Customer Service Administrative Assistant

Janice Garcia adx99o@r.postjobfree.com

***-** ********** ****** **. Albans, NY 11412 917-***-**** 718-***-****

Summary of Qualifications

A dedicated, multi-tasking, and high energy professional with wide ranging experience in all aspects of public safety and well administrative duties, including: answering phones, customer service, office supply management, and the handling of vendor related matters. Proficient in managing office operations with skills and experience in problem solving while being very organized to manage work flow and serve as the resource for policies and procedures. Easily adapts to new roles and responsibilities. Committed to enhancing operations through employee development, cost reduction, multi-tasking, quality control, and the resolving of complex issues in a timely manner. Equipped with an excellent work ethic; possesses a strong sense of responsibility with a commendable track record of dependability.

Problem Solving – Proven ability to troubleshoot and develop creative and innovative safety solutions; exceptional problem solving skills with determination to create streamlined and efficient business processes.

Exceptional Interpersonal and Communication Skills – Excellent written and verbal communication skills with a demonstrated ability to set priorities, meet deadlines, multi-task, and organize operations efficiently.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom line results while working independently or as a part of a team.

Professional Experience

NYPD School Safety Division – Queens Command Queens, NY

School Safety Agent 2012 – Present

Provides a safe environment for students and staff on daily basis, conducive to learning, where students and faculty can be free from hostility and disruptions, which negatively impacts the educational process.

Regulates flow of students at entrances and maintains order of school interior, checks outer perimeters for unauthorized persons; checks student ID, challenges visitors, and adheres to visitor control procedures.

Immediately reports possible child abuse, drugs, alcohol, gang participation, or psychological problems.

As a safety agent, maintains a strict confidentiality with students/parents, working with the administration.

One of the goals of an safety agent, is providing a great deal of customer service on a daily basis not only to kids and parents but the administration as well.

Phillip O’Hara Associates, Inc. Brooklyn, NY

Administrative Assistant/Customer Service/Team Leader 2000 – 2012

Provided for coverage of a multi-line phone system with a high volume of incoming calls from customers.

Regularly planned, organized, and executed office activities; provided quality control on all requests.

Directed and routed client calls accordingly, and made outbound calls in a timely manner to follow-up.

Duties included researching and reviewing priority cases as well as assisting and training new personnel.

Demonstrated ability in maintaining/organizing files, planning special events, and managing calendars.

Organized data and documentation for individuals and clients; provided friendly customer service.

Position responsibilities included overseeing the details of special events and administrative duties.

Processed applications for new and existing clients, as well as the processing of requests for policy changes.

Ram Abstract Brooklyn, NY

Clearance Team Leader 1996 – 1999

Provided excellent customer service in person and over the phone; experienced to work under pressure.

Handled various customer service activities for the organization; met deadlines with high productivity and accuracy; answered escalated customers questions, and provided administrative support for operations.

Education

New York Technical College New York, NY

Business Management — Verbal Communication, Business Management, Business Principles

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook); Word Perfect. Typing 50 WPM

Contact this candidate