Catherine Lewis

*** ***** ****** *******, ** 773-***-**** adx9db@r.postjobfree.com

1

PROGRAM MANAGEMENT / CUSTOMER EXPERIENCE / DIGITAL STRATEGY Passionate for bridging business requirements and user goals through innovative, captivating, and interactive design. Project Experience:

Customer Experience CX Digital Production Branding Broadcast Production CMS CPG Campaigns Digital Program Management e-Commerce Integrations eCRM Management Global Websites

Website Platforms Mobile Application Management Smartphone & iPad App Management Social Media Marketing Staff Training Webinar Production User Interface (UI) / UX Development Video Production Technical Skills:

Active Collab Adobe Cloud Solutions including Experience Engagement & Tag Manager Adobe Creative Cloud BaseCamp CMS Google Analytics Studio (DCS Google Studio)

Jira Workamajig Workfront SmartSheet Tealium Tenrox Trello Team Work Footprint Microsoft Office Suite Sharepoint Shopify WordPress Crownpeak (CMS) PROFESSIONAL EXPERIENCE

Deloitte New York US Traffic Manager

2022-2023

Leader for the “Quick Turn Design” Pilot, which was a scaled on-demand design and editing support service for the “Go to market pods” within the Global organization. The idea was to provide fast-turn on-demand design and proofreading for pursuit and pre-sales materials. Responsible for being the liaison connecting CS&D practitioners (requestors) and the Deloitte Digital design team providing prioritization context and customer service. C2FO, Kansas City Digital Strategist / CMS Specialist 2019-2022

Responsible for designing, authoring, and managing Global rebrand roll-out as well CMS platform change within the organization. Work included website, marketing materials, online campaigns, improving user experience, developing new concepts, using Google Analytics for monitoring and reporting, identifying and resolving issues, as well as adhering to specifications, and time and cost estimates. Job includes daily juggling of different tasks and liaise with various clients and stakeholders.

General Responsibilities:

• Develop and execute project timelines (Primarily using Smartsheet and Asana), generate estimates and track progress of work in flight on time and within budget to client expectations

• Work with Marketing leaders to ensure the requirements for all deliverables were documented and executed

• Manage project communications, including status reports, client feedback, and internal check-ins

• Responsible for team resources, as well as brining teams together to actively solve current project demands, resolve any internal issues, or escalations

• Completes weekly and monthly financial reporting on project profitability, revenue phasing, and resource allocation

• Organizes and oversees the QA process for the Global website rollouts Catherine Lewis

431 Janes Avenue Chicago, IL 773-***-**** adx9db@r.postjobfree.com 2

FREELANCE CHICAGO IL.

2014-2019

Worked as a freelance digital PM for various companies including Adobe, Envision It, Fingerpaint, Gyro, Kerry Foodservice, and Scout, for 5 years while tending to personal responsibilities. Performed all digital PM tasks including creation of schedules, managing of all digital work, overseeing junior staff, managing budgets, strategizing, creation of requirements, and any other Senior PM related duties throughout the Chicagoland area. ABELSON TAYLOR, Chicago, IL Senior Interactive Producer 2012-2013

AbelsonTaylor is the largest independent medical advertising agency in the world. Work included, iPad app design and development, responsive websites, Mobile applications, and custom applications, banners, and multimedia. Oversee and mentored junior staff. Responsible for all aspects of the project including, the development and maintenance of project plans using Smart sheets budget tracking and reporting, risk and issue management, accurate scoping and estimating and ensuring resources are allocated appropriately within the project plan. Used a combination of Smartsheet and Microsoft Office Suite.

Key Duties and Accomplishments:

• Assisted in developing internal workflow process for PMO

• Management and mentorship of the junior producers, and responsible for one of the largest agency accounts

• Oversaw Project KPIs, monitor performance against standards and take timely corrective actions

• Develop project timelines, generates estimates and tracks progress

• Schedule internal reviews and meeting notes as necessary

• Provides input to senior management on client plans, projects, and all deliverables

• Executes all projects on time, on budget, and to client expectations

• Manages project communications, including status reports, client feedback, and internal check-ins CRITICAL MASS, Chicago, IL Program Director

2007-2012

Drove highly successful client programs, account strategies, and project plans. Allocated project budgets, devised schedules, and mitigated risks. Skillfully negotiated critical paths, budgets, and project scopes with clients and team members. Built high-performing, multi-disciplinary account teams. Worked in all digital channels across cross functional teams both internal and external.

Key Duties and Accomplishments:

• Ensured the highest levels of efficiency and quality by establishing governance and best practices for the entire Project Management Department, and lead the design / implementation of a common project management methodology, standards, and tools to drive and facilitate the successful delivery of projects.

• Mentored Junior staff, and maintained weekly check-ins, and Quarterly and Annual Reviews. Instituted training assessments, continually enhanced the performance of project teams, and created staffing plan used company-wide.

• Created analytics dashboard and various analytics reports across accounts

• Successfully directed SuperValu’s $1 million annual email program Past success as the Program Director of Visual Communications at the International Academy of Merchandising and Design and as an Interactive Designer for Playboy Enterprises. Past Art Director experience at Centri Design, Azamba, Network Century, and Smartblast.com, and KC Management Group (1997-2006)

EDUCATION

Master’s Degree Candidate in Digital Imaging (4.0 GPA / 48 Credits) GOVERNORS STATE UNIVERSITY, University Park, IL

Catherine Lewis

431 Janes Avenue Chicago, IL 773-***-**** adx9db@r.postjobfree.com 3

Bachelor’s Degree in Art; Major in Fine Art Photography COLUMBIA COLLEGE, Chicago, IL

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