NAKIMBUG

WE SHEILA

FAITH

+256-*********, +***

783300737

adx8xt@r.postjobfree.com

Seeta, Mukono Uganda

Summary

Hardworking data analyst experienced with multiple office suites and proprietary databases. Skilled in data analysis and data management. I have worked with several organizations in different positions with responsibilities including data analysis, data management, IT support, Core banking system support and administrative position, which allows me to facilitate an effective work flow. Committed to accuracy and speed in all tasks. Strong work ethic with exceptional quality management skills. Education

RUBAGA GIRLS SENIOR SECONDARY SCHOOL

2002 - 2005

UGANDA CERTIFICATE OF EDUCATION

EDEN INTERNATIONAL SCHOOL

2006 - 2007

UGANDA ADVANCED CERTIFICATE OF EDUCATION

MAKERERE UNIVERSITY

2008 – 2012

BSc. BUSINESS STATISTICS

EDX, Inc. (MOOC PLATFORM) - 2019

Used edx.org, a massive open online course (MOOC) platform, to take courses offered by Microsoft to acquire skills in: Analyzing & visualizing data with Power BI and SQL Experience

Platinum Credit, Senior Data Analyst from January 2020 to Date v Interpret data, analyze results using statistical techniques and provide ongoing reports for the business using data extracted from the database and advanced excel.

v Extract data from the Core-banking database while ensuring its confidentiality v Ensure the accuracy of data in the Core-banking system v Contribute to the development of tools and information systems to enhance ease of access to information necessary for decision making. v Provide on-call support to all internal staff as directed by the supervisor. v Assist in all data related projects and ensure compliance to deadlines v Acquire data, perform testing and validation of data, and maintain data systems. v Exhibit advanced knowledge in the use of the Microsoft office suit in order to support users

v Identify, analyze and interpret trends or patterns in the data by creating reports to share findings and recommendations with the internal teams and stakeholders. v Filter and clean data by evaluating reports for efficiency, problems and inaccuracies, developing and maintaining protocols for handling, processing and cleaning data. v Creating appropriate documentation that allows stake holders to understand the steps of data analysis

v Using statistical tools to interpret data sets, paying attention to trends and patterns v Working together with managers and business teams to determine and define business needs for various company projects.

EFC Uganda Limited (MDI) 2015 – 2020 Data Entry Assistant (CRB)/IT help Desk My duties in this position include; Database management, credit reference bureau, IT support, and core banking system support Database Management and Credit Reference Bureau

v Provide Microsoft SQL database support to user’s access tools and applications connecting to the database.

v Work closely with the database administrator to prepare reports for various SQL databases

v Making sure the company’s core banking system and inter branch database are fully operational in supporting and responding to customer requests

v Work closely with the database administrator to execute tasks as assigned by the CIO such as developing dashboards that help users gain insight into business quickly and reliably

v Run multiple quality checks on the SQL database to ensure is correct information before submitting test reports

v Working with the database administrator in writing scripts required to extract data in SQL and create daily reports in designed excel spreadsheets. v Data extraction and submission to credit reference bureau (CRB) service providers for validation, retrieve results for validation, appraise results for any rejections, identify cause of rejection and correct them. v Liaise with credit, risk, compliance and internal audit on risk related issues and act on their recommendations.

v Perform SQL database backup in accordance with the procedures. Installation of the core banking system user interface application for users. v Follow up with CRB service providers in terms of service provision and system stability as well as connectivity related issues.

v Identify group and individual training needs and provide ongoing, relevant technology tips to employees

v Respond to questions on email or phone calls

v Prepare CRB performance reports in relation to data output files. Update disputes register and track progress of disputes. Ensure compliance with the CRB and bank of Uganda rules and regulations.

v Receiving and reconciling all billing details and submission of billing details to the finance team. Coordinate and perform firm-wide employee training courses and skill set testing

IT Support and Related activities

v Coordinate and perform training of new employees v Determine correlation between Help Desk-related issues and training necessary to address repeated issues

v Consult with vendors, training companies and other resources to develop a training program and plan for each employee

v Follow standard Help Desk operating procedures; accurately log all Help Desk tickets using the defined tracking tool

v Design and develop written, online, audio and/or video training manuals and materials for new and existing software

v Setting up and configuration of new emails accounts and respond to queries regarding outlook

v Set up AV/multimedia equipment in conference rooms for meetings v Travel to other offices for training and support as required v Setting up accounts for new users in the core banking system Core banking System Support

v Provide assistance to the branch users in relation to the SAF core banking system

v Installation of the SAF core banking system for new user and also assist in troubleshooting

v Provide help desk support, respond to and assist with the day to day core banking and IT needs of individual staff members.

v Walk the employees through the problem-solving process on phone v Provide first level of support to queries related to the interbranch system v Record events and problems and their resolution in logs v Serve as the first point of contact for employees seeking technical assistance over the phone or email

v Direct unresolved issues to the next level of support personnel or IT team members

v System identity management through creation of new users, resetting user passwords and lock/unlock user accounts.

v Other duties as assigned by the chief information office Target Well Control Uganda 13/04/2015 - 31/07/2015 Administration Assistant v I was in charge of attending to the front desk, taking calls and distribute messages where necessary.

v Actively contribute to the office strategic planning process and provide regular updates.

v Receive incoming/outgoing mail, update telephone listings and labels. v monitor the implementation of policies and procedures for operational management in the office premises

v Ensure compliance with security procedures and policies as determined by country leadership

v Interface with stakeholders and local partners in a manner consistent to the Target ethics.

v Build and maintain productive relationships with staff, vendors, partners and other stakeholders

v Develop the capacity of his/her team & assist them with continued development of a career path

v Responsible for maintaining administration files. Ensures that all administration documents are stored in a safe and secure location, protected from damage. Such files including stock/inventory files, minutes of departmental and general staff meeting. The files must always be updated, organized, clearly marked, and complete.

v Adhere to Target mandated, procedures and controls including: Field Facilities and Office Management, Field Procurement, Logistics, Asset and Inventory Management and Finance procedures.

v Offer support in training and orientation of new staff in those procedures. v Work with Finance, Internal Risk and Compliance to mitigate fraud, conflict of interest and legal ramifications of Target administration activities. v Provide secretarial functions as required including typing, filing, photocopying.

v Maintain office supply inventory like stationary. v Maintain petty cash, match purchase orders to invoices. Impala Safaris/ Car Hire Services 3/8/2014 -10/04/2015Reservations Officer I handled client queries, made the required reservations and bookings. v Budgeted and planned client trips ensuring clients got all the information necessary for their trips/ tours. Prepares letters of confirmation. v Processes advance deposits on reservations.

v Monitors advances deposit requirements.

v Handles daily correspondence. Responds to inquiries and makes reservations as needed.

v Making arrangements for clients travel programs. v Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

v To be aware of all front office procedures and assist with reception duties when required.

v To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

v Makes sure that files are kept up to date.

v Maintains a clean and neat appearance and work area at all times. v Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

v Tracks future room availabilities on the basis of reservations v Communicates reservation information to the front desk. v Processes cancellations and modifications and promptly relays this information to the front desk.

v Ensuring customer satisfaction with the service received. v Extending company publicity on social media.

C&R Group 22/10/2012-30/11/2012 Processing Officer v At C&R I received batches/ application documents for processing and auditing.

v I carried out data cleaning, filing and Client data capturing. v Training of new entrants on how to perform tasks accurately v Assists with other work processing or other tasks as needed v Organizes documents; prepares and codes data for entry into computer system.

v Investigates and reconciles any discrepancies in files. v Answers phone; screens calls; responds to any inquiries or transfers call toappropriate office orindividual; composes correspondence in response to inquiries.

v · Perform quality check on the data captured in the client platform and ensure highest standard of accuracy

v · Process application forms based on the priority defined by the client v · Handling the task assigned and providing resolutions within the timeliness

v · Meeting all defined targets like productivity, accuracy, product knowledge and schedule adherenc

v Enters data into system via on-line terminals and other data entry devices; verifies for accuracy and completeness.

v Maintains library of any reference material needed to ensure accurate coding.

v Files material into proper location

Vision Unlimited Limited 22/102011 - 19/10/2012 Records and Voice Agent v Ensuring clients get all the information necessary about the company. v Marketing company products and services for a bigger clientele v answer calls and respond to emails

v handle customer inquiries both over the phone and by email v research required information using available resources v manage and resolve customer complaints

v provide customers with product and serviceinformation v enter new customer information into system

v update existing customer information

v process orders, forms and applications

v identify and escalate priority issues

v route calls to appropriate resource

v follow up customer calls where necessary

v document all call information according to standard operating procedures v complete call logs

v produce call report

Languages

English, Luganda

Interest

Travelling, outdoor games

REFERENCES

Acuda Anthony

Business Analyst

Information Security

UN Service Centre

Entebbe

078*******, 075*******

Namunapa Stella

Financial Risk Analyst

Tropical Bank

Tel: 078*******

Makune Sandra

Assistant Manager IT Security

DTB

Tel: 077*******

Skills and competencies

Good communication and interpersonal skills High level of integrity Self-motivated, committed and a team player Ability to demonstrate organizational strength, supervisory, problem solving skills Administrative support v Data entry and database management

v MS SQL server

v Knowledge Microsoft applications

v Advanced skills in EXCEL

Awards, Projects and Achievements EFC Uganda Limited (MDI) 2015- 2019 I was part of the IT team during the Relocation project of the ECF head office 2015 I was part of the IT team during the Deployment of virtualization technology at EFC

2015

I was part of the three members responsible for the setup of the CRB project 2015 Worked with a team of three to collect and enter important financial and bio data that was missing in the system

2016

Carried out a data clean-up process of already existing data that didn't meet data regulations

2016

Won the award for best department 2016

I directly worked on the project started the Digitization Journey at EFC 2017 I contributed the development of EFC’s three year ICT strategic plan 2018 I was part of the IT team that managed the relocation of EFC’s head office 2019 I was directly working with the team that was handling the technical aspects of the Mobile banking Project

2018

I was voted as one of the most supportive employees in operations 2018 I was one of the employees tasked to work on the digital loan origination project 2019 I was part of the IT department that was voted best department for 2 years 2015 and 2016 I participated in the core banking demonstration, evaluation and final selection for the new core banking system.

2019

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