ANGELIZA F. BELTRAN

TRAVEL SUPPORT SPECIALIST

SuperDeal

Teleperformance - Egencia

HIGHLIGHTE

D SKILLS

CONTACT

INFORMATION

PERSONAL PROFILE

phone : +63-919*-******

Email: adx9c7@r.postjobfree.com

Address: 963 Betina St. Sampaloc

Manila, Philippines

Conflict Resolution

Excellent Communication Skills

Troubleshooting

Service and Support

Great Attention to Details.

I'm an experienced Travel Consultant

with a verifiable track record of

resolving complex issues quickly and

winning customer loyalty. Expert in

Saber and Amadeus

Answering emails from clients within Service Level Agreements. Completion of booking files.

Assisting clients booking.

Problem-Solving

Delivering Deadlines

Use technical experience and customer questioning skills to identify opportunities to achieve the best value from the client's spend

Managing customer bookings and reservations within the GDS system. Handling changes or cancellations, seat assignments, special requests, and any necessary rebooking or reissuing of tickets.

Responding to customer inquiries and providing timely and accurate information regarding travel options, itineraries, fares, availability, and other related queries. Assisting customers with booking flights, hotels, rental cars, and other travel services. Handles a clients portfolio of products

Researched on other competitors with the same product. Improves the product sales of slow moving items by implementing changes base on similar product sales analytics. R E L E V A N T

E X P E R I E N C E :

Travel Consultant

December 2021 to April 2023

Brand Manager - Amazon Freelance

June 2020 to June 2021

Sitel Philippines

Rfive BPO Services

Eulogio “Amang”Rodriguez Institute of

Science and Technology

Nagtahan Sampaloc, Manila Philippines

Handle account inquiries for blended campaigns.

Pacifies customer complaints and resolves support issues. Documents changes in customers account.

Evaluates risk to determine if account activity will be suspended due to fraud. Verifies legitimacy of business and customer provided information. Identifies known transaction fraud patterns associated with fraud rings. Identify and evaluate risk for multiple types of transaction fraud. Link analysis of confirmed fraud accounts.

Adding known suspects to internal fraud suspect database. Inputting cases of suspected or confirmed fraud

Customer Sales Specialist

May 2013 to June 2014

Fraud Specialist - CapitalOne

July 2014 to June 2017

Bachelor of Science in Hotel and Restaurant Management 1999-2003

E D U C A T I O N

Handles all airline transactions

Process airline schedule changes. issue airline tickets Process refund applications

Assisting passenger’s requests

Travel Consultant - Subject Matter Expert

July 2017 to June 2020

IGT Interglobal Technologies

Contact this candidate