: Beverly Ann Williams, 301-***-****

Served as Lead (SA/SME) Purchasing Officer/Supply Tech of Medical and Non-Medical Supplies for USAMRIID. Worked closely with and in accordance with USAMRAA, and USAMRIID Financial Officers. Assist with developing guidance, and informational material to inform, clarify, and explain regulatory policies and changes pertaining to acquisitions and procurement. Participate in reviews of policy issues pertaining to procurement, Delegated Purchasing Agents, Contracting Officer Representatives, and purchase card operations in order to determine cost effectiveness and compliance with legal and regulatory requirements. Facilitated ARMEC contracts, ECAT/web ordering, Abilityone/IBsupply, and DMLSS to include training sessions for USAMRIID users. Set up new customer accounts, troubleshoot problems with MCD ECAT/web, Abilityone, and DMLSS for USAMRIID, worked closely with MRMC/Mr. Utu, and TX personnel during initiation of program(s). Acquisition actions to acquire supplies, materiel, equipment, and services through the use of AMEDDPAS, AIRS, GFEBS, DMLSS, ECAT, IBSupply (Abilityone), GSA, BPAs/IDIQs contract buys (large dollar purchases) and spending reports to Contract specialist. Primary purchaser for these purchases using various purchasing methods. Independently maintain and manage Service Contract/USAMRIID Support – Gas Program, Dry Ice Program, Printer/Xerox, Allshred, Water, USAMRIID Publications, training venues, and training. Participated with special task/emergency buys, “Ebola Mission/“Hot Requests.” Research, cataloging, process/purchases, DMLSS Log Orders/ECAT, assist warehouse personnel with processing electronic receivers, and locate corresponding file/documentation. Maintained document register/spreadsheet for all transactions (purchases). Maintain purchase log/spreadsheets GPC/ECAT/DMLSS. Successfully processed and executed GPC single purchase PR payments up to $25K ea. Monthly GPC limit $800K. Assist in various methods (GPC, DMLSS, ECAT, Abilityone, etc.) of purchasing (Medical and Non-Medical buys), training/procedures for creating, printing, and adding attachments to SPS, bulk, and single line item purchase requests

(PRs) to new MCD personnel, co-workers, and customers. Manage and accepts responsibility for all actions and assigned work “cradle to grave.” Review and edit process for approvals GPC and workflow purchase requests. Generate daily and weekly reports. Served as secondary workflow distributor – GFEBS super-user processing routine GFEBS requests (edit GFEBS PRs, L1 approver). Process high priority request (08s) same day. Participate in various MEDCOM, USAMRMC, GPC inspections/taskers, monthly closeouts/reconciliation (USBank/AXOL), and end of FY purchasing and closeouts. Worked/acknowledged USAMMA MMQC messages as required.

Lead Property Book Hand Receipt Manager/Purchasing Officer (Supply Tech) 3/87 – 1/00 Employer: United States Army Medical Research Institute for Infectious Diseases 1425 Porter Street, Frederick, MD 21702

Supervisor: Beverly Ann Williams, 301-***-****

SME for Property Book Hand Receipts, Purchasing, and Property accountability. Managed and initiated semi-annual and annual Hand Receipt Inventories, transfers, Reports of Surveys, initiated and processed acquisition actions to obtain Medical and Non Medical supplies/materiel, and equipment through the use of ordering processes and procedures (GPC/Impact Card and other purchasing methods and programs: AIRS, AMEDPAS, GFEBS, ARMEC, DMLSS, ECAT, IBexpress (Abilityone), IDIQ/Blanket Purchase Agreements (BPAS), purchase requests

(PRS), DD Forms 3953). Perform all actions involving GPC (Government Credit Card) and all purchase transactions to include completion of requests/reconciling the credit card statement and assisting budget office complete monthly reconciliations within US Bank/AXOL system. Manage suspense files, perform follow-up on purchase requests by contacting vendors. Ensures updated status is posted to automated system and files. Contracting specialist duties: responsible for all aspects of contracting transactions for services, equipment, and supplies, and/or construction for the installation. Utilized moderate range of contract types and methods, fixed price, cost reimbursement, negotiated or sole source, and the best value process for solicitations. Reviewed and verified assigned requisitions and made recommendations as to the appropriate contracting method and types. Compile bidders' list from qualified bidders applications, letters of requests. Developed/issued solicitations and contracting packages

(documentation, justification and approval for actions). Ensure timely release of Request for proposal (DFP) or Invitation For Bid (IFB). Review bids and awards, request surveys, and establishment of price reasonableness by performing price/cost analysis. Conduct conferences with contractors to familiarize self with business practices and products/services, to clarify issues on contractual requirements (billing, material submittals, customer service after completion of purchased material/services if problem exist). Complete contract/purchasing process to include financial obligations by insuring US Army Garrison Acquisition Division Defense Finance & Accounting Services receives receiving reports in timely manner for payments. Customer Service Representative 4/01 – 6/09

Employer: Wells Fargo Home Mortgage

8480 Stagecoach Cir, Frederick, MD 21701

Supervisor: Susan, 301-***-****

Provided critical information to homeowners/clients concerning their mortgages

(residential/investment properties) to include: payment activity, loan history, information concerning tax assessments/disbursements, insurance disbursements. Provided assistance with resolution of any problems/concerns to the homeowners. Made any required changes/corrections, prepared and ordered research requests to appropriate departments (tax, analysis, property insurance, mortgage insurance, etc.). Worked on special teams (FEMA declared disasters) to assist emergency/crisis to include floods, wind/hurricanes, fires. Supply Clerical Technical 7/85 – 11/85

Employee: Department of Engineering & Housing, Ft Stewart, GA Process and maintain records, documents/reports, office files for services and man hours. Process and distribute correspondence.

Supply Clerk/Data Transcriber 3/83 – 6/85

Employer: Tripler Army Medical Center (US Army Medical Material Branch), Hawaii Office manager/assistant/Quality Control Clerk, provide clerical, and technical support to ensure effective customer assistance. Research and follow-up of Purchase Requests commitments and Purchase Orders (data entry, modifications). Mail and data report distribution. Cataloging Specialist/Office Assistant 5/79 – 8/82 Employer: US Army Medical Material Br.

Ft Detrick, Frederick, MD 21702

Supervisor: Ms. Pearl Wilson/Mr. Ken Lindsey

Assist office manager and provide clerical support. Research and Cataloging. Retrieved and distribute incoming work assignments.

Operate alpha-numeric data transcribing equipment to process material from approximately 70-100 source documents daily.

EDUCATION/TRAINING:

• 2016 - Full Sail University – BS - Business Management (12 credits remaining)

• 2001 - PLAN, Rockville, MD - Career Planning, Financial planning, Wills, Trusts, Estates and Living Wills, Retirement programs CSRS/FERS, Social Security, and Medicare

• 2001 - State of MD and County of Fairfax, VA, (Mr. A. Malo, Director of Purchasing & Supply Mgmt./Mr. M. Krysiak, Deputy Director, Office of Procurement & Contracting -

"E-BUSINESS SOLUTIONS" use of electronic programming

• 2001 - Defense Supply Center Philadelphia (DSCP), Defense Medical Materiel/ Medical Electronic Catalog (E-ECAT/LIDS), Version 1.3, paperless contracting, electronic ordering, electronic invoicing, and electronic payments

• 1988 - Abbie Business Institute, Frederick, MD - Business Courses/Office Assistant

• 1982 - Frederick Community College, Frederick, MD - Computer Science Major w/Business &

Clerical, Job Connection Course

• 1984 - Army Correspondence Course, Ft Leavenworth, KS - Introduction to Data Processing, Cobol I & II, Accounting, and Introduction to WYLBUR

• 1980 - Frederick High School, Frederick, MD

COMPUTER SKILLS:

PC and Mac Operating Systems, Microsoft Office Suite: Outlook, PowerPoint, Access, Publisher, Word, Excel, Project; Internet, Adobe Professional, SharePoint, Visio, Photoshop, FileMaker



Contact this candidate