Customer Service Store Manager

KIUANNA HARGROVE

*** *********** ****** *** · 864-***-****

************@*****.***

Organized and motivated individual eager to apply oneself in various environments. Seeking opportunities to expand and develop skills while facilitating company growth.

EXPERIENCE

NOVEMBER 2022 – TO PRESENT.

ASSISTANT MANAGER, ashley stewart

Provide outstanding customer service to every customer by creating a friendly environment conducive to a retail atmosphere.

Performed professional communications and leadership skills and displayed professional customer service with customers and coworkers.

Worked with the Store Manager on store sales goals, promotions, budgeting, payroll, in-store events, and scheduling.

Collaborated with Store Manager on inventory control, loss prevention efforts, and asset protection.

Ensured proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed.

Maximized store volume and profits by monitoring product flow and gross margin to determine proper product placement on the sales floor.

Coordinate the flow of merchandise to the sales floor, sales promotion activities and pricing of merchandise.

Store operations including HR, LP, sales, inventory, customer service, cash reconciliation, and plan-o-grams.

Utilize Quarterly Sales plans and identify specific performing categories to maximize results to deliver exceptional store and departmental sales.

Executed operational efficiency through inventory management, customer retention techniques, disciplined POS practices, and hiring decisions.

Assist store manager with operations and customer support ensuring quality service, customer satisfaction, and profitability.

AUGUST 2013 – NOVEMBER 2022

PRODUCTION ASSOCIATE, lear corporation

•Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.

•Supervised equipment upgrades and modifications.

•Increased line efficiency and reduced accidents through 5S program implementation.

•Met or exceeded target for on-time customer shipments.

•Identified and helped resolve nonconforming product issues to support accurate order fulfillment.

•Practiced safe and hazard-free work environments in line with company standards.

•Supported production quality standards by regularly testing and verifying production processes.

•Assigned tasks to employees and monitored productivity, performance and task completion.

MAY 2009 – AUGUST 2013

COSMETOLOGIST, GREAT CLIPS

•Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.

•Fostered clean and sanitary work environment to protect customers and staff from infection.

•Stayed UP TO DATE on current and emerging trends to increase professional value and meet diverse client needs.

•Backed up reception desk by answering phones, scheduling appointments and processing payments.

•Kept notes listing preferences and services provided to clients for quick reference.

•Designed cleaning schedules and organizational systems for treatment and sales areas.

•Introduced customers to cutting-edge beauty trends and products where applicable.

•Met with customers to discuss style preferences and special requirements before treatment.

•Updated appointment calendar and set shift schedules to meet demand.

•Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.

•Assisted with basic bookkeeping, filing and maintaining clients' records.

•Evaluated client's hair and physical features to determine style and cut plans.

MARCH 2007 – MAY 2009

TEAM LEAD, MC DONALD’S

•Instructed new team members on correct procedures for operations.

•Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.

•Stayed up to date on requirements of all team positions to optimize training.

•Developed and implemented strategies to enhance team performance, improve processes and boost results.

•Documented performance, safety and customer service needs to improve operations.

•Cross-trained employees to do other jobs within the business, increasing job skills and productivity.

•Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.

•Identified and communicated to management regarding areas needing additional training.

•Evaluated and communicated trainee participation and performance in reports to management.

•Coordinated spaces and materials for all training classes.

EDUCATION

MAY 2009

CERTIFIED COSMETOLOGIST, r.d. anderson school of technology

MAY 2009

DIPLOMA, james f. byrnes high school

SKILLS

•Workstation Equipment

•Team Leadership

•Monitoring

•Machine Operation

•Survey Management

•Punctual and Reliable

•Employee Interviewing

•Defects Identification

•Course Materials Development

•Teamwork and Communication

•Training Video Production

•Strong Work Ethic

•Simulation Leadership

•Computer Skills

•Creative Solution Development

•Attention to Detail

•Leadership Development

•Flexible Schedule

•Customer Service

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