Customer Service Representative
Resume:
Ketura Noel
Far Rockaway, NY 11691
adx8y3@r.postjobfree.com
Objective To obtain a position in an environment setting which offers opportunities and growth where I can utilize and enhance my skills
Experience 2006 – Present HRA City of New York, MAP, Medicaid Office, Brooklyn, NY
Eligible Specialists II
• Determining financial eligibility based on current application, previous record and required documentation
• Processing applications for numerous programs such as Family Health Plus, Child Health Plus, Medicare Savings Program, and Working People with disabilities
• Performing “Quick Service” actions, such as issuing temporary Medicaid cards and providing general information on the numerous services and program that are offered
• Performing extensive face-to-face interaction with the general public as it relates to public health insurance needs.
• Conduct interviews (in depth) to determine the applicants/participants eligibility for medical assistance.
• Providing outstanding customer service to the public.
2004 – 2006 HRA, New York, NY
Clerical Associate II
• Utilized the computer system for daily entry of completed claims.
• Maintained records of claims completed and received of area units.
• Answered telephone, filing, photocopy and fax claims received from outstanding units as well as order maintenance supplies.
2001—2003 Board of Education (OPT), Long Island City, NY
Customer Service Representative
• Total involvement in all aspects of customer service including answering the telephone, processing clients as well as consumers’ requests.
• Data entered all new accounts correction and customer information changes for consumers and processed all closed account documents.
• Acted as a liaison for the Board of Education and other service providing agencies.
• Performed general office duties including filing, faxing, and Xeroxing.
Education
2022-2022. Igbans Institute of Vocational Training, Queens, NY 11413
Certified Nursing Assistant certificate
1999—2001 Kingsborough Community College, Brooklyn, NY
AA degree Liberal Arts.
Qualifications • Extensive customer service experience, courteous, motivated and competitive individual who works well under pressure.
• Ability to process crisis in a calm and capable manner with strong interpersonal skills, flexible and possess strong organizational skills and experienced in working in a fast-paced environment.
• Ability to communicate effectively and handle a variety of office equipment, efficient and well detailed and multi-tasks oriented
• Bilingual (Fluent in English and French).
Skills Knowledge of the Welfare Management system (WMS), POS and EDITS system.
Proficient in Windows 1998 & 2000, Microsoft Outlook, Microsoft Access, MS Word, Excel and PowerPoint.
Type 35-40 wpm.
Contact this candidate