Angello Hankins

Customer Service

Contact

adx975@r.postjobfree.com

405-***-****

Oklahoma City, OK

Objective

Caring and friendly customer service professional with 15+ years of experience in consumer retail and B2B settings seeking to secure a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment.

Education

H.S. Diploma

Northwest Classen

Oklahoma City, OK

2004

Key Skills

CRM (X-time)

Microsoft Office Suite

Problem-Solving

Clear and Concise

Communication

Detail Oriented

Customer Retention

& Satisfaction

Empathetic & Courteous

Patient & Adaptable

Positive Outlook & Attitude

Experience

March 2023 - May 2023

Delivery Driver • LarKen Logistics LLC

Drove a non-DOT regulated van delivering packages to the community

Interact with Amazon customers and the public in a professional and positive manner

Load and offload packages from the truck

Deliver packages weighing up to 50lbs.

August 2010 – May 2022

Senior Certified Service Consultant • Eskridge Lexus

Work as a liaison between customers and service technicians

Translate customer-reported problems to actionable work orders for technicians to complete

Work to assist customers in understanding their vehicle’s maintenance and service options

Maintain a knowledge base of the evolving product offerings and improved customer retention while proactively recommending new products to existing customers

Ensure that automotive work provided to customers meets company quality standards

Handle and resolve customer complaints regarding services

Exceeded quantitative metrics on customer satisfaction and customer retention

August 2007 – August 2010

Lot Porter & Valet • Eskridge Lexus

Greet customers and escort them to the appropriate advisor

Moved and delivered cars to customers

Answered customer questions regarding basic car services

Wrote and completed quick service tickets

May 2005 – May 2007

Cashier & Stocker • Walmart Neighborhood Market

Kept an accurate record of all transactions using cash registers or other point of sale systems

Processed payments through electronic payment systems such as Diners Club, Discover Card, MasterCard, Visa Card, or transfers such as Direct Deposit or Electronic Funds Transfer (EFT)

References

Available upon request.

Contact this candidate