Post Job Free

Resume

Sign in

Human Resources Customer Service

Location:
Danvers, MA
Posted:
July 13, 2023

Contact this candidate

Resume:

…continued…

John W. Erramouspe, JD

SHRM-CP, CIA

adx94c@r.postjobfree.com • John Erramouspe LinkedIn

Danvers, MA • 505-***-****

Human Resource Professional

Areas of Expertise

• Strategic Operational Planning

• Financial Operations

• Human Resources Management

• Best Practices for HR

• Process Improvements

• Issue Identification & Resolution

• Regulatory Compliance

• Multi-Tier Recruiting

• Succession Planning

Career Experience and

Skills

Senior HR Consultant, Westerly Advisors LLC, Boston MA 2022-present Industry: Engineering, Research and Development, Medical, IT, Franchise and M&A Lead consultant and supervisor on compliance and risk management for above referenced clients in Massachusetts, New Hampshire, and Maine. Lead on evaluation on compensation and benefits for executive to hourly. Conducted best-practices for employee relations, business consultation management, payroll administration, projects management, reorganization development. Conducted internal audits of policy and procedures, updated governance, and business organization to optimize clear leadership, partnering with a diverse set of clienteles, focused on best practices for companies to become HR strong, financially, and organizationally sustainable with applicable standard operation procedure review and updates. (MAPFLA, NHPFLA, DEI policy, employee relation and employee retention models) Evaluated benefits:401k, Life-insurance and HSA accounts, for staff to executives. Researched and launched HRIS system. Lead on legal compliance in workers compensation, employee relations, termination and investigative matters.

Systems and software skills: Workforce APS, BambooHR, Paycor,Google, Background Chx,, SaP-ERP SAP, Google, Teams, Excel, Payforce.

Chief Operating Officer, Gratitude Behavioral Health, Inc., Easton, MD 2020 –2022 Owned control over end-to-end management of administrative and operational functions for accomplishment for a SUD and therapy programs. Devised clear strategies to create and lead organizational planning and vision. Performed all HR functions, such as developing salaried and executive compensation and benefits structure, as well as recruiting and hiring employees for multi-level positions. Lead role in completing licensing, certification, and regulation requirements for new venture. Drove informed decision-making in developing and implementing policies and materials for off-site, paperless database to protect confidential information for hundreds of clients.

● Maximized operational success by delivering legal, business, and financial consulting services for newly established health organization.

● Streamlined operational processes by partnering with key stakeholders on global strategy while adhering to state, national, and international approvals.

● Collaborated financial reports according to GAAP, licensing per CARF and Joint Commission under LEAN principles, and passed all accreditation and licensing requirements. Systems Used: Workforce APS, RXNT, Optum Microsoft Excel, Windows, Word, Adobe, Google Teams, Zoom, Beacon Health, Background Chx, Optum,, SaP-ERP

HR Business Partner, Great River Insurance Group, Spring TX, Jacksonville FL 2018 – 2020 Oversaw various activities to determine and apply appropriate coverage by investigating and validating 450 property claims weekly, conducting interviews, and completing on-site investigations (bad-faith). Exercised leadership to direct and supervise team of five regions and support staff for provision of excellent customer service for all policyholders. Recruiting and handled HR components in two-states while routine projections to VP of regions.

● Contributed to increase efficiency and environmental sustainability of claims processing by 68% via creation and transformation of paperless claims to electronic database. Systems used: Workforce, Tableau, Microsoft PP, Word, Zoom, ADP, Workable Partner -, Hoffman and Noyes Law Office, P.C., Burlington, IA, IL2012 – 2018 Consulted 50 cases annually by effectively representing client interests from analyzing case merits to maximizing settlement opportunities. Executed various legislative tasks, such as interviewing clients, providing legal advice, and preparing legal and mediation stages in estate and probate proceedings.

● Succeeded in grossing largest settlement in firm’s history by collaborating with senior partners on litigations and settlement proposals.

● Responsible for all financial relations for salary-exempt partners, non-exempt staff alike

● HR Lead for all staff and compliance officer

Human Resources Director, Above and Beyond, Inc., Albuquerque, NM 2008 – 2012 Maximized employee engagement and performance by administering HR operations. Optimized corporate effectiveness by monitoring formal performance management process and conducting annual reviews. Built and sustained long-term relationships with senior management, hiring managers, and HR Business Partners to enhance overall profitability and reliability.

● Steered substantial efforts in developing automated systems, organizing work requirements, setting priorities for executive team, and supporting records management needs. Systems used: Bamboo, Word, Excel, PP, ADP

Education

Juris Doctorate

W. Michigan University

Bachelor of Business Science, (cum laude)

University of New Mexico,

Certification

SHRM-CP, HRIS (SAP) CEH-11/Fed/State Licensure, current on CLE- Employment, Tax Certified Internal Auditor (CIA)

References furnished upon request



Contact this candidate