Customer Service Representative
Resume:
VERA B SANDERS
Bessemer, AL *****
adx8xn@r.postjobfree.com
To be associated with a progressive company which will utilize the experience and skills I have gained through my career.
Summary of Customer Service Analyst with significant experience in a rapidly growing environment. Authorized to work in the US for any employer
Work Experience
Scheduler
CNO Financial Group, Inc. - Milwaukee, WI
March 2021 to April 2022
Make calls to schedule appointments for our clients. Received calls from clients to make and verify scheduled appointments. Make notes and any corrections to be made if any.
Helping clients get enrolled into their benefits.
Medical Office Assistant
Medical West Hospital - Bessemer, AL
August 2017 to March 2021
Answer the phone, scheduling appointments, process patient registration in the system, pulling charts and entering dictation into the charts. Process and receive payments. Scan in proper information. Send and receive fax.
Provider/Member Maintenance
DST Health Solutions - Birmingham, AL
December 2015 to May 2016
Data entry, and conversion of new or revised member and provider data into the claims processing system. They retrieve provider/member data from multiple sources (emails, spreadsheets, electronic downloads), review for understanding, prepare or format the data, and use utilities to upload into the system. setup to ensure quality and adherence to the client's documented policies, procedures, and system requirements.
Customer Service Representative
Health Care Call Center Representatives - Birmingham, AL March 2012 to December 2015
Via the telephone, Health Care Call Center Representatives accurately respond to and process customer inquiries and requests into the appropriate system or database following established policies and procedures and contractual obligations. Use sound judgment to resolve customer billing inquiries and to handle escalated calls. Health Care Call Center Representatives analyze account history and suggest the appropriate changes be based on information gathered during the original inquiry and/or request made by the customer.
Customer Service Representative - Loss Management
Wachovia Bank - Homewood, AL
October 2008 to June 2010
Assist Customers with Disputed Debit Card Transactions, ATM Deposits, and ATM Withdrawals Resolve escalated issues while adhering to the regulations of Visa and Wachovia Bank Maintaining the projected Daily, Weekly, Monthly, and yearly Service Levels and KPI Goals Serve as Liaison between the Customer and Visa
Regulation Z and E Training
Customer Service Representative
Customer Service Representative - Homewood, AL
March 2007 to October 2008
Responsible for responding to routine inquiries and complaints from internal and external customers Processing routine to complex transactions on-line Assembly Line Associate
HMA - Lincoln, AL
July 2004 to November 2006
Worked as an Assembly Technician
Maintained the projected Daily, Weekly, and Monthly production goals Collections/Customer Service
T-Mobile - Birmingham, AL
September 1999 to August 2003
Contact customers to welcome them to the company and verify account information Answer telephone inquiries regarding new or existing accounts Activate new accounts and if necessary deactivate delinquent accounts Assist customers with billing arrangements
Assist customers with bill payments
Bank Teller
US Bank - Birmingham, AL
March 1998 to July 1998
Assist customer with inquiries
Assist customers with account balances
Answered telephone inquiries
Created official checks, money orders and processed cash advances Education
Associate in Business
Booker T Washington College - Birmingham, AL
September 1977 to December 1979
Skills
• changing business environment. Exceptional customer service skills to meet individual needs and corporate objectives.
• Medical Office Experience (3 years)
• Medical Records (3 years)
• Medical Scheduling (3 years)
• Insurance Verification (3 years)
• HIPAA
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