Data Entry Customer Service
Resume:
MELISSA COLLINS
Clarksville, TN *****
*******.***********@*******.***
I am an effective leader/team member who adapts readily to any environment. Proven performer that
leverages superior communication and relationship building strengths. I have strong skills in setting
priorities and organizing in any complex setting. You would find me to be a strong, dedicated and
dependable employee. I believe in work quality work, high performance and exceeding outcomes.
I work exceptional under pressure and will be satisfied with nothing less than 100% of my very best.
Skills
Customer Service Scheduling
Microsoft Office/Word/excel Problem solving.
Data evaluation/entry File and Record Maintenance
Leadership experience Non-Violent Intervention
Logistics Crisis Management
Cross-functional collaboration Ethical Standards of Conduct
Research Strategic Planning and Organization
Software: SOMS, HTE, Tritech Conduct Reporting
Law enforcement
Security
Conflict management
Scheduling and payroll information
Time management
Problem Solving
Meeting deadlines
Work Experience
Office Manager Hilltop Supermarket Clarksville, Tn
June 1983 to August 1996
Oversaw approximately 20 employees.
Payroll
Scheduling
Inventory and ordering
Nightly deposits
Checks and Balances of daily cash flow
Customer liaison
Sergeant (Detention Services Bureau) Montgomery County Sheriff Office - Clarksville, TN
August 1996 to March 2023
Oversaw 30 plus employees and delegated their day-to-day tasks.
Data entry into numerous systems.
In charge of all logistics and planning of the detention center.
Ordered inventory for the entire building.
Data entry/reporting: in charge of all monthly stat reporting to the state: reports of each classification of
inmates, numbers of the inmates in the facility, inmates utilized for community service and their hours
worked.
Reported to the state the deputies pay and hours worked.
Oversaw 500 inmates and their daily activities.
In charge of and assisted with research of 3 new software programs for the entire detention center and
facilitated set-up and training of software as well as new web-based programs.
Dealt with vendors and the public on a daily basis.
Used verbal de-escalation technics with inmates and the public.
Received two accommodations for going above and beyond my regular duties.
One of the first female officers ever promoted to sergeant of the detention division.
Training new employees.
Proactive problem solving.
Oversaw the TDOT litter grant crew and reported monthly to the state all information on monthly spreadsheet.
Education
Montgomery Central High School - Cunningham, TN, US
May 1984
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