NELLY ANNAN

adx93n@r.postjobfree.com • 510-***-**** • 1327 159TH Ave, Apt 315, San Leandro, CA, 94578

A self-disciplined, results-driven, committed and adaptable individual with excellent customer relations and retention as well as critical thinking, analytical, communication, interpersonal and leadership skills; able to work in a team or individually to achieve and exceed set targets. Seeking the opportunity to leverage acquired skills, knowledge and experience for both personal and an organization’s growth. PROFESSIONAL WORK EXPERIENCE

United Denominations, Accra, Ghana October 2017 – January 2019 Originating from the Lighthouse Group of Churches

Property Manager

• Ensured properties under my care operate smoothly, maintained its appearance and either preserved or increased its value.

• Inspected all facilities; supervised and assigned duties to church members in the various roles; and contracted for services such as trash removal, etc.

• Kept property records and prepared budgets and financial reports for the church administrator. Kept facilities clean and made repairs as needed.

Enterprise Life Assurance Company, Accra, Ghana May 2016 – March 2017 Relationship Manager

• Served as a liaison between the above stated company and its clients; ensured excellent customer service, satisfaction and retention in my given portfolio.

• Managed and developed client-business relationships; through up selling in certain cases hence gaining more revenue for company. Assisted the business to meet target and revenue goals first two months of starting work.

Millicom Ghana Limited (Tigo), Accra, Ghana November 2015 – May 2016 Customer Experience Executive

• Increased customer loyalty to the company and brand by ensuring all issues brought were resolved within the stipulated given time.

• Used the three disciplines of customer service to improve customer experience i.e., customer loyalty management, customer relationship management and customer value management.

• Gathered and analyzed customer feedback and designed specific practices and procedures the company can put in place so that customers benefit and the company maximizes profits. Millicom Ghana Limited (Tigo), Accra, Ghana January 2015 – November 2015 Business Development Executive

• Followed up on new business leads, set up meetings and sold products to new clients and companies. Communicated new products and developed existing and prospective clients.

• Adhered to all quality standards and processes for the acquisition of customers; such as background checks, credit worthiness of the customer or company, etc. Provided management with feedback about competitor activity.

The Coca Cola Bottling Company of Ghana Limited, Accra, Ghana October 2013 – January 2015 Area Account Developer (National Service)

• Managed products in depots in my assigned territory. Served as a liaison between the customers in my assigned territory and the company.

• Merchandised coolers and refrigerators in assigned territory to meet company standards. Promoted brand name of the company by creating product visibility in every outlet and gave no room for competition.

EDUCATION

Kwame Nkrumah University of Science and Technology, Kumasi, Ghana August 2009 – May 2013 Bachelor of Arts (Integrated Art and Industry)

Ghana Institute of Languages, Accra, Ghana May 2012 – September 2012 Basic French - Stage 1

Mfantsiman Girls’ Secondary School, Mfantsiman, Ghana August 2005 – May 2008 West Africa Senior Secondary Certificate Examination (Visual Art Programme) EXTRA-CURRICULAR ACTIVITIES

• Coordinator, Healing Jesus Crusade Campaign: April 2018 – January 2019

• Secretary, Santamoga Back to School Outreach: May 2016 – March 2020

• Basketball Captain, KNUST: September 2012 – May 2013

• Regiment Sergeant Major (RSM), KNUST, Cadet Corps: September 2011 – May 2013

• Class Representative, Mfantsiman Girls’ Secondary school: August 2005 – May 2008 SKILLS

• Proficient in Microsoft Office Suite

REFERENCE

Available upon request

Contact this candidate