GIZELLE MAE AYCOCHO

*** ******* ****** ** *** Isidro Sur Lagonoy Camarines Sur

093*-***-****

email: adx8uj@r.postjobfree.com

Objective: To obtain a fulltime position in a company that offers a professional working environment and enables me to grow while meeting the corporation’s goals. Scholastic Profile:

Partido State University

Rizal St, Goa, Camarines Sur

Bachelor of Science in Information Technology, March 2013 Professional Profile:

• Trust-worthy individual with dedication in accomplishing task competently

• Strong analytical skills that enable systematic execution of responsibilities

• A fast-learner and can perform capably as an individual or within a group Professional Experience:

• Executive Virtual Assistant – January 2021-January 2022 (Freelance, U.S Real Estate Broker)

o Administrative tasks- Updated over 500 client’s information every transaction, using;

Boomtown-To add and save client’s information, to send them a property that they prefer, sends blast message and email and to extract some transactions

ClientBay- tool that I used to get personal information of a client and to also get transactions from

Openphone- a tool which I use to call clients from U.S,I have my own contact number in U.S

Redfin- I used this tool as my dialer

Hubspot- wherein I saved client’s information, used to send emails and texts

Keap-A tool that I used to save client’s information HIS- to search for client’s present and future addresses and to see if they still own the property

G-suite- send emails, book an appointment in google calendar, manages emails of my client.

Spread sheet- This is what I use for my day-to-day task, updates and saved all important information of a client.

• Customer Service Representative \ Travel \ Retail-Escalation Supervisor Concentrix, Philippines, U.S account October 2019 – 2021 o Inbound/Outbound call- placed order and assisted with their requests over the phone

o Escalation- calls that are escalated and complicated, clients who asked for a supervisor

o Email Support- email to retain customers, used to communicate with customers

o Subject Matter Expert- supported new hires and tenured agents. Trained over 100 agents

o Email Support- Assisted clients through email, with complex concerns and complaints and also processed orders

o Flights Reservation – Booked flight within U.S only and assisted with their concerns

• Customer Service Representative \ Sales \ Technical Support \ Billing – Quantrics Naga,Philippines Canadian account; July 2018 – September 2019 o Inbound Tech Support Mobility- to troubleshoot

o Sales Consultant for a Canadian Telco Company – to pitch in a sale and required to be in quartile 1,2 or 3 every month. And I was a consistent agent quartile 1 or 2.

o CSR for a Canadian Telco Company-resolved customer’s concern our first call resolution should be above 90% and I always hit the target o Billing Support for a Canadian Telco Company- provides and calculated their monthly bill esp. prorated charges

Tool: CRM

• Customer Service Representative – Stellar Philippines Inc., Australian account January 2016- May 2018

o Inbound Telesales\CSR for a cruise reservation company for APAC region Booked cruise around Australia and assisted with their concerns, resolved concerns

o Virtual floor support for account new hires- supported new hires and tenured agents

Tool- DOS based, a tool that you need to only type all commands

• Customer Service Representative \ Sales \ Technical Support \ Billing - Sutherland Global Services, Philippines U.S account Nov. 2014 – Sept. 2015 o Multi-queue advisor for an American Telco account (AT&T U-verse) Closed a sale everyday with $200-$300 revenue, required revenue was

$150-$200 per day

Customer service- explained and calculated their bills monthly, collected payments as well

Tool: CRM

SKILLS:

Computer: With Familiarity in Microsoft Word, Excel and PowerPoint, CRM Language: Filipino (native), English (fluent)

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