Tommie Shelton

West Palm Beach, FL *****

adx959@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Banquet Captain

DoubleTree by Hilton - Palm Beach Gardens, FL

November 2020 to Present

• Act as directed by the supervisor, respect all management and follow through on supervisor or management requests

• Responsible for checking in with Banquet Captain or Banquet Manager for instructions of the Banquet Event you are assigned to

• Set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel management

• Work closely with the Banquet Servers to ensure guest satisfaction

• Provide outstanding service

• Doing opening and closing side work

• Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc

Banquet Captain

Hilton Palm Beach Airport - West Palm Beach, FL

December 2018 to May 2020

• Responsibilities include: planning, budgeting, and resource allocation for single and multi-day events ranging from small business meetings, to exhibit trade shows, to banquets of up to 700 guests.

• Coordination with other departments such as Catering, Sales, and Convention Services to ensure a successful event and the utmost guest satisfaction.

• Coordinating and managing banquet server teams of up to 40 people for meeting events Scheduling of staff, creating assignments and training of staff.

• Skills Used taught staff how to stay calm, be polite even when the customer got unruly.

• Breakdown buffet lines and clean dining room.

• Managed the high-end banquet events of fortune 500 corporate clients, weddings, and charity fundraisers.

• Creating recipes, events reports, and mediating any issues that arise during events. Very customer based, engaging and make them have a wonderful experience. Environmental Services Supervisor

US Department of Veterans Affairs - Riviera Beach, FL September 2017 to March 2020

• Supervised a Staff of 20; created, edited, planned schedules, assign assignment to staff and managed calls, request and complaints to the department.

• Assigned staff to strip, wash and make bed after a patient’s discharge.

• Maintained equipment in orderly, sparkling and safe condition. Refilled soap, toilet tissue, paper towel and other requirements.

• Reported any damaged, lost and defective equipment and materials to manager.

• Attended monthly meetings and participated in departmental in-services.

• Performed public area policing skills throughout the facility.

• Experienced Floor care Specialist.

Environmental Services Technician

Palm Beach County Healthcare District - Riviera Beach, FL December 2014 to March 2018

• Provided general cleaning of residents rooms, nursing areas, and common areas.

• Stocking of bathrooms, kitchens, and patient care areas, along with floor cleaning via automatic scrubber, broom and dustpan or vacuum.

• Sweeping, mopping, dusting, along with sanitizing of assigned areas. Also removal of trash, soiled linen, and medical waste is required.

Education

High School Diploma

Palm Beach Gardens High School

2006

Skills

• Microsoft Systems (10+ years)

• Event Planning (5 years)

• BEO Comprehension (2 years)

• Time & Attendance Systems (2 years)

• Time Management (2 years)

• Leadership Experience (2 years)

• Environmental Services

• Banquet Experience

• Serving Experience

• Catering

• Hospital Experience

• Floor Care

• Buffing

• Custodial Experience

• Events Management

• Host/Hostess

• Commercial Cleaning

• Supervising experience

• English

• Cleaning

• Microsoft Word

Languages

• English - Expert

Assessments

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Expert

February 2021

Level of motivation and discipline applied toward work Full results: Expert

Attention to detail: Inventory — Expert

March 2021

Applying systematic processes for managing and storing products and merchandise. Full results: Expert

Bartending — Completed

July 2021

Understanding, pouring, and mixing drink orders

Full results: Completed

Bartender fit — Proficient

July 2021

Measures the traits that are important for successful bartenders Full results: Proficient

Workplace English — Expert

February 2021

Understanding spoken and written English in work situations Full results: Expert

Food service: Customer situations — Proficient

January 2022

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient

Basic maintenance and repair — Highly Proficient

February 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Highly Proficient

Following directions — Highly Proficient

November 2021

Following multi-step instructions

Full results: Highly Proficient

Advanced attention to detail — Completed

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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