Customer Service Representative
Resume:
H
Renee
Hearns
renee.hearns**@gmail
.com
CA 94565
SUMMARY
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships.
SKILLS
Proficiency with email platforms
Customer Service
spreadsheet software data entry
Mail Sorting
Basic computer skills
word processing software
phone etiquette
EXPERIENCE
Letter Carrier
Pittsburg, CA
USPS/ Mar 2023 to Current
Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
Routed all classes of mail in sequence of delivery along established route. Obtained receipts for registered and certain insured mail. Administrative Clerk
Moraga, CA
Aegis Aged Care Group/ May 2013 to Apr 2023
Maintained records and personnel files to drive administration and office support. Answered phone to take messages or redirect calls to colleagues. Delivered exceptional customer service through direct communication with clients and team members.
Performed office automation duties using email, desktop publishing and spreadsheets. Greeted and signed in visitors to facilitate front office operations. Customer Service Representative
San Ramon, CA
Green Dot/ Apr 2015 to Jul 2019
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Specialist
Concord, CA
Wells Fargo/ Sep 2009 to Mar 2013
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Documented customer correspondence in CRM to track requests, problems and solutions.
Upheld quality control policies and procedures to increase customer satisfaction. EDUCATION AND TRAINING
High School Diploma
Pittsburg High School Jun 2007
Pittsburg, CA
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