Customer Service Business Development

KAYLEE DZIKOWSKI

***********@*****.*** 904-***-**** Jacksonville, FL 32221

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication.

Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and

reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Skills -

Training Programs * Training and Development

* Strategic Planning * Computer Skills

¢ Staff Training ¢ Idea Development and Brainstorming

* Customer Service * Team Development

* Business Development Shift Scheduling

* Task Delegation * Employee Coaching and Mentoring

* Complex Problem Solving * Team Building

* Goal Setting * Sales and Marketing

* Problem Resolution * Hiring and Training

Experience

Victoria’s Secret & PINK Jacksonville, FL ¢ Trained and mentored new team members to promote

Lead Customer Experience Manager productivity, accuracy and friendly customer service.

08/2021 - Current * Drove customer escalations to resolution by engaging directly

with clients.

* Prepared documentation, reports and logs to identify and manage

sales metrics and support process driven activities.

¢ Remained calm and professional in stressful circumstances and

effectively diffused tense situations.

* Completed thorough opening, closing and shift change functions

to maintain operational standards each day.

* Delegated work to staff, setting priorities and goals.

* Provided leadership, insight and mentoring to newly hired

employees to supply knowledge of various company programs.

¢ Recruited and trained new employees to meet job requirements.

¢ Assigned work and monitored performance of project personnel.

¢ Mediated conflicts between employees and facilitated effective

resolutions to disputes.

¢ Analyzed business performance data and forecasted business

results for upper management.

Saalfield Shad p.a. Jacksonville, FL ¢ Handled telephone calls, meeting plans and conference

Legal Assistant organization requirements.

05/2021 - 08/2021 * Filed clients' legal documents in relevant courts for processing.

* Mailed and arranged for delivery of legal correspondence to

clients, witnesses and court officials.

* Corresponded daily with clients, insurance adjusters, doctors and

attorneys.

¢ Managed office scheduling and kept accurate notes on deadlines,

motions and other dates.

Education and Training

Florida State College At Jacksonville Jacksonville, FL

Associate of Arts in Business Administration

05/2022

Paxon School/Advanced Studies Jacksonville, FL

High School Diploma

06/2020

Contact this candidate