Customer Service Sales Associate and package

MARTELL TOTTRESS

******************@*****.*** 316-***-**** Killeen, TX 76540

Skills

Verbal and Written Communication

POS System Operation

Policy and Procedure Adherence

Upselling Techniques

Stockroom Upkeep

Time Management

Merchandising Knowledge

Customer Service

Merchandising

Stocking and Receiving

Cash Handling Accuracy

Inventory Control Procedures

Experience

Finishline Killeen, TX

Sales Associate

03/2023 - Current

Received and displayed product shipments on store retail shelves upon delivery.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Built and maintained relationships with peers and upper management to drive team success.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Collected payments and provided accurate change.

Answered incoming telephone calls to provide store, products and services information.

Sold various products by explaining unique features and educating customers on proper application or usage.

Engaged customers in friendly, professional dialogue to determine needs.

Helped customers find specific products, answered questions and offered product advice.

Lucas Moore LLC Killeen, TX

Electrician

02/2023 - Current

Scotts moving LLC San Antonio, TX

Moving Helper

07/2019 - 12/2021

Upheld company standards for professionalism by maintaining neat appearance and keeping vehicle clean.

Protected customers' items from damage with proper padding and bracing.

Helped clients completing stressful moves by being professional, supportive and efficient.

Met strict deadlines by working quickly to pack, load and transport belongings.

Lifted as much as 50-150 pounds alone and higher weights with team-based techniques.

Secured items in truck by strapping over protective padding.

Labeled packages and boxes to keep track of client items.

Coordinated pick-ups and deliveries with clients.

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Ups Store Austin, TX

Package Handler

Scanned and sorted packages according to destinations and service type using handheld scanner.

Sorted packages to appropriate slide, line or belt for final distribution.

Assisted in loading delivery trucks with prepared packages.

Loaded completed orders on pallets according to delivery numbers.

Examined and inspected containers, materials and products to meet packing specifications.

Picked products using RF scanner to fill orders.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Operated electric tow motor to pick up and deliver packages and containers to production line.

Education and Training

Gary Job Corps Austin, TX

Associate of Engineering in Electrical Engineering

04/2019

Victor Valley High School Victorville, CA

High School Diploma

06/2018

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