Sales Manager Customer Service

TB

TIMOTHY BARBER

adx970@r.postjobfree.com 503-***-**** Lehi, UT 84043

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Home Furnishing Consultant with excellent background assisting customers with home interior design needs. Talented listener skilled at fully understanding client goals and budget limitations to suggest suitable options. Smooth and client- focused expert when transitioning from decision-making to credit approval and transaction process. Knowledgeable Furniture Sales Associate skilled at promoting single furniture pieces and room packages. Brings strong style knowledge and exceptional sales abilities honed in competitive, environments. Dedicated to continuously closing new business and going above-and-beyond to meet customers' needs. Results-driven Sales Manager Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Operating Procedures and Policies

Market Trend Analysis

Sales Projections

Interdepartmental Collaboration

Sales Records Management

Sales Quota Management

Sales Statistics Analysis

Relationship Building

Problem-Solving

Product and Service Promotion

Sales Program Coordination

Time Management

Down East Home & Clothing Lehi, UT

Furniture Sales Manager

02/2014 - 06/2014

Managed a sales team of 10 people.

Coordinated accurate paperwork and tickets for sold items to prevent sales errors.

Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.

Suggested specific product and options in line with customer goals. Attended training sessions to build and enhance product knowledge and sales tactics.

Assisted teammates and mentored new employees to deliver top-tier customer experiences.

Discussed financing options, pricing and current promotional offers. Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.

Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.

Asked open-ended questions to understand customer needs and style. Followed up with customers via phone to answer questions and sale them new merchandise.

Summary

Skills

Experience

Coordinated with teammates and clients to schedule deliveries. Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.

Upsold customers on protection plans, warranties and coordinating products.

Coordinated with store manager to process credit applications and complete transactions.

Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.

Greeted customers and offered to assist with showroom navigation and selecting products.

Created and maintained customer files to record and organize information such as name and purchase history.

Calculated pricing quickly and deducted discounts for current sales promotions.

Helped customers increase purchasing power through store financing options.

Designed interior spaces by combining sets and pieces for cohesive looks. Sold furniture and Home Decor

Counted all money for the beginning of the day and end of day. Kept track of all sales goles and following up with my sales team to reach goals for the day, week, month & year.

Blockbuster Video Henderson, NV

Shift Manager

09/2011 - 08/2012

Enhanced operations and boosted productivity through employee training, coaching and assignments.

Coordinated shift workers for inventory receiving, auditing and restocking. Upheld company standards and compliance requirements for operations. Managed schedules, accepted time off requests and maintained coverage for shifts.

Documented receipts, employee hours and inventory movement. Positioned skilled staff in key areas throughout shift to optimize department productivity.

Helped employees accomplish tasks during peak periods. Taught staff upselling techniques to meet revenue targets. Reinforced rules to promote superior employee performance. Coached employees on interactions with customers to drive exceptional service.

Reported employee behavioral issues, losses and customer complaints to upper-level management.

Directed and led employees and team members on effective operations, methods and procedures.

Managed daily cash intake by counting out registers and tabulating profits. Communicated with other shift managers to facilitate continuum of customer service.

Reviewed financial statements to meet targets during shift. Organized team activities to build camaraderie and foster pleasant workplace culture.

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Reviewed completed work to verify consistency, quality and conformance. Created and managed budgets for travel, training and teambuilding activities.

Delegated work to staff, setting priorities and goals. Resolved customer inquiries and complaints requiring management-level escalation.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Analyzed business performance data and forecasted business results for upper management.

Produced thorough, accurate and timely reports of project activities. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Proposed or approved modifications to project plans. Assigned work and monitored performance of project personnel. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Brookstone Las Vegas, NV

Shift Manager

10/2011 - 05/2012

Enhanced operations and boosted productivity through employee training, coaching and assignments.

Coordinated shift workers for inventory receiving, auditing and restocking. Positioned skilled staff in key areas throughout shift to optimize department productivity.

Documented receipts, employee hours and inventory movement. Helped employees accomplish tasks during peak periods. Taught staff upselling techniques to meet revenue targets. Managed daily cash intake by counting out registers and tabulating profits. Reviewed financial statements to meet targets during shift. Organized team activities to build camaraderie and foster pleasant workplace culture.

College of Southern Nevada Las Vegas, NV

Some College (No Degree) in Business Administration/ Accounting Education and Training

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