Philadelphia PA *****

267-***-****

adx95i@r.postjobfree.com

Jasmine M. Nelson-Lewis

EXPERIENCE

Patient Care Coordination, 417 N 8th St #503, Philadelphia, PA 19123 — Service Coordinator

MAY 2022 - MARCH 2023

●Designed individualized service plans that took into account clients' goals and preferences.

●Medical Cover experience and benefits

●Assessment via AmeriHealth, with Keystone.

●Coordinate services for medical benefits.

●Communicated with insurance companies and negotiated to secure payment for medical treatment.

●Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.

●Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.

●Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.

●Scheduled referral appointments to other providers for patients needing specialized treatment.

●Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.

●Recorded and tracked patient vital signs in E-Systems and eLTSS during treatment.

●Discussed medical histories with patients in effort to provide most effective medical advice.

●Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.

●Used eLTSS and E-Systems to maintain electronic patient files, successfully maintaining over 70 patient files.

●Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

●Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

●Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

●Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.

●Verified patient's insurance eligibility and benefits coverage.

●Sent medical and surgical questionnaire forms to patients to obtain missing information.

●Communicated with primary care offices and insurance companies to obtain authorization.

●Contact the insurance company to verify patient coverage before the visit.

Bestegg, 3419 Silverside Rd, Wilmington, DE 19810 — Loan Analyst

JANUARY 2022 - MAY 2022

●Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

●Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate

●action.

●Monitored pipelines to track and log status of loans.

●Explained very technical financial information to applicants in easy to understand language.

●Proactively identified solutions for customers experiencing credit issues.

●Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

●Supervised loan personnel and motivated to maintain customer service and performance standards.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Carried out day-day-day duties accurately and efficiently.

●Maintained energy and enthusiasm in fast-paced environment.

●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

●.

GGT/TD Bank, Remote — Loan Processor

JANUARY 2021 - DECEMBER 2021

●Single Point of Contact), Remote Work (Work from Home)

●Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

●Prepared file for final clear-to-close by branch management.

●Handled any conditions sent from underwriting departments.

●Reviewed financial statements and contacted institutions and customers to clarify details.

●Communicated with originator and applicant concerning progress of loan file.

●Upheld complete confidentiality of all submitted information according to release guidelines.

●Checked daily reports each morning to identify priorities or issues for escalation to supervisor.

●Set up and completed loan submission packages.

●Received on-going, comprehensive training on home loan products and mortgage process.

●Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional &

●FHA loans.

●Coordinated closing process with attorneys, title companies and government clerks.

●Completed denial and cancellation procedures on applicable files.

●Evaluated approvals against established bank and government lending standards.

●Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

●Verified credit histories, personal references and employment backgrounds for each applicant.

●Reviewed and validated details of loan applications and closing documentation.

●Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

●Set up, stored and updated customer files, department records and regulatory paperwork.

●Consulted with outside vendors to identify and resolve loan closing issues.

●Conducted pre-funding and funding activities for over 40 + monthly applications.

●Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans

●Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial

●information

●Review loan agreements to ensure that they are complete and accurate according to policy

●Handle customer complaints and take appropriate action to resolve them

●Review and update credit and loan files

●Submit applications to credit analysts for verification and recommendation

●Confer with underwriters to aid in resolving mortgage application problems

●Maintain or update records of client account activity, including financial transactions, counseling session notes,

●correspondence, document images, or client inquiries

●Working with the Encompass system

●Ordering Fraud Report/Services - Ordering and reviewing Credit Report - Clearing Fraud Alerts on files

●Obtaining Credit Inquiry Documents - Ordering Title Report - Reviewing Title Report - Ordering Appraisal -

●Reviewing Counter Offers - Direct communication with Underwriting Department - USPS Validations - HELOC/Home

●Equity Loan/ Mortgage Loans (Purchases/Cash-Out Refi's/ No Cash-Out Refi's - Adding & Attaching Conditions -

●Reviewing Conditions/Clearing Conditions/Rejecting Conditions - eConsent - eDisclosures - ECOA Approaching

●reviews - CEMA Loans

Kumas Homes, 1254 Point Breeze Ave, Philadelphia, PA 19146 — Assistant Property Manager

OCTOBER 2019 - FEBRUARY 2020

●Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

●Kept accurate records of all resident and tenant correspondence.

●Followed up on delinquent tenants and coordinated collection procedures.

●Completed final move-out walk-throughs with tenants to identify required repairs.

●Resolved conflicts between tenants regarding noise, encroachments and parking.

●Processed security deposit refunds.

●Oversaw monthly collections and maintain high payment rates by building positive relationships with tenants.

●Conducted property showings to highlight features, answer questions and redirect concerns to close contracts. Verified

●income, assets and expenses and completed file tracking sheet for each applicant.

●Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing

●requirements.

●Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for

●bid proposals.

●Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

●Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary

●service.

●Escalated major issues to property manager for immediate remediation.

●Inspected common areas for cleanliness and notified maintenance of overflowing trash.

●Responded to messages and inquiries from various parties and used well-developed active listening and open-ended

●questioning skills to promote quick issue resolution.

●Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

●Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.

●Posted policies and rules in common areas for tenant review.

●Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates,

●delays and schedule changes.

●Attended staff meetings and took extensive notes to share with the property manager.

●Coordinated with janitorial and engineering staff on maintenance and upkeep.

●Validated rental eligibility by using Kumas Homes verification process.

●Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.

TD Bank, 1410 Providence Ave, Chester, PA 19013 — Teller ll (Senior)

OCTOBER 2019 - FEBRUARY 2020

●Determine customers' financial services needs and prepare proposals to sell services

●that address these needs

●Contact prospective customers to present information and explain available services

●Cash checks and pay out money after verifying that signatures are correct, that written

●and numerical amounts agree, and that accounts have sufficient funds

●Receive checks and cash for deposit, verify amounts, and check accuracy of deposit

●slips

●Enter customers' transactions into computers to record transactions and issue

●computer-generated receipts

●Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

●transactions using computers, calculators, or adding machines

●Examine checks for endorsements and to verify other information such as dates, bank

●names, identification of the persons receiving payments and the legality of the

●documents

●Count currency, coins, and checks received, by hand or using currency-counting

●machine, to prepare them for deposit or shipment to branch banks or the Federal

●Reserve Bank

●Order a supply of cash to meet daily needs

●Receive and count daily inventories of cash, drafts, and travelers' checks

●Prepare and verify cashier's checks

●Sort and file deposit slips and checks

●Carry out special services for customers, such as ordering bank cards and checks

●Process transactions such as term deposits, retirement savings plan contributions,

●automated teller transactions, night deposits, and mail deposits

●Identify transaction mistakes when debits and credits do not balance

●Resolve problems or discrepancies concerning customers' accounts

●Arrange monies received in cash boxes and coin dispensers according to denomination

Starbucks, 160 N Gulph Rd Suite 1076, King of Prussia, PA 19406 — Supervisor

OCTOBER 2019 - FEBRUARY 2020

●Monitor sales activities to ensure that customers receive satisfactory service and quality

●goods

●Direct and supervise employees engaged in sales, inventory-taking, reconciling cash

●receipts, or in performing services for customers

●Instruct staff on how to handle difficult and complicated sales

●Inventory stock and reorder when inventory drops to a specified level

●Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate

●Assign employees to specific duties

●Enforce safety, health, and security rules

●Examine merchandise to ensure that it is correctly priced and displayed and that it

●functions as advertised

●Perform work activities of subordinates, such as cleaning and organizing shelves and

●displays and selling merchandise

●Plan and prepare work schedules and keep records of employees' work schedules and

●time cards

●Review inventory and sales records to prepare reports for management and budget

●departments

●Examine products purchased for resale or received for storage to assess the condition of

●each product or item

●Establish and implement policies, goals, objectives, and procedures for their department.

●November 2014 - July 2015

●CABRINI UNIVERSITY Radnor, PA

●Administrative Assistant

●Set goals and deadlines for the department

●Prepare and review operational reports and schedules to ensure accuracy and efficiency

●Transmit information or documents to customers, using computer, mail, or facsimile

●machine

●Operate telephone switchboard to answer, screen, or forward calls, providing

●information, taking messages, or scheduling appointments

●Greet persons entering establishment, determine nature and purpose of visit, and direct

●or escort them to specific destinations

●Perform administrative support tasks, such as proofreading, transcribing handwritten

●information, operating calculators or computers to work with pay records, invoices,

●balance sheets, or other documents

●File and maintain records

●Provide information about establishment, such as location of departments or offices,

●employees within the organization, or services provided

●Collect, sort, distribute, or prepare mail, messages, or courier deliveries

●Process and prepare memos, correspondence, travel vouchers, or other documents.

SKILLS

Skills

Proposal Writing

Accounts Payable

Research

Proofreading

Order Entry

Web Design

Accounting

Dismiss

Excel

Microsoft office

Microsoft powerpoint

Powerpoint

Microsoft word

Word

Microsoft Outlook

Property Management

Property Leasing

Communications

Customer Service

Cash Handling

Banking

Call Center

Risk Management

Debits & Credits Transcription

Complaint Handling

Application Reviews

Mortgage Loan Software

Government Lending

File Management

Attention to Detail Customer

Relations

Loan Closing

Borrower Correspondence

Credit Reports

Status Updates

Loan Processing Coordination

Loan Modification

EDUCATION

Strayer University — Master’s Degree

AUGUST 2019 - In Progress

Cabrini University — Bachelor’s Degree

AUGUST 2014 - DECEMBER 2018

The City School At Rittenhouse — Diploma

SEPTEMBER 2010 - JUNE 2014

Contact this candidate