Customer Support Electrical Engineering
Resume:
JEREMIAH MWANJA WEKESA
ELECTRICAL AND ELECTRONICS ENGINEER.
Mobile: +254********* +254********
Email ***************@*****.*** or *************@*****.*** LinkedIn: www.linkedin.com/in/jeremiah-wekesa
PROFESSIONAL EXPERIENCE
Network and infrastructure Engineer internship at the ministry of ICT under PDTP Program at the Public service commission, Nairobi. 1ST December 2022 to date.
•Identified and resolved hardware and software issues promptly, thereby reducing downtime and improving system availability.
•Configured and maintained routers and switches, which enhanced network stability and enabled the efficient transfer of data within the Commission.
•Handling IP protocols such as OSPF, ISIS, and BGP was instrumental in optimizing network performance and mitigating potential security risks.
•Detected and resolved network vulnerabilities promptly, thus ensuring the integrity and confidentiality of sensitive data.
•Provided end-user support and promptly responded to customers' challenges, thereby enhancing customer satisfaction.
•Installed operating systems and software applications, configure firewalls, and perform port forwarding to improve system security.
•Furthermore, my experience in setting up Webex meetings, helping in users' management in the active directory and the domain, configuring printers, and setting up new workstations enabled me to enhance collaboration, streamline workflows, and improve productivity.
•Overall, my skills and expertise were invaluable in enhancing the ICT and Electrical Engineering departments' performance at the Public Service Commission, thereby contributing to the government's efforts to improve service delivery.
Data analyst at Securex Kenya limited. September 1 2021 January 10 2023.
•Performed geocoding of crime spots, gathering and analyzing crime data reported from various media platforms in Kenya and Uganda which provided valuable insights to the company. Through media monitoring, scanning newspapers, television, radio, and the internet for information useful to the company, I was able to map possible criminal activity using computer programs and statistical data.
•Used my highly analytical and investigation skills and Prepared timely crime reports on a weekly basis to be shared with Securex's clients. These reports provided crucial information to our clients, helping them to stay informed and prepared.
•Created and conducted visual presentations of crime trends and projections, which helped our clients to keep safe and make informed decisions.
•To further support the company's operations, I created, maintained, and updated a database of security briefings based on various points of information. By identifying criminal trends and advising the management team on possible sales opportunities, I helped the company to stay ahead of the curve. I also kept up-to-date with marketing activities and innovations to ensure that Securex Security Company remained competitive in the market.
•Overall, my skills were essential in ensuring that Securex Security Company operated successfully in Kenya. By providing valuable insights and information to the company and its clients, I helped to maintain strong relationships and build a reputation for excellence in the industry.
Electrical Engineering Intern at AIC Kijabe mission hospital Ltd. 1st March 2021 to 7TH May 2021.
•Asset management, maintenance, and repair: I provided technical support to the hospital's maintenance teams, ensuring that electrical machines, electronics, and systems were well-maintained and repaired as necessary. This helped to prevent downtime and keep the hospital running smoothly.
•Analytics and root cause identification: By calculating and analyzing daily power efficiency, I was able to identify areas where the hospital was losing power and causing higher electricity bills. By identifying the root causes of these inefficiencies, I was able to develop solutions that helped to reduce power loss and save the hospital money.
•Troubleshooting and maintenance: Whenever electrical machines, peripherals, controls, or network communication systems malfunctioned, I was on hand to troubleshoot and fix the problem quickly. This helped to minimize downtime and ensure that patients received the care they needed without interruption.
•Preventive maintenance and energy meter reading: Through my general workshop practices and preventive maintenance routines, I helped to extend the lifespan of the hospital's equipment and reduce the need for costly repairs. I also took regular energy meter readings, which helped to identify areas where the hospital was using too much power and find ways to reduce consumption.
•Electrical installations: When the hospital added a new building, I was able to apply my skills in electrical installations to ensure that all equipment was safely and properly installed. This helped to avoid potential electrical hazards and ensure that the new building was fully operational.
•Refrigeration and air conditioning system monitoring: By monitoring the performances and operations of the hospital's refrigeration and air conditioning systems, I was able to identify potential issues before they became major problems. This helped to ensure that the hospital's temperature-sensitive equipment and medications were kept at the correct temperature at all times.
•Electrical machine installation and repair: Whenever new electrical machines or equipment needed to be installed, I was able to carry out the installation quickly and efficiently. When machines or equipment broke down, I was able to repair them promptly, reducing downtime and ensuring that the hospital could continue to operate effectively.
•Record-keeping and data documentation: Finally, I helped the hospital to keep accurate records of its power usage and equipment maintenance through my record-keeping and data documentation work. By tracking monthly power usage and maintenance schedules, the hospital was able to identify trends and areas where improvements could be made to save money and reduce downtime.
Electrical and telecommunication Engineer at bawetech communication limited, Bungoma, Kenya. Volunteered to gain experience. 10th may 2017 to 10th January 2021.
•As a small telecommunication company, Bawetech faced intense competition from larger electrical engineering firms. However, my ability to configure routers to optimize network performance and carry out electrical wiring tasks in buildings that varied from simple to complex ones, helped us provide efficient and effective solutions to our clients. This improved our reputation in the market and allowed us to secure new business deals.
•Performing electrical systems design using software like AUTOCAD enabled the company to provide its clients with high-quality services against its competitors.
•Troubleshooting client connectivity issues and performing root cause analysis to find solutions to persistent network issues helped the company stabilize its operations. This allowed it to provide clients with a reliable and stable network connection, which improved its reputation in the market.
•Training new team members on customer support standards and share knowledge on best practices allowed the company to develop a skilled workforce that provided quality services to its clients. This led to increased customer satisfaction and retention, which translated to business growth for the company.
•Deployment of CCTV systems and configuring their remote access and management was instrumental in providing the clients with reliable security solutions. This helped the company to stand out from other competitors and attracted new clients.
•Installed and configured electric fences, biometric systems, parking barriers, and security alarms ensured client satisfaction. It also enhanced the company reputation in the market and led to increased business opportunities for the company.
Electrical and Electronics Intern at Kenya Power and Lighting Company, volunteered to gain experience. 1st June 2019 to 31st July 2019.
•Efficient Revenue Collection: By ensuring accurate meter readings and timely disconnection of owing accounts, I significantly improved revenue collection. This helped to increase the financial capacity of the company to invest in infrastructure and enhance service delivery.
•Improved Customer Satisfaction: I was able to carry out Earth testing and faulty meter replacement, large power meter inspection, C&I operation in large Power accounts, prepaid and postpaid meter installation, and quick resolution of field anomalies. This led to customers' satisfaction with the quality of services they received from the company.
•Increased Efficiency: My ability to troubleshoot digital, analog, and large power meter connectivity issues and perform root cause analysis to find solutions to persistent network issues improved the company's technical efficiency.
•Compliance with Regulatory Requirements: I ensured accurate meter readings, disconnection of owing accounts, and timely reconnection after full payment, which helped Kenya Power and Lighting Company comply with regulatory requirements. This helped reduce legal liabilities and ensured business continuity.
IEBC Voters clerk in Bungoma. August 2017 to August 2017.
SKILLS
WAN, Fiber Optic and LAN design, troubleshooting, Customer support, Configuration of new devices – laptops, desktops, printers, mobile devices, Installation, configuration, securing and administration of system software – Windows, Linux and application software, Computer hardware and software repair, checking for malware such as viruses and cleaning up any malware found, Electrical systems design, deployment, and troubleshooting, Project management, Data collection and analysis,
Microsoft applications (MS word, access, excel, power point) Computer programming (PYTHON), AUTO CAD, CORREL DRAW, Internet research skills, Adaptability & learning ability in new technological area, good team player with good interpersonal skills, Excellent analytical and problem-solving skills. Excellent analytical and problem-solving skills.
EDUCATION
•Bachelor of Science in Electrical and Electronic Engineering. Kenyatta University Second Class Honors Upper division September 2015 – July 2020 - Light Current.
•Kenya Certificate of Secondary Education Mean Grade A- January 2010 – September 2013
•Kenya Certificate of Primary Education 375 Marks. Mean Grade A- January 2002 – November 2009
CERTIFICATION AND PROFESSIONAL TRAINING
•Engineers Boards of Kenya (EBK)
Certificate Verification No. B22050 January 2022.
•PDTP-networking essential
Completed at cisco networking academy. December 2022.
•Programming Essentials in Python.
Completed at cisco networking academy. December 2022.
•Cybersecurity
Completed at cisco networking academy. December 2022.
•Pdtp-linux unhatched
Completed at cisco networking academy. December 2022
•Data science Completed at cisco networking academy. March 2023.
YTREFEREES.
Dr. Peter Musau Moses, PhD.
Chairman, Department of Electrical, Electronics & Information Engineering South Eastern Kenya University Cell No:
Email: ********@****.**.**, *********@*****.***
Prof. Nicodemus Abungu Odero, PhD.
Professor at Machakos University, Department of Electrical, Electronics & Information Engineering Cell No: +254-
713-028362
Email: *********.*****@****.**.**
Dr. Charles mwaniki, PhD.
Dean school of engineering & technology Machakos University.
Cell No: +254*********
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