FRANCISCO CORDOVA

SUMMARY: A professional and knowledgeable employee with exceptional customer service skills. Offering about 5 years of experience as a Senior Customer Service Representative. Highly efficient and organized with strong problem-solving and communication skills. Knowledge of working with logistics, importing, and transportation.

EDUCATION: Business - East Field College - Texas

HIGHLIGHTS:

•ERP: Sage Pro, Oracle, SAP, Sales Force CMS

•Microsoft Office Suite, Excel (Advanced)

•Bilingual, Fluent in English & Spanish

•Domestic and International Knowledge, INCOTERMS

ACCOMPLISHMENTS:

•Simultaneously worked within various sectors of the engineered materials business unit.

•Avoided disrupting deliveries of prime materials to customers during pandemic conditions.

•Created a 3rd party program that required continuous collaboration with logistics to ensure timely delivery.

•Promoted from customer service rep to sales to purchaser within 5 years.

•Set up logistics network for grocery wholesaler purchasing.

•Cleared aged inventory and reduced losses significantly.

EXPERIENCE:

December 2022 to March 2023 KANEKA NORTH AMERICA via MEADOR STAFFING SERVICES

SUPPLY CHAIN CUSTOMER SERVICE REPRESENTATIVE

•Receive orders from customers via written communication.

•Process customer orders which includes checking available inventory and future scheduling, quality, specifications matching, insuring most economical shipping method, and entry into open order system and inventory system.

•Process all customer returns in timely manner.

•Set timing of shipments with input from Production Scheduler to meet customer requirements.

•Follows up on delayed shipments to expedite material availability and to keep customer informed.

•Handles customer inquiries on order status and directs other inquiries to the appropriate personnel.

•Maintains and updates files and records which includes price lists, price deviations, product inventory, customer sales records and history, and customer open order status.

•Provides department manager, sales manager, and salesmen with current product requirements.

•Assisting Sales and Marketing in processing sales order allocations

•Contracts credit dept. for credit approval of shipments as appropriate.

•Coordinates customer returns with appropriate personnel and customers.

•Issue all invoices

•Issues order acknowledgments.

•Maintaining ISO documents in Master Control

June 2017 to August 2022 CELANESE

MEDICAL SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE

Promoted to the medical sector after successfully managing a customer database in the automotive sector and Mexico distribution for about four (4) years. Worked with 3rd party carriers to ensure deliveries were timely and inventory was updated daily. Processed orders in a timely fashion to avoid customer disruption. Managed large complex orders domestically and internationally which included billing and inventory in the automotive division.

December 2016 to October 2017 UNITED PARCEL SERVICE

OMS DISPATCH SUPERVISOR

January 2015 to October 2016 PRECISION FENCING & CONSTRUCTION

PROJECT MANAGER

May 2014 to October 2014 KLASS CO

SALES / MERCHANDISING

July 2013 to February 2014 BROTHERS PRODUCE INC.

BUYER / SALES

July 2006 to July 2013 NOGALES PRODUCE INC.

Dallas, TX

SALES / BUYER

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