Human Resources Customer Service

LASHARA ANDREWS

C: 917-***-**** E: *****************@*****.***

PROFILE OF QUALIFICATIONS:

SEEKING A CAREER CHANGE FROM SOCIAL SERVICES NON-PROFIT SECTOR TO CORPORATE

Ability to work professionally and in a fast paced environment in office and remotely

Over 15 years of providing Customer service and Advocacy to various sectors such as Administrative, Medical, Legal, Corporate and Non Profit

Proven ability to work both Independently and with a diverse team and the LGBTQ community

Proficient in Microsoft Office Sharp administrative skills ranging from Excel, records maintenance and reports

Played a key role in Recruiting potential applicants for employment

Strategically prioritize, plan and steer projects/workflow to optimize use of resources, enhance efficiencies, control costs, and meet critical deadlines

Applied sharp written communication skills toward proofreading/editing presentations as well as amending presentations for key client meetings using PowerPoint

Scheduled and Organized meetings and daily correspondence In office, Zoom and Microsoft Teams for colleagues and clients

Dealt with correspondence, complaints and inquiries

Ordered necessary office supplies/ Managed Invoices, treasury accounting,

Document retrieval, courthouse record research/retrieval and other assignments as they develop.

Proven ability to multitask various computer database systems, such as CARELOGIC, E-PACES, MY ABILITY, NEW YORK STATE OF HEALTH, SOCIAL SECURITY ADMINISTRATION MEDICARE/MEDICIAID, HUMAN RESOURCES ADMINISTRATION AND ACCESS HRA PROVIDER PORTAL,LIVE VOX, LEAD ABATEMENT PROGRAM (LAP) EDUCATION:

Monroe College Bronx, NY

Bachelor of Science degree in Criminal Justice December 2015 Associate of Science degree in Criminal Justice August, 2014 HONORS/AWARDS- Dean’s List

Hill Crest High School Diploma Queens NY

June 1996

CERTIFICATIONS HPD Department of Health and Mental Hygiene Certificate, Mandated Reporter, Naloxone Certified, New York State of Health Certificate

VOLUNTEER: AIM HIGH Empowerment Institute- Mentor young women PROFESSIONAL EXPERIENCE:

Winsor Consult Group Corporation

NYCHA Lead Tempo Abatement Unit(Contract) 4/24/23-6/8/23 CASE MANAGER/ CONSULTANT

Provided superior Customer service to New York City Housing Authority(NYCHA) residents. Contacted Residents and introduced program “The Team For Enhanced Management Planning” (TEMPO) program using the LiveVox Computer phone System

Informed participating NYCHA residents of the Apartment walkthrough assessment, and what the process consists

Informed Residents of the Relocation process, which includes hotel accommodation while apartment received abatement treatment

Arranged and booked Hotel accommodations for NYCHA residents

Ordered, Tracked and provided Gift Cards to NYCHA residents as an incentive

Worked alongside the Project Manager, Construction Workers and Contractors, for all of NYC 5 Boroughs

Received updated information on abatement progress.

Viewed data reports & Skill Trade reports using the Push Metrics Data

Participated in All Department meetings and trainings in person and virtual via: Zoom, Microsoft teams

Stayed in constant communication with the Call center and Colleagues through the “ Slack” messaging App.

Documented All correspondence in detail in the Lead Abatement Program (LAP)Data Base SelfHelp Community Services 8/29/22-3/3/23

Adult Protective Services Unit

CASE MANAGER

Conduct assessments to determine which core service the client will benefit from such as Financial Management,

(FMS) Homecare or Article 81 (Guardianship) during mandated monthly home visits

Establish appropriate care plan for the client.

Request and facilitate Heavy Duty Cleaning for clients if needed

Collaborate with client Landlords/Management to inquire any rental arrears clients may face to avoid evictions

Consult with and keep supervisor informed of needs and problems related to the client.

Ensure that all involved individuals and agencies are updated timely regarding client status

Make appropriate and timely referrals and arrangements for services.

Consult with and keep supervisor informed of needs and problems related to the client.

Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.

Advocate on behalf of the client to ensure that they receive everything to which they are entitled

Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.

Inspects client home to ensure smoke alarms are installed and properly working

Document client current prescribed medications

Prepare and maintain required documentation.

Complete reports, applications and statistics thoroughly and accurately.

Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.

Document all interactions in case notes

Ensure that client file is updated, accurate and complete.

Participate in individual and staff supervision, as well as training, as assigned by program management. Center For Alternative Sentencing and Employment Services (CASES) 2/16/21-06/24/22 CASE MANAGER/ENTITLEMENT SPECIALIST Certified Community Behavioral Health Clinic (CCBHC Team)

Collaborated with the Mental Health Team to determine area of support for client

Coordinated with clients Parole/Probation officer when necessary

Assessed clients to determine which Entitlement resources they are eligible for

Helped clients develop coping skills during a crisis

Tracked client’s status of application and upcoming appointments

Stayed informed with regulations and policies for open enrollments

Assisted clients with Medicaid application on New York State of Health with HIPAA Compliance

Assisted clients with Social Security Administration Application with HIPAA Compliance

Assisted client with Human Resources Administration applications(HRA) with client consent

Assisted clients with creation of email accounts

Scheduled appointments for staff and clients

Tracked client application status and upcoming appointments

Tracked Client Medicaid eligibility in EPACES and MY ABILITY database

Documented all progress notes in the CARELOGIC data base

All required duties was done remotely

THE BACHRACH GROUP LTD. 2/11/19-4/18/19

Volunteers of America/Supportive Services Veterans and Family(TEMP) CASE MANAGER

● Managed a caseload of 7 veterans

● Knowledgeable of Veterans status of Rapid Rehousing or Prevention status

● Conducted 2 to 3 hour Intakes and processed paperwork

● Processed all Veterans data using the AWARDS data base system

● Schedule service plans appointments with clients

● Conducted monthly Service plans with veterans

● Make follow up phone calls with veterans on a weekly basis

● Documented all Progress notes

● Gave Housing and employment referrals

● Investigated and inquired veteran criminal background BRONX PRO GROUP/REAL ESTATE 10/30/17-3/16/2018

RESIDENTIAL SPECIALIST/SOCIAL WORKER

● Strongly advocated for tenants of various properties, such as WINN Residential &TPM Management in Landlord& Tenant Court

● Processed tenants residential lease agreements

● Tenant liaison for housing subsidies/HRA inquiries and tenant rent payment history

● Accessed tenant apartments and conduct Inspections based on NYC Regulations

● Constructed and conducted life skill classes topics included but not limited to self -empowerment

● Responsible for marketing and publicizing the duties of the residential services department

Provided courteous and quality customer service to all tenants URBAN RESOURCE INSTITUTE 1/30/17-10/26/17

RESTORATION RESIDENCE –Domestic Violence Shelter

HOUSING SPECIALIST MANAGER

● Managed a case load of 96 clients

● Contacted, Scheduled and connected with Real Estate brokers and attended housing community based seminars

● Worked closely with Human Resources Administration (HRA)

● Distributed and assisted clients with apartment applications

● Orchestrated housing workshops on a weekly basis using PowerPoint Presentations

● Knowledgeable of all housing subsidies

● Document all progress notes using the Microsoft word and SORTS database system

● Attended case conference meetings to discuss the progress of clients housing search Department of Homeless Services (DHS) 3/14/16-1/5/17 HELP USA- HOUSING SPECIALIST

● Managed a caseload of 47 clients

● Scheduled appointments and Escorted clients to apartment viewings

● Processed paperwork needed to obtain housing subsidies

● Orchestrated workshops for clients

● Assisted client with apartment search/apartment viewing and subsidy briefing

● Assisted clients with their housing applications and apartment referrals

● Attended case conferences

● Document all progress notes using the CARES database system AGUILA INC.- CASE MANAGER/HOUSING SPECIALIST

● Managed a caseload of 42+clients working closely with Administration of Children Services(ACS)

● Maintained and organize all administrative duties for the office including processing weekly reports such as, client’s assessments and billing reports

● Utilized the CARES database to access client information, and to process client Independent Living Plan(ILP)

● Assisted clients with their apartment search, housing applications, apartment viewings and subsidy briefings

● Advocated for clients to receive necessary documents IV and Goal Management, Queens, NY 08/2013-2016

Security Officer /Event Security-Supervisor

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● Supervise a staff of 10 people or more Prioritizing jobs and delegating duties to associates

● Work closely with the New York City Police to enforce safety

● Protect property and assets of individuals

● Maintain crowd control for various events such as; NYC Marathon, NYC Bike A Thon, concerts

● Provide friendly assistance by answering general questions and concerns of the public Center Against Domestic Violence, New York, NY 03/07-12/11 Night Counselor/Security Officer

● Responded to hot-line calls and screened candidates for shelter admission

● Oriented new counseling staff of their duties and responsibilities of the agency rules and regulations

● Conducted routine fire drills and safety inspections

● Summoned police and other emergency services when needed

● Prepared incidents report when necessary

● Provided supportive responses to resident emergencies such as; physical and verbal altercations between residents, medical emergencies and cases of neglect or abuse involving children

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