Customer Service Data Entry

MARANDA KINLOCH

843-***-**** adx95s@r.postjobfree.com

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

● Efficient and Detail-Oriented

● Technical Support

● Medical Insurance Rep

● Supervisory Experience

● Sales

● Email Support

● Salesforce

● Zendesk

● Understanding Customer Needs

● Creative Problem Solving

● Call Documentation

● Order and Refund Processing

● Data Entry

● CRM Software

● LiveChat Support

● Microsoft Office

● Billing

EXPERIENCE

06/2017 to present Customer Service Supervisor

Mercedes Benz Vans

● Assisted staff with resolving complex customer issues and implementing targeted solutions.

● Cross trained in multiple departments to process customer service requests via phone support, email support or live chat

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

● Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

● Assisted customers by providing confirmations, answering questions and offering general information.

07/2015 to 06/2017 Data Entry/Account Administrative Representative Dockside Logistics

● Performed administrative tasks and assisted in executing business solutions

● Successfully entered data into company database and validated the accuracy of valuable company information

● Used and analyzed data from automated information aggregators to update the database

● Generated data reports, enter company findings into the database and perform backups

● Supported data entry across departments as requested, switching promptly to new projects.

01/2012 to 06/2015 Customer Services Representative NCO Group

● Assisted staff with resolving complex customer issues and implementing targeted solutions.

● Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

● Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

● Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION AND TRAINING

DIPLOMA

Hananhan High School

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