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Customer Service Law Enforcement

Location:
Phoenix, AZ
Posted:
July 12, 2023

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Resume:

LILLIAN M. MOLINA

**** * ********** *** *******, AZ 85022 C. 480-***-**** adx8z5@r.postjobfree.com

SUMMARY

Self-motivated, hard-working, and dependable military veteran with over 10 years of experience in law enforcement. A fast learner that can apply new concepts quickly. Experienced in setting priorities and working efficiently, in order to accomplish deadlines in multi-tasking environments, due to prior high-pressure work settings. Seeking to fill a position where this experience may continue to serve the public and assist a new employer to reach their goals while providing a high level of service. SKILLS

• Effective Interpersonal and Team Building Skills

• Fluent/native Spanish Speaker

• Over 10 Years of Experience in Customer Service in Emergency, Investigative, and School Environments

• Meticulous Attention to Detail

• Excellent Written and Verbal Communication Skills

• Maintained military security clearance for 15+ years

• Proficient with Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) WORK EXPERIENCE

POLICE DETECTIVE

Phoenix Police Department, Phoenix, AZ, September 2005 - October 2022

• Assigned as a law enforcement police officer, investigations detective, and school resource officer

• Conducted hundreds of investigations, writing accurate reports, and ensuring proper case management

• Performed English/Spanish translations during 1000s interviews, family meetings, and court testimonies

• Negotiated conflict resolution in high-risk situations, inter-departmental and outer agency coordination

• Presented and taught during Spanish citizen's academies on Child Crimes investigations

• Established open communication and trust with the Hispanic community and outside agencies SPECIAL INVESTIGATOR

Office of Special Investigations, Air Force Reserves, April 2009 - present

• Investigated 100s of crimes with a military nexus

• Worked within dozens of active duty units to enhance agent development and qualifications

• Performed a variety of administrative tasks to reach efficiency and productivity within multiple units

• Accomplished and effective liaison between numerous federal and local investigative agencies INTELLIGENCE ANALYST

Operations Intelligence / Air Force Reserves / August 2004 - April 2009

• Conducted intelligence research, gathering for dozens of critical rescue and tactical operations

• Presented intelligence products to leadership for further operational decision making EDUCATION

A.A.S. CRIMINAL JUSTICE, COMMUNITY COLLEGE OF THE AIR FORCE, AL CERTIFICATE LAW ENFORCEMENT TECHNOLOGY, RIO SALADO COLLEGE, AZ



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