AREAS OF EXPERTISE Certifications and Licenses

Travel industry knowledge

Luxury Long haul Specialist Certified Travel Associate (CTA) - (2022) Selling techniques Travel Agent Certification - (2018) Product knowledge

Online reservations Profession Relevant Skills

Marketing

Customer service Excellent customer service skills that ensure client satisfaction with vacation packages and travel itineraries. Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.

Easily communicate with contacts in countries where English isn't the primary language. Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.

Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions. PROFESSIONAL Summary Statement

English speakerHindi speaker

Seasoned travel and tourism professional with more than 10 years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel. Seasoned travel and tourism professional with more than 10 years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world. Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it. An experienced travel agent who is able to make the best possible travel arrangements for a clients destination, mode of transport and travel dates. Highly motivated, target driven and with exceptional multi tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations. Now looking forward to a making a significant contribution with an ambitious travel agency that offers a genuine opportunity for progression. PERSONAL SKILLS Education

Well travelled MBA Marketing & Finance- Sikkim Manipal University Excellent telephone

manner Self assured DATA Science

PERSONAL DETAILS Work experience summary

Travel Manager 2012 TO 2019

SUI SALKHAPUR, POST- PARIYAWAN DIST-JAUNPUR UTTAR PRADESH, INDIA FSC Travel Email- adx8ys@r.postjobfree.com Travel Manager 2019 TO 2023 march TTS Travel

Contact No. +91-790*******

Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs, budgets and expectations.

Duties: Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20% increase in customer satisfaction.

Researching travel options & presenting the best deals in terms of requirements. Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25% per trip.

Duties: Researching travel options & presenting the best deals in terms of requirements. Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs, budgets and expectations.

Responding to all phone enquiries promptly, courteously and in a friendly manner. Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20% increase in customer satisfaction.

Filing, photocopying and general administrative duties. Building strong relationships with clients. Ability to achieve branch, team sales and profitability object Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25% per trip.

Up selling relevant add-ons, like, insurance, excursions, currency etc. Organized trips for individual, family and business travelers. Monitoring bookings throughout the working day.

Negotiating corporate and best rates with hotels. Conference Presentations Advising on and organising visas & passports. Managing the Perfect Trip – (2022) Booking rail, hotel, domestic and international air travel. The New Tourist: Expectations and Challenges conference – (2021) Monitoring competitor activity in order to maintain the most competitive rates. Special Needs Traveler in the Travel Market - (2019) Ensuring travel brochures & promotional literature are displayed prominently Complying with all relevant laws and travel business legislation Core Qualifications Handling high numbers of incoming calls from direct customers and travel trade. Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East. Travel promotions

Vendor records

KEY SKILLS AND COMPETENCIES Foreign country regulations Reservations booking

Strong travel coordination skills MS Office and Intuit Quickbooks Experience of marketing local and worldwide travel destinations. Able to develop relationships with suppliers to obtain cost effective price International and domestic travel

Time management

Organization

NEETU CHAUBEY