Customer Service High School

Vonetta Fulgham

Suffolk, Virginia, *****, US • 757-***-**** • adx8ve@r.postjobfree.com

Integrated performance test supervisor - January, 2021 to September, 2022 Aerotek - Suffolk, VA

Identify defects upon completion of system testing and coordination with system engineering to verify system calibration where set properly. Volume test products through conveyor system to verify operations with increased volumes of products performed per equipment specification. Message interface from suppliers self contained equipment to test for expectation and expected results. Fulfillment conveyor system.

Test products

Oversee 10-25 workers

Trouble Shooting

Complete plans by establishing priorities, scheduling activities and employees, monitoring progresses, revising schedules and resolving problems.

Develop construction and cooperative working relationships by monitoring doing problem solving,negotiation,and addressing staff challenges. Responsible for training,hiring,evaluating,discipline,and termination. Increased team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.

Collaborated with a global business leader on new training strategies. Manufacturer - September, 2019 to November, 2021

KRISS USA Inc - Chesapeake, VA

Used cutting-edge technology to meet specialized needs and cut costs. Was in charge of setting up and testing the safety equipment. Kept track of the production schedule to ensure that the proper amount of inventory was on hand. Checked incoming materials for accuracy and quality by comparing them to documentation. Set up any human and material resources that were required. Was in charge of maintaining product standards and quality-control programs. Assisted machine operators with finished pieces.

Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders. Oversaw logistics and inventory management for storeroom. Assemble Firearms

Test Firearms before being shipped to customers

Shipped products to customers

WORK HISTORY

Warehouse Specialist - March, 2014 to December, 2019 Target Upstream Distribution Center - Suffolk, VA

Helped keep warehouse order fulfillment and restocking operations safe by securing items on pallets and shelves. Calculated correct order totals, updated accounts, and kept detailed records for inventory management. Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery. Completed physical inventory counts.

Kept track of how much time I spent on each assignment each day for productivity reporting. Was in charge of receiving incoming stock and delivering it to designated locations. Offered to help with projects as a volunteer, demonstrating my willingness to learn new skills and expand my knowledge. Material flow, storage, and global order fulfillment were all under my supervision. Maintained strong vendor relationships, which included arranging pricing and delivery structures as well as managing specific shipment or paperwork issues at all stages.

Was in charge of loading and unloading cargo from and into shipping containers and vessels. Used a computer system, a hand-held inventory control device, and a calculator to perform Action. Ensured that products were delivered on time in order to provide exceptional customer service. Picked products for specific routes according to pick sheets. Was in charge of replacing damaged or missing products in a timely and efficient manner. Redirected shipments in transit in response to customer requests. Was in charge of cross-departmental initiatives to develop and implement cost-cutting programs. Packaged items to ensure safe shipment and avoid damage during transit. Processed orders and alerted supervisory staff when stock levels fell below a certain level. Caregiver - October, 2015 to February, 2017

Smith’s Home Health Care - Suffolk, VA

Developed strong bonds with clients in order to provide emotional support and companionship. Supported daily living activities by assisting with hygiene, and household chores. Assisted clients with daily living needs such as bathing and personal grooming to maintain self-esteem and general wellness. Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles. Assisted patients with daily activities such as dressing, grooming, bathing, and toileting. Kept them mentally alert by entertaining, conversing, and reading aloud to patients. Arranged transportation for patients and accompanied them to doctor's appointments or errands. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Provided social support to individuals by transporting them to events and activities, as well as medical appointments and shopping trips. Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week. Made appointments for clients and accompanied them to them. Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books. Helped patients with their personal needs, such as keeping spaces clean and assisting with grooming. Created nutritious meal plans and prepared daily offerings to meet the dietary needs of the patients. Provide assistance with personal hygiene.

Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized. Transport clients to and from appointments, shopping, and other activities. Did laundry, dusting, dishwashing, and vacuuming, among other things. Keep track of my clients' appointments and current medications. Marine Painter - July, 2007 to September, 2015

Aerotek - Virginia Beach, VA

Custom mixed colors to match the color preferences of my customers. Organized the safe and compliant disposal of hazardous materials to protect team members and the local environment from harm. Improved paint adhesion by using the right primer. Adhered to strict tolerances when sanding and sealing the final finishes. Maintained equipment functionality with inspections, disassemblies, and cleaning of component parts. Matched new paint coats to either the original manufacturer's color specifications or the current environment. Prepared surfaces for painting by removing surface imperfections, applying special undercoats, and sealing seams. Had an excellent attendance record and was always on time for work. Solved issues, improved operations, and provided excellent customer service. Use power tools such as needle gun,grinder,chipper,wire brush, scrapper and wire wheel. Strengths in and backed up by training.

Work for a major fulfillment center

Employee management, training program implementation, and HR operational efficiency strategies are all areas in which you should be well-versed. Dedicated to learning, growing, and succeeding in [Industry]. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Supporting recruitment efforts with a focus on attracting and retaining talented employees. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Supervision

Training and mentoring

Relationship development

Training and development

Team management

Team building

First Aid/CPR

MS Office

Communications

Osha 10

Hazmat

Security clearance

High School - 2003

Nansemond River High School - Suffolk, VA

First Aid/CPR Certified

Forklift Certification

Security clearance

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

CERTIFICATIONS

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