Richard Ballard *** Myers Park Drive, Apt ****

North Wilkesboro, NC 2865

980-***-****

OBJECTIVE

Accomplished Customer ServiceAssociate seeking position as customer service Representative in your company utilizing previous years of experience, training, and education.

SKILLS

Team Player, Microsoft Word and Windows, Customer Oriented

Collected cash and accounted for all cash at end of shift

Search carry-on baggage by hand when suspected to contain prohibited items, such as weapons.

Resolve customers’ service and billing inquires by adjusting customer’s bill, re-arranging debt re-payment schedule to fit customers’ financial situation.

EXPERIENCe

Petro Services Inc., 443 New Airport Rd., Arden, NC Cashier 2/19-8/19

Performed cash collections and account balancing. Detail and goal-oriented with ability to

adjust and adapt to achieve success. Consistantly demonstrating strong communication

techniques and interpersonal skills.

Walmart Stores, 1636 Hendersonville Rd., Asheville, NC Door Greeter 5/03-5/21

Providing friendly and outstanding service to customers’ and ability to personalize everyone’s

Experience. Effective and efficient problem solving abilities when addressing customer needs.

U.S. Security Services, 156 Tunnel Rd., Asheville, NC Security Officer 9/07-9/09

Diligent when following instructions, mandates, and complying with safety protocol. Excellent

team player and worker.

Ingles Markets, U.S. Hwy 70 East, Asheville, NC / Merchandise Picker, Cashier 10/06-3/19

Willingness to learn new skills and concepts to enhance employer’s goal objectives. Strong

ability to perform cash collections.

Sitel Inc.,1636 Hendersonville Rd., Asheville, NC Customer Service Rep. 10/2000-04/04

Effective and efficient problem solving abilities when addressing customer complaints, refunds,

or payment adjustments. Strong ability to negotiate with customer in bill collections. Handle 100 + customer calls per day giving detailed, personalized, and friendly service to ensure customer satisfaction.

EDUCATION

Univ. of Central Florida, Orlando, FL B.S. Degree in Criminal Justice and Computers 1996

ACTIVITIES

Worked with the Buncombe County Board of Elections as a party judge registering voters on elections