STEVEN L. HOROWITZ

*** *** ****

West Windsor, NJ 08550

H: 609-***-****

C: 609-***-****

Email: adx99d@r.postjobfree.com

Customer Service Manager

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record in diverse fields, including Client Success Management and Client Service Management, with an experience of well over 25 years. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people skills. Have a solid track record in achieving the set goals and delivering my personal best at every step of the way to provide optimal results.

Skill Areas: Analytical Skills, Vendor Management, Customer Service, and Satisfaction

Previous Experience

US Environmental Rental and Sales 2020 - 2023

Senior Client Success Representative

Worked with sales and management to get all the orders correctly input and timely. Educated clients on new products and services. Created forms to improve process flow.

Answered incoming phone calls and emails for new orders.

Corrected any orders that were missing information, other equipment or consumables.

Input new orders into the Alert Order Management system.

Modified orders and closed orders in Alert.

Created reports in Alert and also created letters to clients to streamline communication.

Assisted in training new staff.

Worked with the management team to improve process flow.

Workforce Opportunity Services 2015 - 2019

Client Service Manager

Oversaw operations, including recruiting, hiring, and supervision of 40 Information Technology staff who were post-9/11 veterans transitioning to corporate roles. Assisted over 50% of students to transition to corporate jobs once their training was completed.

Client-facing was a significant part of the position, which was done daily.

Mentored students on personal issues: i.e. (priorities, money, schooling, living)

Worked with Clients and Universities to create classes that would teach students what they needed to get jobs within the corporate environment.

Created reports for management on costs, time at work, and verification of boarding completion.

Independent Contractor 2013 - 2014

Consulted with several small companies on upgrading their computer and network systems. Resolved network connectivity and telecommunication issues, which improved sales by allowing my clients to respond more quickly

to their customer requests.

Hamilton Honda 2014 - 2015

Sales Consultant / Client Relationship Specialist

Achieved 100% of sales goals set by the dealership and was ahead of the target for receiving Silver Status

Point of contact for all vendor communication, contract negotiation and fulfilment

Established a large client base through word-of-mouth referrals.

Previous Experience:

Avaya

Senior Partner Service Manager 2012 -2013

Global Service Director 2011 – 2012

Senior Client Service Manager 2009- 2011

Nortel Networks

Director of Global Customer Operations 2005 – 2009

Resident Engineer Director 2003 – 2005

Area Manager 2001 – 2003

Customer Service Manager 1999 – 2001

Computerized Documentation Service

Consultant(Cable Management System and CAD)

Xerox Imaging Systems

Pre/Post Sales SE, Eastern Regional Support, Installation

Datapoint

Pre-Sales SE, Product Manager

Education & Certification

City University of New York-Herbert H. Lehman College - Accounting

Pace University-Pleasantville/Briarcliff Campus - Computer Science

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