Administrative Assistant Customer Service

Jennifer Villa

Charlottesville, VA *****

**********@*******.***

571-***-****

Work Experience

Phlebotomist Bioreference Laboratories 2021 to Present LabCorp 2019-2021

· Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

· Adhere to strict data confidentiality policies to prevent information leakage, compliant with all HIPAA regulations

· Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture

· Label blood vials with critical information like time of collection, date, and patient name

· Utilize calm and friendly demeanor to increase patient comfort and alleviate anxiety Medical Receptionist Healthcare for Women 2017-2019

· Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules

· Answered and directed incoming calls using multi-line telephone system

· Entered insurance, demographics, and health history into patient database

· Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

· Improved operations by working with team members to improve the patient experience and lowered wait times be an average of 15 minutes by better scheduling appointments Administrative Assistant Oxford Executive Suites 2015-2017

· Maintained daily calendars, set appointments with clients, and planned daily office events

· Composed grammatically correct, clear, and concise email responses to reflect company tone and style

· Documented customer correspondence in CRM to track requests, problems, and solutions

· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

· Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support

· Promoted office spaces on Craigslist, LoopNet, and Liquid Space Education

Northern Virginia Community College – Business Administration Metropolitan Institute of Health & Technology

High school diploma

South Lakes High School - Reston, VA

Skills

• Spanish – Expert reading/writing

• Electronic Medical Records Maintenance

• Data Entry and Medical Terminology

• Verbal and Written Communication

• Problem-Solving

• Interpersonal Communication

• Microsoft

• Correspondence and Memos

• Customer Service

• Multitasking and Prioritization

• Upbeat and Positive Phone Presence

• Courteous with Strong Service Mindset

• Strong attention to detail Proficient in English and Spanish

• Venipuncture

• Phlebotomy

• Medical Office Experience

• Patient Care

• Human resources

• Google Docs

• Analysis skills

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