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Client Services Order Processing

Location:
New Milford, CT
Posted:
July 11, 2023

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Resume:

Alison Billings

** ********* **

New Milford, CT 06776

203-***-**** adx8v0@r.postjobfree.com

PROFILE & PROFESSIONAL SKILLS

Highly motivated, detail-oriented individual who excels at project management and logistical multi-tasking. Strengths are rooted in client services as well as managing numerous projects at once. Creatively approaches business challenges and demonstrates forward thinking to achieve results.

PROFESSIONAL EXPERIENCE

Account Manager, Diba Industries; Danbury, CT (09/2018 – present)

Oversee account management of Diba primary client - Siemens Healthcare ($12MM)

Responsible for weekly management of blanket order bookings - order entry of 300+ unique part numbers.

Primary POC for all cross-functioning department work flow – Sales, Purchasing, Production, Quality, and Shipping

Facilitate planning and execution of all expedite requests.

Implement and maintain global OTD KPI 98%

Key account contact for all troubleshooting issues.

Associate Procurement Manager, Odyssey Logistics; Danbury, CT (06/2018 – 09/2018)

Provide mode procurement support for all Odyssey MLS clients

Responsible for analyzing, designing, and implementing logistics opportunities that either lower cost or enhance service

Collaborate with senior leaders in procurement and operations to develop and implement carrier contracting and routing strategies.

Develop new supplier solutions when clients present new requirements or opportunities

Provide procurement work process support when required, including assistance with RFP creations and executions

Manage all ad hoc procurement logistics projects – i.e. Load board expansion

Research anomalies in Odyssey’s savings calculations

Monitor overall supplier performance and effectiveness to satisfy client KPI requirements

Procurement Associate - WIN, Odyssey Logistics; Danbury, CT (06/2016-06/2018)

Provide freight procurement support to WIN and its entire client portfolio.

Analyze and contract WIN sourcing opportunities that not only create value for the client but maximize the WIN technology commission.

Assist in creation and continuous updating of Salesforce as it supports the WIN sourcing initiative.

Provide WIN team with key data elements to support the creation and execution of RFP’s.

Prospect and qualify existing carrier network for interest in expanding partnership to become a WIN preferred shipper.

Regularly analyze carrier performance to ensure client driven cost savings and establish optimal carrier relations.

Rate Administrator, Odyssey Logistics; Danbury, CT (06/2015 – 06/2016)

Key pricing contact for 21 chemical manufacturers including Lonza, Grace, GCP and Chemtura.

Provide senior management with key data elements to support the creation and execution of RFP’s.

Disseminate all new/revised rates to appropriate internal and external customers in real time (shipment planning, operations, order processing and client services).

Manually generate all (domestic) quote requests to provide clients (shippers) with prime industry rates and options.

Provide rate accruals (average of 30-40/day) for all clients to ensure timely and seamless auditing

Client Service Associate, Odyssey Logistics @ Chemical Marketing; New Milford, CT (04/2013 – 06/2015)

Managed the order processing, monthly invoicing and overall customer support for 14 chemical manufacturers including Evonik Pharma Corp, Kemira and Grace Davison.

Key liaison for 6 departments including Marketing, Client Services, Inventory, Shipping/Logistics, Operations and Production.

Oversee (average) daily order processing of 100+ downloads, manual entries, and phone orders.

Manually generate detailed monthly invoicing and reporting for each account.

Primary contact for all customer trouble shooting and resolution.

Circulation Manager, Source Interlink; Bonita Springs, FL (05/2008 – 02/2013)

Managed the distribution and grew retail sales of 200+ magazines

Worked closely with retailers/national distributors to create effective circulation plans that ensured timely distribution of publications to clients.

Worked closely with publishers to successfully identify expansion opportunities of existing titles based on comparative titles sales success.

Effectively solicited new magazine titles to retailers

Maintained and organized all titles’ production schedules for operations and invoicing systems.

Program Manager, Media Horizons; Norwalk, CT (01/2006 – 10/2007)

Managed all insertion media for clients such as B&N, Hachette Filipacchi publications, and Staples.

Responsible for selling advertising space and managing complex operations for these clients to 3rd party direct marketing advertisers.

Successfully maintained constant contact and collaborative work efforts with clients, developing solid and successful business relationships.

Responsible for maintaining and overseeing all day-to-day operational aspects of programs – included inventory updates, status check, scheduling, billing, etc.

Market Research Analyst, Reed Exhibitions [RX]; Norwalk, CT (02/2004 – 01/2006)

Principal coordinator for Reed Exhibitions portfolio studies, consisting of over 40 B2B trade-shows/ industry events, including prominent Life Sciences and Pharmaceutical events.

Primary liaison between Research and Marketing/Sales department, directly translating post-show research studies that defined yearly business plans (show budgets, event sponsorships, etc…)

EDUCATION

Bachelors of Business Administration, University of Massachusetts – Amherst

Major: Marketing

Minor: Management

*Graduated Magna Cum Laude

AWARDS/RECOGNITIONS

1999 – Graduated 3rd; Wahconah Regional H.S. (Dalton, MA)

1999 -- National Veterans of Foreign War recipient for academic achievement and community service

1999 -- Abbate Scholar for scholastic excellence

2001-2003 -- Dean’s List honors student; UMass-Amherst

20003 -- Golden Key award recipient for academic achievement

2015-2018 – Junior Achievement volunteer

COMPUTER SKILLS

MS Excel MS Word MS PowerPoint MS Access MS Office Salesforce Epicor

Apple systems proficient

-References Available Upon Request-



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