Human Resources Customer Service

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Ann Marie Mungia, MBA

Boerne, TX ***** 210-***-**** *********@*****.*** www.linkedin.com/in/amungiaMBA BUSINESS PROFESSIONAL

Real Estate Agent – Awesome customer service in helping people find their dream home

Life & Health Insurance Agent – Terrific customer service in assisting people secure financial stability and security for their loved ones

Complete Generalist HR Affairs for Distribution, Hospitality, Telecommunications, and Mental Health Care,

Learning and Development, launching programs to build high performance workforce and develop future leaders.

Change Management for HR Initiatives, organizational development, HRIS Technology, and corporate transformations. PROFESSIONAL EXPERIENCE

JB Goodwin Realty, Boerne, TX 2022 – Present

Realtor Professionally licensed realtor for all types of homebuyers

• Develop a marketing plan for clients designed to attract and address the needs of buyers

• Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest

• Identify properties for sale through the multiple listing service and present them to clients

• Pre-screen and qualify all potential buyers before allowing them onto a client’s property

• Assist clients as they explore their financial options

• Present all offers to clients

• Preside over negotiations and advise clients on suitable courses of action Primerica, San Antonio, TX 2022 – Present

Life & Health Insurance Agent Professionally licensed insurance agent for all types of clients

• Provide advice to clients and recommend insurance products.

• Provide intermediary services between insurance companies and clients.

• Provide good customer service to maintain and retain clients.

• Expand customer base.

• Interview prospective clients to gather data about them.

• Sell life policies that payout on death.

• Sell annuities that pay an income at retirement.

• Analyze the client’s current portfolios and make recommendations.

• Assist clients during the claims process.

• Maintain electronic and paper records.

Goodman Communication Services, Fredericksburg, TX 2021 - 2021 Human Resources Manager Full HR generalist management for Telecommunications with 150 employees.

• Enhanced the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

• Maintained the work structure by updating job requirements and job descriptions for all positions in collaboration with department management.

• Supported organization staff by establishing a recruiting, testing, and interviewing program; counseled managers on candidate selection; conducted and analyzed exit interviews; and recommended changes.

• Developed and managed employee performance review process.

• Worked with VP of Employee Relations on training managers to coach and discipline employees; scheduled management conferences with employees and Union Rep as needed; attended hearings and resolved employee 2

grievances; and counseled employees and supervisors.

• Implemented employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; directed the processing of benefit claims; and conducted educational programs on benefit programs.

• Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducted investigations, maintaining records, and representing the organization at hearings as needed.

• Enforced management guidelines by preparing, updating, and recommending human resource policies and procedures.

• Retained historical human resource records by designing a filing and retrieval system and keeping past and current records.

• Cultivated professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Ensured all personnel and health related files are stored accurately and confidentially.

• Practices confidentiality with all HR matters.

Infomedia Group, Inc. dba Carenet Healthcare, San Antonio, TX 2019 - 2021 Human Resources Business Partner Full HR generalist management for healthcare call center with 1200 employees.

• Administered various human resource plans, policies and procedures for all company personnel

• Reviewed, revised, and interpreted employee handbook and related guidelines to assist in the development and implementation of personnel policies and procedures.

• Responded to employee relations concerns, conducted counseling and investigations; performed outplacement counseling and exit interviews; represented the company for unemployment claims administration and proceedings.

• Developed and evaluated various reports for the organization; compared results to established goals; recommends new approaches to effectively improve efficiency of the department and services performed.

• Maintained appropriate documentation of all processes and procedures related to HR function.

• Assisted and advised management on any People Services (Human Resources) issues.

• Monitored the performance evaluation program, including job descriptions, and revised as necessary.

• Conducted team member on-boarding and new hire orientations as needed.

• Assisted People Services Manager with administration of compensation and benefits; communicated benefits information to team members and assisting in resolution of issues and concerns.

• Filed EEO-1, Affirmative Action and other reports annually; maintained related records, reports and logs information as required.

• Maintained compliance with federal and state regulations concerning employment.

• Successfully built and maintains relationships with plan vendors, Team Members and clients.

• Other duties may be assigned.

Starlite Recovery Center, Center Point, TX 2018 - 2019 Director of Human Resources Full HR generalist management for 131 bed residential treatment center with 120 employees.

• Designed and conducted new employee orientations focused on the mission, policies, and procedures of Texas DSHS, CARF and Starlite Recovery Center.

• Assisted supervisors with corrective action plans and exit interviews. Kept up-to-date on state, CARF and federal compliance records

• Recommended, scheduled, and tracked training, continuing education, and/or professional development courses that meet the employees' licensing and job responsibilities laws/regulations related to the employment of a workforce regarding employee training

• Ensured that all federal, state, local laws, and corporate HR-related compliance matters are proactively managed, including but not limited to, A.D.A., E.E.O., Affirmative Action Planning, FMLA 3

The Center for Health Care Services, San Antonio, TX 2016 -2018 Senior Human Resources Generalist HR generalist management for 36 behavioral health facilities with 1041 employees.

• Retirement plan administration to include funding, account reconciliation, quarterly distributions, etc.

• Reconciliation of employee's benefits Report employee's termination to the Office Attorney General

• Assisted Benefits Specialist as needed Prepare Compensation Analyst utilizing Pay Scale Verify and enter Employee Salary Change Forms into Proliant and hand off approved documents to perceptive Talent Acquisition Specialist

• Prepared ACA Module for compliance with ACE Health benefits plans

• Terminated employees in Proliant ensuring employment separation record were in compliance HMSHost International, San Antonio, TX 2010 – 2016 Field Human Resources Generalist HR generalist management for three airports (SAT, HRL, LBB) with 250 employees.

• Met with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs

• Acted upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data

• Performed general administrative functions including but not limited to employee file maintenance, preparation of legal compliance logs, and PeopleSoft systems data entry and maintenance

• Performed all recruiting duties within the guidelines of company policy and government regulations such as EEOC compliance and Affirmative Action Plans

• Maintained company posting requirements and systems EDUCATION

Lewis University MBA with a concentration in Human Resources Robert Morris University Bachelors in Business Administration CERTIFICATONS

40 Hour Mediation Training

Investigation Certification

Licensed Notary

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