Stephanie L. Parker, CHAA

adx8v6@r.postjobfree.com • 319-***-****

LinkedIn • Solon, IA

Patient Access Specialist

Enthusiastic, dedicated, patient-centric revenue cycle leader with CHAA renewal in-progress and extensive knowledge and expertise in every aspect of patient access. Exceptional communication and interpersonal skills enable effective customer liaison, collaborative teamwork, and succinct reporting and presentations. Analytical, organizer and time manager, adept at navigating complex processes, procedures, and policies to improve financial outcomes while delivering highest quality patient/customer care in fast-paced, dynamic hospital and clinic environments.

Areas of Expertise

Patient Access

Hospital Revenue Cycle

Financial Counseling

Training & Development

Database Management

Team Leadership

EMR/EHR (Epic)

Payroll

HIPAA Compliance

Policies & Procedures

Health Insurance Plans & Claims

Project Management

Hospital Admissions/Registration

Medical Terminology

Patient/Customer Care

Staff Scheduling

Call Center Management

EMTALA

Career Experience

Conifer Health Solutions, Bismarck, ND 2022 – 2023

Patient Financial Services Representative – Remote Contract

Delivered revenue cycle solutions to optimize financial performance, improve business outcomes, and assist in advancing patient experience. Administered insurance verification, pre-registration, and completion of estimated liability for hospital services. Attended to inbound and outbound calls liaising with patients and hospital staff and leveraging keen knowledge and experience with medical insurance policies and procedures, medical terminology, hospital registration, and financial counseling relating to liability and payments. Oversaw multiple insurance verification queues including surgery, radiology, and nuclear medicine.

Acknowledged by patients and QA team for excellent customer service as evidenced in consistently achieving liability collection accuracy and productivity above 90% based on regular quality assurance evaluations.

Selected as member of elite team assembled across U.S. tasked with addressing month-long downtime with Epic in CHI family of facilities; aligned downtime records with uptime MRNs, combining duplicate charts, correction of admittance and discharge dates, DNB errors, and various other issues as required.

Created spreadsheet to capture critical account information for accountability and productivity reporting.

University of Iowa Health Care, Iowa City, IA 2016 – 2022

Patient Access Specialist

Orchestrated scheduling for high-volume call-center attending to patient inquiries, referring clinics, and internal stakeholders to schedule appointments for Pediatric Specialty Clinic comprised of 16 specialty clinics spanning various locations. Utilized email, Epic staff messaging, or Skype to respond to communications from clinics and providers. Fostered strong relationships with more than 100 providers.

Achieved hands-on experience and knowledge of computer-based Cisco phone system utilizing multitasking and time management skills to balance accurate scheduling of referrals, consult orders, and follow-up orders while coordinating ancillary testing within specific timeframes.

Leveraged excellent communication and interpersonal skills to effectively liaise with diverse group of internal and external stakeholders including patients, specialty clinics, and providers.

Presented with at least 12 quarterly quality awards for accuracy in registration, insurance plans, and assigned scripting.

UnityPoint Health, St. Luke’s Hospital, Cedar Rapids, IA 2012 – 2016

Supervisor, Patient Access

Led and directed team of 30 Patient Access Specialists and Financial Counselors in high-stress, dynamic 24/7 emergency department registration and hospital admission. Collaborated with team members during active floor duty. Enforced policies and procedures, monitored accuracy and effectiveness of registration and scheduling data input, and ensured appropriate patient protocols were adhered to. Oversaw department training and development supporting team as mentor and coach. Scheduled shifts for two-week intervals and conducted all payroll activities.

Acquired detailed knowledge base in registration, emergency department, admissions and bed management, insurance eligibility and liability, elective surgeries and pre-op testing, medical chart preparation, quality assurance audits, scheduling protocols, and payroll practices.

Leveraged strong communication and interpersonal skills to compassionately approach and resolve difficult employee disciplinary situations in adherence with standards and policies.

Recognized for exceptional contributions with promotion from Financial Counselor to Supervisor, Patient Access role.

Additional Experience

Financial Counselor, UnityPoint Health, St. Luke’s Hospital, Cedar Rapids, IA

Education

Diploma, Fashion Merchandising and Marketing

Kirkwood Community College, Cedar Rapids, IA

Delta Epsilon Chi (DECA)

Certifications

Certified Healthcare Access Associate (CHAA) – Renewal In-Progress

National Association of Healthcare Access Management (NAHAM)

Credentialed Epic Trainer, ED Registration

Affiliations

American Legion Auxiliary, Historian, Past-President, Past-Unit Secretary

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