**/* ******* *** ****, Bhadrakali

Hooghly

Uttarpara PIN- 712232

+918*********

adx8zs@r.postjobfree.com

Skills

1. SQl queries (Basic to Intermediate)

2. ITIL concepts, Problem, Change

Management and Incident

Management 3. MIM. Worked with

major incident management.

Managed and optimized incident

response procedures for Spreadsheet

product, resulting in 50% reduction in

mean time to resolution. 4. Cloud

basics 5. Product support 6.

Application support 7. Global

Customer Support 8. Microsoft office

Languages

English

Bengali

05/08/2022

-

19/05/2023

05/2022 -

07/2022

DEBALINA BANERJEE

Objective

Technical Consultant with proven experience to troubleshoot and resolve Application and Product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.

Experience

Innovya Technologies

Technical Consultant

• Resolved system and customer issues by

troubleshooting and providing effective solutions.

• Monitor tickets to ensure Initial Response SLA Agreement is achieved through Salesforce.

. Facilitated resolution of high-risk incidents by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.

• Troubleshoot, fix, report any issue resulting in data movement delays and failures.

• Assist and provide initial troubleshooting to the customers through Knowledge Based Article, Email and phone call.

•Work directly with customers via phone, email or remote access to provide world class support.

• Escalate urgent problems requiring more in-depth knowledge, when needed.

• Problem solving and communicating resolutions effectively Icertis

Senior Functional Consultant

1. Learned the basics of Contract

2. Intelligence Lifecycle Management software. (CLM).Creating Agreement, master data, contract types, clauses etc.

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Infosys

Production Support Engineer

• Created engineering documentation for manufacturing processes, equipment specifications and change notices.

. Decreased in-house production issues by establishing and coordinating sub-

contracting and outsourcing requirements and processes.

. Facilitated resolution of high-risk incidents by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.

• Communicated with other team members to enhance

process and

performance.

Solving incidents,change management, solving production problems.

. Monitoring Alerts, preparing daily reports of Prod Environment status

• Weekend health check up of the server and preparing reports Database and smoke test

.Used to solved customer queries through writing database queries .

Eoxegen India Pvt Ltd

Technical Support Officer

Gained knowledge about an insurance project of Kenya. My day-to-day activity

was supporting customers who have query related to the application like claim, endorsement, premium payment etc. 2. Technology used for solving customer queries: SQL Tata consultancy services

Team lead

Production Support Engineer and team lead

Tata consultancy services

I was working in a support project. It was an Indian Banking Project. My day to day activities was solving customer tickets which were assigned in service now, We

Used to solve customer queries by executing SQL queries. 2. Used to guide and mentor junior team members

IBM India Pvt Ltd -

System Engineer

1. Project Title: MARS

Client: A Global Transportation Company

Project Description: Maersk is a global group involved in a diverse range of business industries such as transportation, oil production and shipbuilding, I was involved in the project Maersk Automated Rate System (MARS) which is a suite of applications to store tariff and service contract prices for products and services of the Maersk container businesses. The goal of MARS is to enable complete automation of the application of rates lo shipments. MARS is an infrastructure system delivering prices for requests from the customer interfaces based on details of the available products, customer information, cargo characteristics, and optional value-added services. It was one of the Critical Rating Application Team Size: 4

Technologies: SQL

Responsibilities: To generate reports using SQL Scripts as per client's requirements.

2. PROJECT II:

Project Name: An UK Based Corporation

Project Description: Online Retail merchant site.

Team Size: 10

Technologies: SQL& PLSQL Basics.

Responsibilities: Used to load data in tables using SQL loader from flat files.

worked with PI/S packages, functions

3. Project III:

Project Name: A Banking Corporation (A USA Based Bank) Project Description: The project is mainly based on Production support. We

had to check the document management part.

Team Size: 4

Technologies: SQL.

Responsibilities: Used to provide support, and worked on document

management part of the project. Used to execute SQL queries in database

as per client's needs.

Facilitated resolution of high-risk incidents by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.

4. Project IV:

Project Name: A UK Shopping Site

Project Description: The project is mainly based on Shopping

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2012

2009

2005

2003

site.

Team Size: 4

Technologies: SQL, DB Testing.

Responsibilities: I was working as a team member of IBM Testing team. Day- to-day activities included, testing of migrated data from one database to another database, preparing test cases and execution of those test cases. Here we used ODI as the ETL Tool. Besides that, IBM Rational as test case

management and debugging tool.

CMC Limited Kolkata

Contract Assignee

• Learned and adapted quickly to new technology and software applications. • Provided professional services and support in a dynamic work environment.

. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Demonstrated leadership skills in managing projects from concept to completion. In my first project I worked as a manual tester for 6 months. • After that I was assigned in a Govt Based Insurance Project where my day- to-day activity was supporting the customers by solving their issues and writing SQL queries, SQL scripts, executing Batch Processes.

Education

West Bengal University of Technology

BTECH in Computer Science and Engineering

8.53

Women's Polytechnic, Chandannagar

Diploma in Computer Science and Technology

86.00%

West Bengal Council of Higher Secondary Education

Higher Secondary

64.60%

West Bengal Board of Secondary Education

Secondary

80.50

Contact this candidate