Customer Service Administrative Assistant

VICTORIA K. GONZALES

Westminster, CO ***** • 720-***-**** • adx99m@r.postjobfree.com

Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 25 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Skills

Office and Calendar Management, Project

Planning

Reading Comprehension, Grammar,

Correspondence Writing, Mail Management

Administrative Support, Answering Phones,

Typing Proficiency, Excel Spreadsheets,

Filing, Document Retrieval

Data Entry Documentation

Self Starter, Customer Service, Spreadsheets

Office Supplies, Office Equipment

Maintenance

Employee Timesheet Processing

Microsoft Office, Lotus Notes

Travel Planning, Budgeting, Status Updates

Customer and Client Relations

Internal Communications

Time Management

Work History

Regional Administrative Assistant, 02/1998 to 02/2023 AutoZone – Denver, CO

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for regional team.

Generated reports, letters/documents and presentations using Microsoft Office (excel, word, and powerpoint).

Monitored supervisors' work calendars and scheduled appointments, meetings and travel.

Coached new employees on administrative procedures, company policies and performance standards.

Planned and organized regional events with over 100 attendees including, but not limited to, booking travel and worked with different vendors to ensure flawless presentation while adhering to limited fixed budget.

Submitted expense reports for staff members and submitted office expenses to AP for payment.

Human resource duties including, but not limited to, running criminal background checks, drug test results, eHire support, and recruiting to hire support.

Answered on-demand benefits, payroll, and/or policy and procedure questions.

Created, analyzed, and/or maintained reports for regional team and/or other administrative assistants within AutoZone overall.

Customer Service Representative, 04/1992 to 01/1995 AutoZone – Denver, CO

Answered constant flow of customer calls with minimal wait times

Responded to customer requests for products, services and company information.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Education

Abraham Lincoln High School - Denver, CO

Some College (No Degree): Word Processing

Mansfield Business College - Denver, CO

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