Customer Service Accounting Clerk
Resume:
Lisa Young
Current Position
San Marcos, TX *****
*************@*****.***
I am currently working for ServPro of San Marcos as an Intake Specialist. I take incoming calls and work with the General Manager, Operations Manager and Production Managers to get crews to customers with water losses, fires and general cleaning issues within residential and commercial units. I recently divorced and took my maiden name back which is Young. With the divorce I had to get back into the working world. I currently live in San Marcos with my daughter but, hope to secure a position that allows me to live on my own.
Authorized to work in the US for any employer
Work Experience
Benefits Clerk
San Angelo ISD - San Angelo, TX
November 2017 to October 2018
I was responsible for enrolling all employees in their desired insurance. Doing a monthly reconciliation of insurance billing, setting up all payroll deductions such as liens, child support or any other court ordered deductions. I also assisted with a semi-monthly payroll for the hourly employees and the monthly payroll for salaried employees. I also did a monthly rotation to cover the school district's main switchboard. Accounts Payable Clerk/ Billing and Coding/ Customer Service ATP2 (VA Government Contractor) - Austin, TX
June 2011 to July 2013
As a member of the Vendorizing department which is the central location for approving all payables for all nationwide VA locations. When that department was downsized I was moved to a department that was having a head count increase. That department received, coded and entered medical bills for people who were in the US without a legal purpose. I was also on a customer service rotation to answer. questions from providers about said medical bills and research any discrepancies that were to be resolved. Billing Specialist
Fox Service Company - Austin, TX
March 2008 to November 2010
My title at Fox was a Billing Specialist in the Customer Care area. I processed weekly payroll for the entire company for a short time and recently helped with up to thirty technicians on a regular basis. I processed service reports daily by adding parts used, service notes and running daily reports for manager's approval, so that the invoices could be printed and mailed to the customer. If there was a point during the month that both of my two trades were 'current' I would assist other members of the Customer Care team with any tasks that needed to be done. I also answered customer questions about billing and sent invoice copies or back up as requested by customers, insurance companies or realtors
Accounting Clerk
Water Environment Association of Texas (WEAT) Lloyd Gosselink, et. al. - Austin, TX July 2005 to May 2008
I did both Accounts Payables & Billing-A/R. I processed A/P in the morning and Billing-A/R in the afternoon.
The A/P process consisted of coding vendor invoices and expense reimbursements, keying them, and running large check runs twice a month. Quick checks were done daily and travel advances as needed. After each check run they were matched to the invoices, checks were signed, mailed and filed. I also set up new vendors after verification of their W-9 information so that 1099's may be processed at year end. I issued and maintained parking and building access cards on an Excel spreadsheet for all employees of the firm. I also helped the Accounting Coordinator by doing special projects and research as needed to accommodate all deadlines. I also did some negotiations with vendors, such as paper shredders, plant services and holiday decorators.
After lunch, I put on a hat of a different color and processed Billing-A/R. This process began by posting the deposit to each client account. I answered client billing questions, did research, and special projects as needed. I had as many as
17 attorneys for whom I handled the billing cycle for and any other billing questions that might occur during the month.
The cycle began with drafts that each attorney 'marked’ up. I then made corrections accordingly, sent the final back for his/her approval, and then mailed the bills to the client. If I completed all tasks, I asked other accounting members what I could do to help them maintain their workflow and keep them organized. While at Lloyd Gosselink I was on several committees. I chaired the Firm family picnic committee for one year and participated on that committee two other years. 1 was the Meals on Wheels
Accounting Clerk
Brown McCarroll, LLP - Austin, TX
November 2001 to August 2002
I held two positions while at Brown McCarroll. Descriptions of these positions are below: I started out in the Accounting department as an Accounting Assistant in the Payables department. I coded and entered expense reimbursements, outside vendor invoices and trust invoices approximately six (6) hours a day. I balanced each batch at the end of each day, matched checks to invoices twice a week, and Was backup for the department coordinator. A co-worker that was called up to active duty in the reserves returned and I volunteered to change positions so that she may her position back. So, I was moved to the Asbestos Settlements department. In the Settlements department, 1 processed payments to plaintiffs who had settled an Asbestos claim with Kelly Moore Paint Company. This could involve actually creating the release, filing it with the appropriate court, updating the database, and creating a spreadsheet of completed claims for payment. Tracking of each plaintiff in the case is a very important responsibility that I had become very familiar with.
Facilities Management/ Payroll Clerk/Accounting Clerk Americo Retirement Services - Austin, TX
March 1998 to April 2001
I held several positions during my employment at ARS. Following is a brief listing of most of the positions and the responsibilities accompanying them.
As a Facilities Coordinator I was responsible for all problems or minor improvements for the Austin site. I did minor repairs or contracted for those that could not be done in house, I coordinated internal moves with managers and Move
Solutions, I ordered company provided beverages and all office supplies for one hundred sixty (160) employees. I was responsible for activating and de-activating security badges, maintained records and service calls for nine (9) copy machines, eight (8) fax machines, various mailroom equipment, typewriters, and off site storage. This position also covered the Executive Administrator's desk and switchboard on an as needed bases.
As a Payroll Administrator, I processed a bi-monthly payroll for approximately one hundred (100) non-exempt employees and vacation and personal time requests for approximately sixty (60) exempt employees. I also answered benefit questions and any other payroll questions as needed. As an Accounting Administrator I made periodic deposits and posted said deposits to a Lotus: worksheet. I reviewed all A/P invoices and expense reports for ARS on a daily basis. Then matched invoices to checks for executive approval/signatures and mailed said checks and filed all paper work associated with this process. I did special projects within the Corporate Accounting department and was Administrative Assistant to the CFO.
While employed at ARS, I was active in the organization of Christmas parties,
"Bring Your Child to Work Day," employee appreciation extras, and was on the United Way Campaign Committee.
Coordinator
We had 10 teams of two that delivered twice a week. I was the March of Dimes chair for one year and was on that committee one other year. And lastly, I coordinated many other monthly birthday/firm anniversary celebrations. Education
High school diploma
Skills
• Workers' compensation
• Payroll
• Benefits administration
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